Hitachi

JP1 Version 11 JP1/IT Desktop Management 2 - Asset Console Configuration and Administration Guide

17.11.4 How to recover from Web browser errors

This subsection describes how to recover from Web browser errors.

Organization of this subsection

(1) When the Web browser terminates abnormally

Restart the Web browser and log in again to check the status of the immediately preceding job. If it has not been completed, re-execute the job.

If the Web browser does not respond, obtain a hardcopy of the Web browser window. At the same time, contact the system administrator for investigation and provide the information about the immediately preceding operation and input data.

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(2) When the Web browser display is invalid

Log out from the Web browser, and then log in again to re-execute the job that resulted in the error. If the same event recurs, contact the system administrator for investigation.

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Copyright (C) 2016, 2017, Hitachi Solutions, Ltd.

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