KAPM15082-E

Authentication of the specified user has failed. (server name = aa...aa)

[Action]

Authentication of the specified user failed.

Perform one of the following procedures for LDAP:

1. Make sure the user is specified correctly. The user must be specified using only the user name, not the DN format.

2. Make sure the password for the specified user is correct.

3. Make sure the specified user is registered on the external authentication server and is enabled.

4. Check, and if necessary, revise the values of basedn and attr for the corresponding server in exauth.properties.

5. If an LDAP hierarchical structure model is used, check the following:

- Using the hcmds64ldapuser command, confirm that the information for the server name specified to the auth.server.name attribute of exauth.properties is registered.

- Make sure the user who is used for searching for information has the correct permissions.

6. If an LDAP flat model is used, check the following:

- Using the hcmds64ldapuser command, confirm that the information for the server name specified to the auth.server.name attribute of exauth.properties is not registered.

7. If this does not resolve the problem, acquire the maintenance information, and then contact the customer support.

For RADIUS:

1. Make sure the user is specified correctly.

2. Make sure the password of the specified user is specified correctly.

3. Make sure the specified user is registered on the external authentication server and is enabled.

4. Make sure that the PAP and CHAP settings are valid.

5. If this does not resolve the problem, acquire the maintenance information, and then contact the customer support.

aa...aa: server name