12.2.3 Considerations for setting guide information
Using the guide function, you can display troubleshooting procedures, examples of how various errors have been handled in the past, and other such operating know-how. This guide information can be used as reference material when a problem occurs, lessening the workload of the system administrator at the initial response stage.
The content and display conditions for guide information must be considered and set by the user. Because the data on which guide information is based (operating know-how and so on) is accumulated and changes while the system is being run, make sure that you review it periodically, and amend or augment the information as required.
For details, see the following reference:
- About guide information:
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Guide function
See 5.8 Guide function.
- Note
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Differences between the two guide functions
Guide functions are provided by both the Central Scope and Central Console. They can be used for different purposes, or you might prefer to use them in combination. They differ as follows.
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Guide function of the Central Scope
Guide information can be set for individual monitoring nodes. A monitoring node is a job or server being monitored in the system. Use the Central Scope's guide function when you are monitoring the system based on a monitoring tree consisting of monitoring nodes.
Use the guide function to write advice about problems in accounting jobs, for example, or about Web server errors.
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Event guide function of the Central Console
Event guide information can be set for individual JP1 events. A JP1 event is an event that occurs in the system, and is also a potential cause when a problem occurs.
Use the Central Console's event guide function to write advice about investigating or handling a specific JP1 event itself. For details, see 4.10 Event guide function and 12.1.10 Considerations for setting event guide information.
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