1.5.3 Determining the service templates to be used (service design)

Determine the operation procedures to be automated by JP1/AO. JP1/AO provides service templates in which the information required to automate operation procedures is defined.

Figure 1‒1: Determining the operation procedures to be automated and the service templates to be used

You can automate operation procedures by using various types of service templates that are provided in the JP1/AO standard package or provided as JP1/AO Content Set. These service templates that are provided by JP1/AO support the setup, operation, and error handling of various JP1 products, virtual server operations, and cloud operations.

From the following viewpoints, determine the service templates to be used to automate operation procedures:

Which operation procedures will be automated by JP1/AO?

Based on the procedure manuals for system operations to be automated, determine the scope of operation procedures to be automated by using JP1/AO service templates. In particular, for complicated operation procedures and unscheduled operation procedures frequently performed, you can obtain a high effect of automation by JP1/AO. JP1/AO can be used to automate operation procedures, excluding physical tasks and GUI operations.
Can service templates provided by JP1/AO be used to automate operation procedures?

Check the detailed information of the service templates, and then determine whether they can be used. For the detailed information of service templates, see the description of each service template in the JP1/Automatic Operation Service Template Reference. If you want to automate system operations without using the service templates provided by JP1/AO, consider creating service templates and plug-ins. You can create new service templates and plug-ins, or copy and edit service templates and plug-ins that are provided by JP1/AO.

If you determine the service template to be used, confirm that its prerequisites are met by the operating environments of the target devices (such as servers and storage systems) that will automatically perform IT operations. For details about the prerequisites for service templates, see the window that explains the details of individual service templates, or the descriptions of the prerequisites for the individual service templates in the manual JP1/Automatic Operation Service Template Reference.

Note that you will use the devices whose operating environments were checked here to determine the "access control for connection destinations" in the operation design.

If you decide to change a service template to be used after you review services, review the operation design and system design as necessary.