Hitachi

JP1 Version 12 JP1/Automatic Job Management System 3 Messages


KNAD1021-E

An internal error occurred during JP1/AJS3 setup.(maintenance-information-1)

An internal error occurred during the setup that was automatically performed by JP1/AJS3 during the installation.

(S)

Suspends installation.

(O)

If an error occurred during a new installation, make sure that the user who performed the installation has the write permission for the installation folder. If the user does not have the write permission, assign the write permission to the user. Next, empty the installation folder, and then re-install the JP1/AJS3 product.

If you cannot resolve the problem, or if an error occurred at a timing other than during a new installation, collect the following data, and then contact the system administrator:

  • Details about performed operations

  • A hard copy of the dialog box displayed on the screen

  • Installation log (system-folder\Temp\HITACHI_JP1_INST_LOG folder)

If an error occurred during an overwrite installation or upgrade installation, also collect the execution results of the data collection tool.