9.4 Notes when running anti-virus software

If anti-virus software imposes an exclusive control lock on a file or folder used by JP1/AJS3, the following problems might arise:

• JP1/AJS3 does not start.

  An exclusive control lock placed on a definition file that JP1/AJS3 references at startup might prevent JP1/AJS3 from starting.

• Jobs fail to execute or are delayed.

  An exclusive control lock placed on a file needed to execute a job might prevent a job from starting, cause it to terminate abnormally, or delay its execution. This problem can affect any job defined in JP1/AJS3.

• JP1/AJS3 cannot generate execution schedules.

  An exclusive control lock placed on the scheduler database or a file in the job error information directory might prevent JP1/AJS3 from generating a job schedule, and prevent jobs from running as scheduled.

• You cannot change definitions.

  An exclusive control lock placed on a JP1/AJS3 definition file might prevent you from adding or changing a job definition.

• JP1/AJS3 cannot output log data.

  An exclusive control lock placed on a JP1/AJS3 log file might prevent JP1/AJS3 from outputting log data, and make it difficult to troubleshoot errors.

• JP1/AJS3 commands end abnormally.

  An exclusive control lock placed on a file used by a JP1/AJS3 command might cause the command to end abnormally.

If you run a virus check during JP1/AJS3 operation, exclude the following files and folders. If you run a virus check while JP1/AJS3 is stopped, make sure that the anti-virus program has finished checking the following files and folders before you restart JP1/AJS3.

JP1/AJS3 - Manager files and folders

In Windows:

• JP1/AJS3 - Manager log files and folders

  For details about the log files and folders used by JP1/AJS3 - Manager, see 1.2.5(1) Log files and directories in Windows in the manual JP1/Automatic Job Management System 3 Troubleshooting.

• Common files and folders of JP1/AJS3 - Manager that belong to the following categories:

  - Files and folders that users can reference

  - Files and folders that users have no need to reference or modify

  - Files and folders that are available when HP NNM linkage is used, and that users have no need to reference or modify

  - Files and folders that are used for mail linkage and that are to be referenced by users and deleted and maintained during operations

  - Files and folders associated with the embedded database

  For details about these files and folders, see the following:

  A.1(1)(a) Common files and folders in the manual JP1/Automatic Job Management System 3 Troubleshooting

  A.1(1)(b) Files when HP NNM linkage is used in the manual JP1/Automatic Job Management System 3 Troubleshooting

  A.1(1)(c) Files and folders when mail linkage is used in the manual JP1/Automatic Job Management System 3 Troubleshooting

• Files and folders specified in a job definition

• Everything in a folder specified in the -d, -ld, or -bl option of the ajsembdbbuild command

  For details about the ajsembdbbuild command, see ajsembdbbuild in 2. Commands Used during Setup in the manual JP1/Automatic Job Management System 3 Command Reference.

• Everything in the folder specified in the AJSTMPDIR environment setting parameter

  For details about the AJSTMPDIR environment setting parameter, see 20.4 Setting up the scheduler service environment in the JP1/Automatic Job Management System 3 Configuration Guide.

In UNIX:

• JP1/AJS3 - Manager log files and directories

  For details about the log files and directories used by JP1/AJS3 - Manager, see 1.2.5(2) Log files and directories in UNIX in the manual JP1/Automatic Job Management System 3 Troubleshooting.

• Common files and directories of JP1/AJS3 - Manager that belong to the following categories:

  - Files and directories that users can reference

  - Files and directories that users have no need to reference or modify

  - Files and folders that are available when HP NNM linkage is used, and that users have no need to reference or modify

  - Files and directories that are used for mail linkage and that are to be referenced by users and deleted and maintained during operations

  - Files and directories associated with the embedded database

  For details about these files and directories, see the following:

  A.1(2)(a) Common files and directories in the manual JP1/Automatic Job Management System 3 Troubleshooting

  A.1(2)(b) Files and directories when HP NNM linkage is used in the manual JP1/Automatic Job Management System 3 Troubleshooting

  A.1(2)(c) Files and directories when mail linkage is used in the manual JP1/Automatic Job Management System 3 Troubleshooting

• Files and directories specified in a job definition

• Everything in a directory specified in the -d, -ld, or -bl option of the ajsembdbbuild command

  For details about the ajsembdbbuild command, see ajsembdbbuild in 2. Commands Used during Setup in the manual JP1/Automatic Job Management System 3 Command Reference.

• Everything in the directory specified in the AJSTMPDIR environment setting parameter

  For details about the AJSTMPDIR environment setting parameter, see 20.4 Setting up the scheduler service environment in the JP1/Automatic Job Management System 3 Configuration Guide.

