2.3.1 Troubleshooting problems if you are unable to log in to JP1/AJS3

Possible causes are as follows:

• If the KAVV400-E message (Cannot connect to the host (host-name). Detailed information: port-number, IP-address) is output:

  Check the following and take appropriate actions.

  • Check whether the following command can be executed normally:

    ping IP-address-or-host-name-of-destination-host

    If the destination host does not send a response, the destination host is not running or is unable to connect to the network.

  • Check whether the JP1/AJS3 service is running on the destination host.

    To check the service status:

    In Windows:

    In the Services dialog box or the Services window, check whether the status of the JP1/AJS3 service is Start. Alternatively, open the Task Manager window, and on the Processes page, check whether the ajsinetd process is running.

    In UNIX:

    Execute the ps command to check whether the ajsinetd process is running.

  • Check whether there is a firewall between the source and destination hosts. If there is, check whether packet filtering is configured correctly. To do so, read the explanation in A. List of Port Numbers in the JP1/Automatic Job Management System 3 System Design (Configuration) Guide.

  • Check whether the port number in the message matches the port number defined in the services file of the destination host.

• If the KAVV412-E message (The host name is specified incorrectly.) is output:

  Specify settings so that the host name can be resolved.

• If the KAVV452-E message (Cannot connect because the number of connections exceeded the maximum.) is output:

  Check the following environment setting parameters to determine if the settings for the maximum number of JP1/AJS3 - View connections for logical hosts or for scheduler services are correct:

  • MAXSESSION environment setting parameter (maximum number of JP1/AJS3 - View connections for logical hosts)

  • SERVICEMAXSESSION environment setting parameter (maximum number of JP1/AJS3 - View connections for scheduler services)

  For details, see 20.4 Setting up the scheduler service environment in the JP1/Automatic Job Management System 3 Configuration Guide.

• If the KAVV457-E message (The user name or password is invalid.) is output:

  • Check whether the JP1 user name and password you entered for login are correct.

  • Check whether the JP1 user name and password you entered for login are registered correctly on the authentication server for the connection destination.

  • If the primary authentication server is blocked in an environment where a secondary authentication server is installed, check whether the user settings on the primary authentication server are identical with those on the secondary authentication server. It is possible that if you changed your password, the new password might not have been registered on the secondary authentication server and is registered only on the primary authentication server.

• If the KAVV458-E message (User mapping failed. The user was not associated with an OS user at the connection destination.) is output:

  Execute the jbsgetumap command on the destination host, check the standard output data, and check the points discussed below. For details about the jbsgetumap command, see the JP1/Base User's Guide.

  • If the JP1 user name that you entered when you logged in to JP1/AJS3 - Manager from JP1/AJS3 - View is not directed to the standard output, the user mapping settings on the destination host are invalid (no mapping is completed between JP1 users and OS users).

  • If anything other than * is output as the server host name for the JP1 user name, check whether the server host name matches the name of the local host.

    Also see the explanation of user mapping in the JP1/Base User's Guide, and make sure that the name of the local host is specified correctly.

  • Make sure that the OS user name output to the standard output is the name of an existing OS user.

    Also check the following if the destination host runs on Windows:

    - Make sure that the OS user name to be mapped to the JP1 user name has not been changed in the JP1/Base password management settings.

    - Make sure that the password of any mapped OS user has not been changed in the OS.

    - Make sure that the accounts of mapped OS users have not been locked out.

    - Make sure that the accounts of mapped OS users have permissions that allow local logon.

• If the KAVV459-E message (An error occurred in JP1/Base at the connection destination.) is output:

  Check the following:

  • Make sure that the authentication server host name specified on the destination host is correct.

  • If the authentication server host name is correct, make sure that an authentication server is running on that host.

    Note that if the local host is specified as the authentication server in a UNIX environment, you must set up JP1/Base so that JP1/Base starts as the authentication server. For details, see the explanation of the authentication server settings in the JP1/Base User's Guide.

• If the KAVV3102-E message (Connection denied.) is output:

  Check the KAVS8040-E message that is output to the integrated trace log on the connection destination manager host. If necessary, add any required IP addresses in the manager connection permission configuration file, and then execute the jajs_pmtcon command.

• If the KAVV3103-E message (An error occurred while processing was being performed for SSL communication.) is output:

  This message is output if communication with the connection destination manager host is encrypted. Make sure that the route certificate for verifying the server certificate on the connection destination manager host has been deployed correctly on the JP1/AJS3 - View host. Also make sure that the communication encryption settings (whether to enable or disable encryption) specified in JP1/AJS3 - View and JP1/AJS3 - Manager are the same.

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