6.1 Steps for troubleshooting

If a problem occurs in JP1/AJS3 - Definition Assistant, you should take actions according to the following procedure:

1. Checking events

   Check for what events occur if a problem is encountered. If a message has been displayed, check the contents of the message. For details about the cause of the message and the action to take, see 8. Messages.

2. Collecting the information

   You need to collect information to determine the cause of the problem. See 6.2 Information that must be collected in the event of a problem and 6.3 Method for collecting information to collect necessary information.

3. Investigating the problem

   Determine the cause of the problem based on the collected information and isolate the problem or all the areas affected by the problem.

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