8.3 Messages output by the installer
The following table shows messages that are output by the installer.
Messages |
Cause-of-error |
Actions |
---|---|---|
The installation will stop because the 32-bit JP1/AJS3 - Definition Assistant is installed.Please uninstall the existing 32-bit JP1/AJS3 - Definition Assistant before install the 64-bit JP1/AJS3 - Definition Assistant. |
In an environment where JP1/AJS3 - Definition Assistant 11-10 or earlier, or the 32-bit version of JP1/AJS3 - Definition Assistant has been installed, installation of the 64-bit version of JP1/AJS3 - Definition Assistant was attempted, causing the installation process to stop. |
Make sure that you executed the correct installer of JP1/AJS3 - Definition Assistant. If the installer executed is correct, uninstall JP1/AJS3 - Definition Assistant or JP1/AJS2 - Definition Assistant, and then re-install the software. |
The installation will stop because the 64-bit JP1/AJS3 - Definition Assistant is installed.Please uninstall the existing 64-bit JP1/AJS3 - Definition Assistant before install the 32-bit JP1/AJS3 - Definition Assistant. |
In an environment where the 64-bit version of JP1/AJS3 - Definition Assistant has been installed, installation of the 32-bit version of JP1/AJS3 - Definition Assistant was attempted, causing the installation process to stop. |
Make sure that you executed the correct installer of JP1/AJS3 - Definition Assistant. If the installer executed is correct, uninstall the 64-bit version of JP1/AJS3 - Definition Assistant, and then re-install the software. |
Failed to set up OpenSSL. Restart the system, and then retry the installation. |
OpenSSL setup failed, causing the installation process to stop. |
If the following message appears during installation of this product, restart the host on which this product is to be installed, check the following, and then perform the installation again:
If the problem persists after performing the above steps, collect the following information and contact your system administrator:
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- #1
-
For details about the disk size required for installation, see the Release Notes.
- #2
-
The logs of the Hitachi integrated installer are output to system-drive\Windows\Temp\HCDINST.