KNAF121039-W
A request to remove an applied iOS profile failed. Profile name: profile-name
[Cause] The database service (JP1/ITDM2 - Smart Device Manager (DB Service)) is not running.
[Action] Cancels the execution.
[Workaround] Start the database service (JP1/ITDM2 - Smart Device Manager (DB Service)), and then restart the service (JP1/ITDM2 - Smart Device Manager Server Service).
If the problem persists, collect troubleshooting information, and then contact customer support.