Hitachi

JP1 Version 12 JP1/Automatic Job Management System 3 for Enterprise Applications Description, User's Guide and Reference


8.1 Troubleshooting procedure

Perform the following procedure if a problem occurs in JP1/AJS3 for EAP:

  1. Check the situation.

    Note the circumstances when the problem occurred. If a message is output, check the contents of the message. For the contents of messages (causes and actions to be taken), see 6. Messages.

  2. Collect data.

    Collect data (maintenance information) that can be used to determine the cause of the problem. For details about the data to be collected, see 8.2 Data to be collected if a problem occurs.

  3. Determine the cause of the problem.

    Determine the cause of the problem based on the collected data. Isolate the part with the problem or determine the scope of the problem.

  4. Take the necessary action.

    Take appropriate action based on the cause.