KAVB6602-E

An attempt to encrypt communications by using the communication encryption function of JP1/IM - View failed.

S:

Suspends processing.

O:

• If The CN or SAN of the server authentication certificate does not match with the host name of the connection destination. is displayed for cause, verify that the CN or SAN in the server certificate of the manager host at the connection destination matches the connection destination host name of the Central Scope viewer, and then log in again.

• If A communication error occurred. is displayed for cause, check the following, and then log in again. If the problem cannot be resolved, use the data collection tool to collect data, and then contact a system administrator.

  • Check whether the communication encryption function is enabled at the manager host of the connection target. If it is, confirm that the manager host name of the connection destination is not indicated in the host configuration file for non-encrypted communication.

  • Check whether Failed to read some of the root authentication certificates was output to the integrated trace log. If so, take the corrective action given for that message.

  • Check whether the root certificate that corresponds to the server certificate of the manager host at the connection destination has been placed in JP1/IM - View. If not, place it at the host.

  • Check whether the server certificate of the manager host at the connection destination is still valid. If it is no longer valid, update the server certificate.

• If A system error occurred. is displayed for cause, use the data collection tool to collect data, and then contact a system administrator.