6.11.1 Registering JP1 events as incidents in JP1/IM - Service Support (linking with JP1/IM - Service Support)
By linking JP1/IM - Manager with JP1/IM - Service Support, you can register JP1 events displayed in JP1/IM - View as incidents in JP1/Service Support. For details about how to link JP1/IM - Manager with JP1/Service Support, see 10.1.1 Enabling calling the JP1/Service Support window in the JP1/Integrated Management 2 - Manager Configuration Guide.
You can register incidents in JP1/Service Support by displaying the Select the process work board as the registration target window of JP1/Service Support from the following windows:
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Any page in the Event Console window
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Related Events window
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Event Details window
The following describes how to display the Select the process work board as the registration target window of JP1/Service Support from each of these windows. The procedure for registering an incident in JP1/Service Support from the Select the process work board as the registration target window is described in the JP1/Service Support Operator's Guide.
Note that registering JP1 events as incidents requires JP1_Console_Admin permission or JP1_Console_Operator permission.
- Organization of this subsection
(1) Displaying JP1/Service Support from pages of the Event Console window
To display JP1/Service Support from pages of the Event Console window:
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In the Event Console window, from the list of JP1 events displayed in the events list, select a JP1 event that you want to register as an incident.
Note that although JP1 events registered in other event databases can be displayed in the Search Events page, you cannot register these JP1 events as incidents. Only JP1 events registered in the event database of the manager can be registered as incidents.
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Right-click the event and choose Register Incident, or from the View menu, choose Register Incident.
Your Web browser (Internet Explorer) opens and displays the Select the process work board as the registration target window of JP1/Service Support.
(2) Displaying JP1/Service Support from the Related Events window
To display JP1/Service Support from the Related Events window:
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From the JP1 events displayed in the Related Events window, select a JP1 event that you want to register as an incident.
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Right-click the event and choose Register Incident.
Your Web browser (Internet Explorer) opens and displays the Select the process work board as the registration target window of JP1/Service Support.
(3) Displaying JP1/Service Support from the Event Details window
To display JP1/Service Support from the Event Details window:
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In the Event Details window, click the Register Incident button.
Your Web browser (Internet Explorer) opens and displays the Select the process work board as the registration target window of JP1/Service Support.