7.9.6 Issuing a connection request to the controller
Use the Requester wizard to issue a connection request from a computer to the controller.
- Important
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The Requester wizard can only be used on online-managed computers.
- Important
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To start remote control by issuing a connection request to the controller, the request server on the controller end must be started. For details about how to start a request server, see 7.7.12 Starting or stopping a request server.
- Tip
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In the Requester wizard, you can export the wizard settings to a file. If you want to simultaneously issue a connection request from multiple computers to the same controller, you can easily do so by importing the exported setup file to each computer.
To issue a connection request to the controller:
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Start the Requester wizard.
From the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Agent, Remote Control Agent, and then Requester Wizard.
The Requester wizard starts.
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Specify the controller that you want to connect to, and then click the Next button.
- Tip
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If you have already exported the settings for the Requester wizard, you can specify the wizard settings in a batch operation by clicking the Import button to import the setup information.
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Specify the action according to the controller's reply, and then click the Next button.
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Specify the message to be displayed on the controller end when requesting a connection, and then click the Next button.
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Select the action to take after the wizard is complete, and then click the Complete button.
- Tip
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When you click the Export button, the settings for the wizard are exported to a file.
A connection request is issued according to the settings. Remote control starts when the connection request is approved on the controller end.
When a computer issues a connection request to the controller, an icon () is displayed on the task bar of the computer. The connection request is effective as long as this icon is displayed.
- Tip
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You can specify two types of authentication information for the agent: address authentication (approval controller) and user authentication (user ID and password). However, only user authentication can be used when a computer is connected based on a connection request from the controller.