KNAN20207-E

The product information could not be acquired because the environment is invalid.

S:

Suspends processing.

O:

Determine whether a failure occurred in the system.

If a failure did not occur in the system, uninstall and then re-install IM Configuration Management - View, and then retry the operation.

If this method cannot resolve the issue, use the data collection tool to collect data, and then contact a system administrator.