KDEX4271-E

An error occurred while backing up the database. Backup has been canceled.

[Cause] Backup failed due to the following possible reasons:

(1) Improper access privileges for the backup folder or data folder.

(2) An attempt was made to access the database from Remote Install Manager or IT Desktop Management 2 - Asset Console.

(3) An I/O error occurred.

[Action] Cancel backup.

[Workaround] Perform the following checks, and then perform the backup again.

(1) Confirm the access rights of the backup folder and data folder.

(2) Stop Remote Install Manager, and then make sure that the commands for the distribution function that uses Remote Install Manager are not being executed. Also, make sure that management information on IT Desktop Management 2 - Asset Console is not being acquired.

(3) Make sure that no disk failures occurred.

If the problem persists, Use troubleshooting information collection command to collect troubleshooting information and contact Customer Support.