4.1.1 FAQs related to operations performed by the group manager

1

How do I manually unlock a user account that is locked?

You can do this by activating the user who you want to unlock the account for in the Users & Groups window.

2

When I attempted to create a user in the New User window or edit a user in the Edit User window, I received a message saying The email address (xxx@xxx.xx) is already registered. and I was not able to create or edit the user. How can I deal with this situation?

JP1/DH - Server does not allow you to register an email address that is already registered.

Ask your representative user and other guest users whether the email address of the user you want to create or edit is in use.

3

When I attempted to create a user in the New User window, I received a message saying You exceeded limits of your number of users. Please delete users before you create this user. and I was not able to create the user. How can I deal with this situation?

The maximum number of users that can be registered is the number of users that the system administrator allocates to the domain.

If you want to add users, contact your system administrator.

4

Users and groups are displayed in the tree view of the Users & Groups window. But when I click a user or group whose name is long in the view, I cannot see any menu item such as Edit. How can I deal with this situation?

The menu items are displayed further to right side of the window. If you press the right-arrow key on your keyboard after clicking the group or user, you can see and click the menu item.