17.8.1 The Web browser terminated abnormally or hung up

The following are the possible causes:

The execution environment of the Web browser is invalid, or the registry or the prerequisite DLL was corrupted.

Correct the environment or re-install the Web browser.
There is a problem with the Web browser version.

Use Windows Internet Explorer 9, Windows Internet Explorer 10, or Windows Internet Explorer 11.
An error occurred in the plug-in, or there is a problem in the plug-in.

If a corrected version has been released, install the corrected version of the Web browser.
An error occurred in the control contained in the contents, or there is a problem in the control contained in the contents.

If a corrected version has been released, install the corrected version of the Web browser.
An error occurred in the script, or there is a problem in the script.

Check the operating status. Also, if a corrected version has been released, install the corrected version of the Web browser.
There is a problem in the Web browser.

If a corrected version has been released, install the corrected version of the Web browser.
The following problems might occur depending on the GPU on the machine running that Windows Internet Explorer program (KB article 2618117):

- A Windows Internet Explorer window freezes.

- A blank page is displayed.

- Window components are not displayed in the correct positions.

If such a problem occurs, see the corresponding KB article and correct the Windows Internet Explorer settings.