KAPM15285-E

Failed to connect to the specified server.

[Action]

Failed to connect to the specified server.

Make sure that the external authentication server is running correctly, and then perform one of the following procedures:

For LDAP:

If the message KAPM15084-E is displayed after this message, the message KAPM15084-E shows the details of the LDAP connection error. Please refer to the following and correct the problem:

1. Make sure that the host or IP address, along with the port and protocol specified in exauth.properties are correct.

2. Make sure that the network is correctly connected.

3. Check the firewall settings.

4. Make sure that the LDAP directory server is compatible with the LDAPv3 protocol.

5. Check the Cipher communication settings for when StartTLS is being used. For StartTLS, specify the host, not the IP address.

6. If an OCSP is effective, check the following:

- Make sure the certificate is valid.

7. If you cannot resolve the problem, collect maintenance information, and then contact the customer support.

For RADIUS:

1. Make sure that the host or IP address, port name, and protocol specified in exauth.properties are correct.

2. Check and then respecify the client secret set for the external authentication server and the secret set for the client.

3. Make sure that the network is correctly connected.

4. Check the firewall settings.

5. If you cannot resolve the problem, collect maintenance information, and then contact the customer support.