4.3.5 Prerequisites for acquiring operation logs
To acquire operation logs, the agent must be installed on the computer from which you want to acquire operation logs.
Prerequisites for acquiring an operation log vary depending on the log type, as described in the following table.
Operation log type |
Prerequisites |
|
---|---|---|
Computer operation |
Start and stop of the computer |
-- |
Logon to and logoff from the OS |
||
Start and termination of the programs |
The combined length of the file name and folder name for logged programs must be less than 260 characters. |
|
File and folder operation |
File and folder operation in the computer |
-- |
Upload to and download from the Web |
Operation logs for the following Web browsers can be acquired:
|
|
E-mail transmission and reception |
Operation logs for the following e-mail clients can be acquired:
|
|
Save of attached files |
||
File transmission and reception |
Operation logs for the following Web browsers can be acquired:
|
|
Print operation |
In the properties for each printer, Print and Manage Documents must be allowed for all logged on users.#2 |
|
Web access |
|
|
Connection and disconnection of devices |
-- |
|
Window operation |
-- |
Legend: --: None
#1: Operation logs for Web upload, Wed download, file reception, and Web access can be acquired only for desktop Internet Explorer for which Enhanced Protected Mode is disabled.
#2: For the network shared printer, the following prerequisites are added.
-
The table below shows the supported combination of the agent and the print server.
Agent
Print server
Collection of operation logs for print operations
Windows 7 or later
Windows XP/2003
N
Windows 7 or later
Windows Vista or later
Y
Any
Others
N
Legend: Y: Operation logs can be collected for this type of printer. N: Operation logs cannot be collected for this type of printer.
-
RPC communication must be possible between the print server and the agent PC. If RPC communication is not possible, the problem might be caused by one of the following:
-
The print server is a server based on the Internet Printing Protocol (IPP).
-
A firewall, proxy or NAT is present between the print server and the agent PC.
-
The agent PC's Windows firewall is enabled and File and Printer Sharing is not set to Exceptions.
-
-
The agent PC's File and Printer Sharing for Microsoft Networks must be enabled.
-
The print server must be able to resolve the name of the agent PC.
-
If the agent PC is Windows 7 or later, the agent PC and the print server must join the same domain, or the credential of the print server must be registered on the Credential Manager of the agent PC. The agent PC needs to reboot after registering the credential.
- Important
-
Agents for UNIX and Mac are excluded from operation log collection.