KNAN21403-E

An attempt to collect host information failed.

S:

Does not collect host information.

O:

If an error occurred during collection of host information from a remote host and the following detailed information is displayed, take the indicated corrective action.

• Remote communication settings have not been configured.

  Configure the remote communication settings for the host, and then retry the operation.

• An attempt to connect monitored host failed.

  If the OS for the monitored host is UNIX, check the following items:

  • Is communication with the monitored host possible?

  • Has the remote communication type for the monitored host name been set correctly?

  • Is the SSH server running on the monitored host?

  If no error is found by checking the above item, make sure that the SSH connection has been configured correctly.

  If the OS for the monitored host is Windows, check the following items:

  • Is communication with the monitored host possible?

  • Has the password for the user who logs in to the monitored host expired?

  • Has the remote communication type for the monitored host name been set correctly?

  • Is the WMI service running?

  If no error is found by checking the above items, make sure that the NetBIOS (NetBIOS over TCP/IP) connection and WMI connection have been configured correctly.

• Authentication failed.

  If the OS for the monitored host is UNIX, check the following items:

  • Has SSH authentication been configured correctly?

  If no error is found by checking the above items, make sure that the SSH connection has been configured correctly.

  If the OS for the monitored host is Windows, check the following items:

  • Are the user name, password, and domain name specified correctly in the System Common Settings or Remote Monitoring Settings window?

  • Is DCOM configured correctly on the monitored host?

  • Is DCOM configured correctly on the JP1/IM - Manager host?

  If no error is found by checking the above items, make sure that the WMI connection has been configured correctly.

• Acquisition of an SSH private key failed.

  On the SSH page in the system common settings, set a private key file path.

• Creation of the jcfallogtrap process failed.

  Check the IM host account specified in the system common settings.

If detailed information other than the above is output, use the data collection tool to collect data, and then contact a system administrator.