JP1/AJS3 - Agent files and folders

In Windows:

• JP1/AJS3 - Agent log files and folders

  For details about the log files and folders used by JP1/AJS3 - Agent, see 1.2.5(1) Log files and directories in Windows in the manual JP1/Automatic Job Management System 3 Troubleshooting.

• Common files and folders of JP1/AJS3 - Agent that belong to the following categories:

  - Files and folders that users can reference

  - Files and folders that users have no need to reference or modify

  - Files and folders that are available when HP NNM linkage is used, and that users have no need to reference or modify

  - Files and folders that are used for mail linkage and that are to be referenced by users and deleted and maintained during operations

  For details about these files and folders, see the following:

  A.2(1)(a) Common files and folders in the manual JP1/Automatic Job Management System 3 Troubleshooting

  A.2(1)(b) Files when HP NNM linkage is used in the manual JP1/Automatic Job Management System 3 Troubleshooting

  A.2(1)(c) Files and folders when mail linkage is used in the manual JP1/Automatic Job Management System 3 Troubleshooting

• Files and folders specified in a job definition

In UNIX:

• JP1/AJS3 - Agent log files and directories

  For details about the log files and directories used by JP1/AJS3 - Agent, see 1.2.5(2) Log files and directories in UNIX in the manual JP1/Automatic Job Management System 3 Troubleshooting.

• Common files and directories of JP1/AJS3 - Agent that belong to the following categories:

  - Files and directories that users can reference

  - Files and directories that users have no need to reference or modify

  - Files and directories used when linking with HP NNM that users have no need to reference or modify

  - Files and directories that are used for mail linkage and that are to be referenced by users and deleted and maintained during operations

  For details about these files and directories, see the following:

  A.2(2)(a) Common files and directories in the manual JP1/Automatic Job Management System 3 Troubleshooting

  A.2(2)(b) Files and directories when HP NNM linkage is used in the manual JP1/Automatic Job Management System 3 Troubleshooting

  A.2(2)(c) Files and directories when mail linkage is used in the manual JP1/Automatic Job Management System 3 Troubleshooting

• Files and directories specified in a job definition

JP1/AJS3 - View files and folders

• Files and folders of JP1/AJS3 - View that belong to the following categories:

  - Files and folders that users can reference

  - Files and folders that users have no need to reference or modify

  For details about these files and folders, see A.3 JP1/AJS3 - View files and directories in the manual JP1/Automatic Job Management System 3 Troubleshooting.

JP1/AJS3 - Web Console files and folders

In Windows:

• Files and folders of JP1/AJS3 - Web Console that belong to the following categories:

  - JP1/AJS3 - Agent log files and folders

  - Files and folders that users can reference

  - Files and folders that users have no need to reference or modify

  For details about these files and folders, see 1.2.5(1) Log files and directories in Windows in the manual JP1/Automatic Job Management System 3 Troubleshooting and A.4(1) In Windows in the manual JP1/Automatic Job Management System 3 Troubleshooting.

• In system-drive\Program Files\Hitachi\HNTRLib2

• In system-drive\Program Files (x86)\Hitachi\HNTRLib2

In UNIX:

• Files and folders of JP1/AJS3 - Web Console that belong to the following categories:

  - JP1/AJS3 - Agent log files and folders

  - Files and folders that users can reference

  - Files and folders that users have no need to reference or modify

  For details about these files and folders, see 1.2.5(2) Log files and directories in UNIX in the manual JP1/Automatic Job Management System 3 Troubleshooting and A.4(2) In Linux in the manual JP1/Automatic Job Management System 3 Troubleshooting.

• In /opt/hitachi/HNTRLib2/

• In /var/opt/hitachi/HNTRLib2/

If you run the data collection tool while a virus check is in progress, exclude the following files and folders, in addition to those listed above, from the virus check.

• Files collected for troubleshooting purposes

  In Windows:

  - Operating system log information required to troubleshoot JP1/AJS3 problems

  - JP1-related information required to troubleshoot JP1/AJS3 problems

  For details about the files that contain this information, see 1.3.1(1) Log information about the OS in the manual JP1/Automatic Job Management System 3 Troubleshooting and 1.3.1(2) Information about JP1 in the manual JP1/Automatic Job Management System 3 Troubleshooting.

  In UNIX:

  - Operating system log information required to troubleshoot JP1/AJS3 problems

  - JP1-related information required to troubleshoot JP1/AJS3 problems

  For details about the files that contain this information, see 1.3.2(1) Log information about the OS in the manual JP1/Automatic Job Management System 3 Troubleshooting and 1.3.2(2) Information about JP1 in the manual JP1/Automatic Job Management System 3 Troubleshooting.

• Destination folder for data acquired by the data collection tool

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