3.4.3 Delivery Histories

(1) Viewing or deleting delivery history

To view or delete delivery history:

1. In the sidebar area, click Delivery Histories and then Outbound Histories or Inbound Histories.

   If you click Outbound Histories, the Outbound histories window appears, and if you click Inbound Histories, then the Inbound histories window appears in the content area.

   Group managers can see delivery history records of users in the groups that they manage. Representative users can see all delivery history records.

   • Outbound histories window

     

   • Inbound histories window

     

     Table 3‒16: Setting items in the Outbound histories and Inbound histories windows

     Item	Description
     Display style drop-down list box	You can select either of the following display styles: List Abstract
     Items to show drop-down list box	You can select the number of items to show in the window at a time: Items to show 50 Items to show 100
     Display period drop-down list box	You can filter the list by time period. Filtering criteria depends on the date and time of the existing history records. The display periods for each option are as follows: Today: The present day This week: From last Sunday to today A week ago: From two Sundays ago to today Two weeks ago: From three Sundays ago to today Three weeks ago: From four Sundays ago to today A month ago: From the first day of the last month to today If the specified time period includes a day or days of the previous month, the period starts from the first day of the current month. If there are history records over the past one month or more, the list items you can select are displayed in the form of MM YYYY.

2. Click the menu icon and then select Show more info. to view the detailed history information.

   The outbound histories detailed information or inbound histories detailed information window appears. A deleted or inactivated sender cannot view the detailed information.

3. Check the information in the outbound histories detailed information or inbound histories detailed information window. Each tab of these windows shows the following:

   • Message tab: Displays messages that the user sent or received.

   • Files tab: Displays the file name, size, and other detailed file information. Click the Download button to download the file.

   • Recipients Info. tab: Displays the recipient-related information.

   • Recipient Records tab: Displays the receiving status of the recipients.

   • Approver List tab: Displayed only if the delivery requires approval, in the outbound histories detailed information window. You can view the list of approvers. However, if all the approvers are deleted, the Approver List tab is not displayed.

     Tip

     If a user sent two and more files at once, the user can check which files are downloaded by the recipient in the Recipient Records tab. If the files have not been downloaded, the names of the files are displayed in gray.

     However, if a user receives a file without using the In-box window, or without accessing the URL written in a delivery notification email, the file is not marked as downloaded.

     

4. Click the Close button to return back to the Outbound histories or Inbound histories window.

   • Outbound histories detailed information window

     

   • Inbound histories detailed information window

     

5. To delete a history record in the Outbound histories window, click the menu icon of the history record you want to delete, and then select Delete.

   The Delete button only appears in the outbound histories detailed information window.

6. Click the OK button to delete the history record.

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