3.1 Troubleshooting
The following table describes problems and corrective actions for them.
No. |
Problem |
Possible cause |
Corrective action |
---|---|---|---|
1 |
Could not log in. |
The user ID or password is wrong. |
Enter the correct user ID and password. If you forget your password, contact your administrator. |
2 |
User information has been deleted. |
Contact your administrator. |
|
3 |
User account has expired. |
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4 |
User has been inactivated. |
||
5 |
Authentication is denied by authentication rules. |
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6 |
A failure occurs in the server. |
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7 |
The file delivery succeeded, but the delivery notification email did not reach recipients. |
The email addresses of the sender or recipients are wrong. |
Make sure that the entered email addresses of the sender and recipients are correct. |
8 |
The warning message Object not found appeared and the processing stopped. |
There is a problem in the Java settings on the client PC. |
Perform the following procedures to make sure that the settings are correct:
|
9 |
The warning message Object doesn't support this property or method. appeared and the processing stopped. |
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10 |
The Download button is not displayed in the Received Items window or the Receiving Item window. |