Hitachi

JP1 Version 12 JP1/Automatic Job Management System 3 Troubleshooting

1.3.1 Data to collect in Windows

Organization of this subsection

(1) Log information about the OS

You need to collect the following log information about the OS.

Table 1‒29: OS log information that must be collected when a problem occurs

Type of information

Default storage location for files

Collection by the tool

Windows event log

--

Y

Windows registry information

--

Y

hosts file

services file

  1. system-folder\system32\drivers\etc\hosts

  2. system-folder\system32\drivers\etc\services

Y

Machine configuration#1

--

Y

List of program products with running services#1

--

Y

Network configuration#1

--

Y

Memory dump

--

N#2

Crash dump

--

N#2

Problem report

--

N#2
Legend:

Y: The data collection tools can collect data.

N: The data collection tools cannot collect data.

--: There is no default file name or default storage location.

#1

Various kinds of computer information that include this information, such as the hardware environment, software environment, and Internet environment, can be obtained.

Obtaining this information might take several minutes. While the information is being obtained, the System Information window is displayed. However, because the window closes automatically, you do not need to close it manually.

#2

For details about how to collect these dumps, see 1.4.1(2) Obtain a dump file.

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(2) Information about JP1

You need to collect the following information about JP1. If the problem occurs while your system is connected to a network, you also need to obtain the files on the host to which the system is connected.

Table 1‒30: JP1 information to be collected for a problem occurring in JP1/AJS3

Type of information

Default storage location for files

Collection by the tool

Log files

Work files

Definition files

  1. JP1/Base-installation-folder\log

  2. JP1/Base-installation-folder\conf\user_acl

  3. Mgr_Data_Path#1\log

  4. JP1/AJS3 - Manager-installation-folder\conf

  5. Mgr_Data_Path#1\sys

  6. Mgr_Data_Path#1\database

  7. Mgr_Data_Path#1\jobinf#2

  8. Mgr_Data_Path#1\tmp\schedule#2

  9. JP1/AJS3 - Manager-installation-folder\PATCHLOG.txt

  10. JP1/AJS3 - View-installation-folder\PATCHLOG.txt

  11. JP1/AJS3 - View-installation-folder\resource

  12. %ALLUSERSPROFILE%#1

    \Hitachi\JP1\JP1_DEFAULT\JP1AJS2V\log

  13. %ALLUSERSPROFILE%#1

    \Hitachi\JP1\JP1_DEFAULT\JP1AJS2V\conf

  14. JP1/AJS3 - Web Console-installation-folder\PATCHLOG.TXT

  15. JP1/AJS3 - Web Console-installation-folder\conf

  16. JP1/AJS3 - Web Console-installation-folder\sys

  17. JP1/AJS3 - Web Console-installation-folder\uCPSB\CC\server\usrconf

  18. JP1/AJS3 - Web Console-installation-folder\uCPSB\CC\web\redirector

  19. JP1/AJS3 - Web Console-installation-folder\uCPSB\httpsd\conf

  20. Web_Data_Path#4\conf

  21. Web_Data_Path#4\log

In a cluster system, you also need to obtain the following folders:

  1. shared-folder\JP1BASE\log

  2. shared-folder\JP1BASE\conf

  3. shared-folder\JP1AJS2

  4. shared-folder\jp1ajs3web

Y

Integrated trace log folder

system-drive\Program files (x86)#2,#3\HITACHI\HNTRLib2\spool

Y

Folder containing product information files

system-drive\Program Files (x86)#2,#3\HITACHI\jp1common\JP1AJS2

Y

List of files in the database directory

--

Y

List of JP1/Base files

--

Y

Information on shared memory used while JP1/AJS3 is running

--

Y
Legend:

Y: The data collection tools can collect data.

--: There is no default file name or default storage location.

#1

Mgr_Data_Path indicates the following path:

If the installation folder is the default installation folder or is in a folder protected by the system:

%ALLUSERSPROFILE%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2

The default value for %ALLUSERSPROFILE% is system-drive\ProgramData.

A folder protected by the system is the path to a folder in any of the following:

  • system-drive\Windows

  • system-drive\Program Files

  • system-drive\Program Files (x86)

If the installation folder is other than the above:

JP1/AJS3 - Manager-installation-folder

The default installation folder is system-drive\Program Files\HITACHI\jp1ajs2.

#2

For 32-bit versions of Windows, replace Program Files (x86) with Program Files.

#3

For JP1/AJS3 - Web Console, replace Program Files (x86) with Program Files.

#4

One of the following paths is indicated in Web_Data_Path:

If the installation folder is the default installation folder or is in a folder protected by the system:

%ALLUSERSPROFILE%\Hitachi\JP1\JP1_DEFAULT\JP1AJS3WEB

The default value for %ALLUSERSPROFILE% is system-drive\ProgramData.

A folder protected by the system is the path to a folder in any of the following:

  • system-drive\Windows

  • system-drive\Program Files

If the installation folder is other than the above:

JP1/AJS3 - Web Console-installation-folder

The default installation folder is system-drive\Program Files\HITACHI\jp1ajs3WEB.

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(3) JP1/AJS3 processes

Check the operating status of processes on the Processes page of the Task Manager window of Windows.

For details about JP1/AJS3 processes, see B.2 Processes (for Windows).

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(4) Operation data

Collect the following information about the operation that was being performed when the problem occurred:

  1. Details about the operation

  2. Time that the problem occurred

  3. Machine configuration (the version of each OS, host name, JP1/AJS3 - Manager and JP1/AJS3 - Agent configuration)

  4. Whether the problem is reproducible

  5. Name of the user who logged in from JP1/AJS3 - View (if there is one)

  6. Name of the user who logged in if JP1/AJS3 - Web Console is used and login is performed from the Web GUI or a user application

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(5) Error information displayed on the screen

Make hard copies of the following:

  1. Windows on the screen when an application error has occurred

  2. Error message dialog box (and display the displayed information when a details button (if there is one) is clicked)

  3. Information in the Command Prompt window if the problem occurred during the execution of a command

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(6) Information about the embedded database

You need to collect the following information about the embedded database.

Table 1‒31: JP1 information to be collected for a problem occurring in JP1/AJS3

Type of information

Default storage location for files

Collection by the tool

Definition file

embedded-database-practical-directory\conf

Y

Failure information

embedded-database-practical-directory\spool

Y

Database information

Unload file that is obtained by specifying the -k unld option in the ajsembdbrorg command

Y
Legend:

Y: The data collection tools can collect data.

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(7) Information about the external database

If JP1/AJS3 is operated by using an external database, the following information about the external database must be collected.

Table 1‒32: JP1 information to be collected for a problem occurring in JP1/AJS3

Type of information

Default storage location for files

Collection by the tool

Database information

--

Y
Legend:

Y: The data collection tools can collect data.

--: There is no default file name or default storage location.

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(8) Other information

In addition to the above information, you need to collect the following information:

  1. Contents of System Log and Application Log of the Windows Event Viewer window

  2. Arguments specified in a command when the problem occurs during the execution of a command

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Copyright (C) 2019, 2022, Hitachi, Ltd.

Copyright (C) 2019, 2022, Hitachi Solutions, Ltd.