Hitachi

JP1 Version 12 JP1/Automatic Job Management System 3 Configuration Guide


7.1.2 Procedure for setting the outputting of a dump file

If a problem occurs, a dump file (memory dump, crash dump and user-mode process dump) might be necessary for troubleshooting. Before you start operation, we recommend that you specify the setting so that a dump file is output if a problem occurs.

For details about how to acquire dump files, see 1.4.1 Collecting data for troubleshooting in Windows in the manual JP1/Automatic Job Management System 3 Troubleshooting.

Organization of this subsection

(1) Setting for outputting a memory dump

  1. In Control Panel, click System.

    The System dialog box opens.

  2. Click Advanced system settings.

    The System Properties dialog box opens.

  3. On the Advanced page, in Start and Recovery, click the Settings button.

    The Startup and Recovery dialog box opens.

  4. In Write Debugging Information, select Complete Memory Dump, and then specify the output destination file in Dump File.

    Depending on the size of installed memory, Complete Memory Dump might not be displayed. In this case, select Kernel Memory Dump.

Cautionary note:

The size of the memory dump varies according to the amount of memory actually installed. The greater the amount of installed physical memory, the larger the size of the memory dump. Therefore, ensure that there is sufficient free space on the disk to collect a memory dump. For details, see the documentation provided by Microsoft.

(2) Setting for outputting a crash dump

To output a crash dump, you need to set information in the Windows registry. For details about how to set the information, see the technical support information related to Microsoft Windows Error Reporting (WER). Specify the settings so that a complete dump will be output.

Cautionary note:

A crash dump is also output when application programs other than JP1 crash. Output of a crash dump requires a large amount of disk capacity. When you set a crash dump to be output, ensure that there is sufficient free disk capacity.

(3) Setting for outputting a user-mode process dump

In JP1/AJS3 - View, specify the settings for outputting user mode process dumps. For details about the setting method, see the JP1/AJS3 - View Release Notes.