6.2.1 Information that must be collected
- Organization of this subsection
(1) Log information about the operating system
You must collect the following log information about the operating system:
|
Type of information |
Default file name |
Collection by the tool |
|---|---|---|
|
Windows event log |
Event log file |
Y |
|
Windows registry information |
N/A |
Y |
|
hosts file services file |
|
Y |
|
Machine configuration#2 |
N/A |
Y |
|
PP list in service#2 |
N/A |
Y |
|
Network configuration#2 |
N/A |
Y |
|
Memory dump#1 |
N/A |
N |
|
Crash dump#1 |
N/A |
N |
- Legend:
-
Y: Can be collected by the data collection tool.
N: Cannot be collected by the data collection tool.
- #1
-
The data collection tool cannot be used to obtain memory dumps or crash dumps in Windows. Collect information corresponding to these logs or dumps manually if a problem occurs. For details about how to collect the information, see 6.3.1(3) Collecting user dumps and 6.3.1(4) Collecting problem reports.
- #2
-
You can obtain various kinds of information about the computer, including information such as information about the hardware environment, software environment, and Internet settings.
Note that it might take a few minutes for information to be collected. Make sure you wait until the System Information dialog box closes.
(2) JP1 information
You must collect information about JP1 shown in the following table. You must also collect the files from the connected JP1/AJS3 - Manager host.
|
Type of information |
Default folder name |
Collection by the tool |
|---|---|---|
|
Log file Master file Work file Definition file |
|
Y |
|
Copy of the master file used for execution |
N/A |
N |
|
Execution result file used for execution |
|
|
|
Connection destination information (collected by the data collection tool on the connected JP1/AJS3 - Manager#2) |
|
C |
- Legend:
-
Y: Can be collected by the data collection tool.
N: Cannot be collected by the data collection tool.
C: Can be collected by the data collection tool on the connected JP1/AJS3 - Manager.
- #1
-
The default value of %ALLUSERSPROFILE% is system-drive\ProgramData.
- #2
-
For details about the data collection tool on the connected JP1/AJS3 - Manager, see the description of the method for collecting information in the manual JP1/Automatic Job Management System 3 Troubleshooting.
(3) List of processes
In the Windows Task Manager window, click the Processes tab. Then, check the operation status of the processes of the connected JP1/AJS3 - Manager.
For details about the JP1/AJS3 - Manager processes, see the list of JP1/AJS3 - Manager processes in the manual JP1/Automatic Job Management System 3 Troubleshooting.
(4) Details about the operation
You need to check the following information about the operation that caused the problem.
-
Details about the operation
-
Time the problem occurred
-
Machine configuration (each OS version, host name, configuration of JP1/AJS3 - Definition Assistant and JP1/AJS3 - Manager or JP1/AJS3 - View, and so on)
-
Whether or not the problem is repeatable
-
Name of the user who has logged on to the Windows host that is using JP1/AJS3 - Definition Assistant
(5) Hardcopy of error information displayed on the screen
Make a hardcopy of the following information:
-
Hardcopy of the operation window for an application error
-
Hardcopy of the error message dialog box (Also make a hardcopy of information displayed by clicking a button for showing details, if available.)
(6) Other information
Collect any necessary information other than (1) to (5) above.
-
Contents of System Log and Application Log in the Window's Event Viewer window