1.1 Challenges faced in system operations
System operations are becoming increasingly complex.
To run a system, you need documentation (operation procedures and manuals), tools (macros and scripts), and the know-how and intuition of experienced administrators. In addition, due to the increasing use of cloud data centers and the increasing development of virtualization technology, office systems are becoming larger and moving in the direction of operations that consolidate multiple systems. Even in consolidated systems, complexity is further increasing because of the requirement to support operations that are specific to individual systems.
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In the field of system operations, there are currently large numbers of operation procedures, which adds significantly to the workload of the personnel involved. To improve this situation, measures are required to reduce the tasks that depend on manpower and to improve operational efficiency.