6.1 Steps for troubleshooting
If a problem occurs in JP1/AJS3 - Definition Assistant, you should take actions according to the following procedure:
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Checking events
Check for what events occur if a problem is encountered. If a message has been displayed, check the contents of the message. For details about the cause of the message and the action to take, see 8. Messages.
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Collecting the information
You need to collect information to determine the cause of the problem. See 6.2 Information that must be collected in the event of a problem and 6.3 Method for collecting information to collect necessary information.
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Investigating the problem
Determine the cause of the problem based on the collected information and isolate the problem or all the areas affected by the problem.