KAPM16078-E

Failed to connect to the external authentication server.

[Action]

Failed to connect to the external authentication server.

Perform the following.

For LDAP:

1. Use the host, port, and protocol set in exauth.properties to check whether the external authentication server can be accessed, and check the external authentication server settings and network status.

2. Use the hcmds64ldapuser command to check whether information is registered about the server whose name is set for the auth.server.name attribute in exauth.properties.

3. If STARTTLS is used, make sure that SSL is set.

4. If OCSP is enabled, make sure that the certificate is valid.

5. If the problem persists, detailed investigation is required to determine the cause and resolve the problem. Contact the customer support center, who might ask you to collect troubleshooting information.

For RADIUS:

1. Use the host, port, and protocol set in exauth.properties to check whether the external authentication server can be accessed, and check the external authentication server settings and network status.

2. Use the hcmds64radiussecret command to check whether information is registered about the server whose name is set for the auth.server.name attribute in exauth.properties.

3. If the problem persists, detailed investigation is required to determine the cause and resolve the problem. Contact the customer support center, who might ask you to collect troubleshooting information.

For Kerberos:

1. Make sure that the realm name and KDC set in exauth.properties are correct.

2. Make sure that the network is properly set up.

3. Make sure that the external authentication server supports the Kerberos V5 protocol.

4. If the problem persists, detailed investigation is required to determine the cause and resolve the problem. Contact the customer support center, who might ask you to collect troubleshooting information.