7.7.2 Collecting service activity information

Using IM Configuration Management, you can collect service activity information from any of the managed hosts.

To collect service activity information, the target host must be registered in the IM Configuration Management database and its host information must have been collected. In addition, JP1/Base must be active on the target host. Service activity information cannot be collected from a host running a version of JP1/Base earlier than version 9.

Organization of this subsection

(1) Procedure for collecting service activity information
(2) Hosts from which service activity information can be collected

(1) Procedure for collecting service activity information

To collect service activity information, perform either of the following operations in IM Configuration Management - View:

On the Host List page or IM Configuration page of the IM Configuration Management window, select a host and then click the Service Information button.
On the IM Configuration page, click the Refresh button (to refresh the displayed information).

The figure below shows the flow of processing when collecting service activity information.

Figure 7‒50: Collecting service activity information

The collected service activity information is saved to memory on the manager running IM Configuration Management, not to the manager's IM Configuration Management database.

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(2) Hosts from which service activity information can be collected

You can collect service activity information from only one host at a time. The range of hosts from which you can collect activity information depends on which host IM Configuration Management is installed on.

The following table describes the range of hosts whose service activity information you can collect from the integrated manager.

Table 7‒43: Range of hosts whose service activity information can be collected from the integrated manager
Host type		Collect
Local host		Y
Relay manager		Y
Base manager		Y
Agent	Directly under the local host	Y
	Under a relay manager	Y
	Under a base manager	N^#
Remotely monitored host	Directly under the local host	N
Remotely monitored host	Under a base manager	N

Legend:

Y: The information can be collected.

N: The information cannot be collected.

#

An agent under a base manager might not be reachable from the integrated manager if it is behind a firewall. For this type of agent, collect the service activity information from the base manager.

The following table describes the range of hosts whose service activity information you can collect from a base manager.

Table 7‒44: Range of hosts whose service activity information can be collected from a base manager
Host type		Collect
Local host		Y
Parent host		N^#1
Relay manager		Y^#2
Base manager		Y^#2
Agent	Directly under the local host	Y
	Under a relay manager	Y^#2
	Under a lower-level base manager	N^#3
Remotely monitored host	Directly under the local host	N
Remotely monitored host	Under a base manager	N

Legend:

Y: The information can be collected.

N: The information cannot be collected.

#1

You cannot collect service activity information from a parent host because its host information cannot be collected.

#2

Not recommended because the system configuration, including the integrated manager, would be more than three tiers.

#3

Collect service activity information on a lower-level base manager because the integrated manager might not be able to connect to the agent under the lower-level base manager via a firewall.

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