KAPM15033-E

An error occurred on the aa...aa server.

[Action]

A server error occurred.

Perform one of the following procedures:

For LDAP:

1. Confirm whether the authentication server can be accessed by using the host, port, and protocol set in exauth.properties, and check the settings of the external authentication server and the status of the network.

2. Use the hcmds64ldapuser command to confirm that the information for the server names specified for the auth.server.name attribute in exauth.properties is registered.

3. If StartTLS is used, check the SSL settings.

4. If an OCSP is enabled, make sure that the certificate is valid.

5. If the problem cannot be resolved, detailed investigation is required to determine the cause and resolve the problem. Contact the customer support, who may ask you to collect troubleshooting information.

For RADIUS:

1. Confirm whether the authentication server can be accessed by using the host, port, and protocol set in exauth.properties, and check the settings of the external authentication server and the status of the network.

2. Use the hcmds64radiussecret command to confirm that the information for the server names specified for the auth.server.name attribute in exauth.properties is registered.

3. If the problem cannot be resolved, detailed investigation is required to determine the cause and resolve the problem. Contact the customer support, who may ask you to collect troubleshooting information.

aa...aa: Server name