6.1 The procedure to solve problems

This section describes the procedure to solve problems.

1. Confirmation of the problem

   Confirm the problem when the trouble occurs. See the message that is outputted to the operation log file, the dialog box, and the [Execution Result Details] dialog box of JP1/AJS3 - View. See 5.5 Common Messages - 5.9 Messages of the data transfer command about the cause of the message and the solve procedures. In addition, see 6.2 The types of log files and the storage folders of log file about the messages that are outputted by JP1/DH - AJE. If you couldn't find the outputted message in 5.5 Common Messages - 5.9 Messages of the data transfer command, the message may be a message of JP1/AJS3 or JP1/Base. In this case, see 5.1 Classification of the messages and see the suitable manual to solve the trouble.

2. Corrective action

   See 6.5 Corrective actions for each problems and solve the trouble.

3. Collection data for troubleshooting

   When you can't solve the problem, you need to collect data for troubleshooting. See 6.3 The data to be collected when you can't solve a problem and collect data for troubleshooting. After collecting data, contact to the system administrator.

4. Restore

   If you have already backup JP1/DH - AJE, you can restore JP1/DH - AJE to the status that you made backup.

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