Hitachi

JP1 Version 12 JP1/Data Highway - Server Configuration and Administration Guide


13.1 Troubleshooting

The following table describes problems that can occur and actions to be taken for these problems.

Table 13‒1: List of troubleshooting tips

No.

Problem

Possible cause

Action to be taken

1

The login window is not displayed during the operation check described in 5.5.1(1) Checking the operation of JP1/DH Web application server.

The IP address of the machine with JP1/DH - Server or the sender email address specified in the JP1/DH Web application server settings might be incorrect.

See 5.3 Setting up the JP1/DH Web application server environment and confirm that the IP address of the server and the sender email address specified in the mail server settings are specified correctly. Neither of these settings can be omitted.

2

When you attempt to access the login window of JP1/DH - Server, the window is not displayed, and the message Page cannot be displayed. The session may have been timed-out. is displayed.

IPv6 protocol might be given priority to be selected or used in the configuration settings for the operating system of the computer where JP1/DH - Server is installed.

In an operating system that supports both IPv6 protocol and IPv4 protocol, if the IPv6 protocol is given priority, the problem described to the left might occur. In such a case, see the support information for your operating system and change the configuration settings so that IPv4 protocol has priority to be used.

3

The login window is not displayed when you attempt to access JP1/DH - Server via the URL, https://FQDN-of-the-server-host/, described in 5.5.1(2) Checking access to JP1/DH - Server. If you access JP1/DH - Server via the URL, https://FQDN-of-the-server-host/index.html, the login window is displayed.

The JP1/DH Web server settings might be incorrect.

See 5.4.4 Editing the settings for the JP1/DH Web server and confirm that the host name of the server is entered in lower case for the setting items ProxyPass and ProxyPassReverse in the httpsd.conf configuration file.