17.5.4 Error during Asset Console operation
This section describes the errors that might occur after you have logged in to Asset Console. It also explains principal causes of those errors and what actions to take.
- Organization of this subsection
(1) Nothing is output even when the CSV button or PDF button is clicked in a window operation
The following are the possible causes:
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When the Lockdown Tool of Microsoft Internet Information Services was applied, the permission to access the folder for creating an intermediate file had been changed.
Check the access permission for asset-management-server's-virtual-directory\csv, and then grant write permission to Web Anonymous Users. The default virtual directory of the asset management server is Asset-Console-installation-folder\wwwroot.
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The extension of the file to be downloaded was not registered in MIME.
Register the extension of the file to be downloaded in MIME.
(2) Nothing is displayed when the file name link is clicked from the Log job menu
The extension .log might not be registered in MIME. Set the virtual directory of Asset Console again in Microsoft Internet Information Services. For details about how to set a virtual directory, see 7.6 Setting a virtual directory.
(3) During Log job operation, the downloaded file content becomes empty, or an empty file is displayed as a new file
When a file is downloaded or a file is opened while the file is being downloaded, the downloaded file content might become empty or an empty file might be displayed as a new file. This problem possibly occurs if the Internet Explorer cache was cleared before the operation. In such a case, log out from Asset Console. Then, start another browser, log in again to Asset Console, and download the file.
(4) Nothing is displayed in a window
The response from the server might not be received due to a network failure or other reasons. Close the Web browser, and then log in again.