11.2 Information needed when a problem occurs
The following table shows the information to be collected when a problem occurs.
Category |
Contents |
What to collect |
|---|---|---|
Logs |
Logs output by JP1/Advanced Shell |
System execution log, trace log, log of the application-execution agent functionality [only for the Windows execution environment] |
Error information |
Error information collected by the system |
Dump file (Windows only) Core file (UNIX only) |
Spool information |
Information for managing the spool |
The specified environment file and job ID file (either .jobid or adsh.jobid) |
Environment information |
System status |
Basic system information, process information, memory usage information, file information, network usage, JP1 event information, error logs, application-execution agent function information (only for the Windows execution environment) |
User-reply functionality's management daemon information (UNIX only) |
Information related to start and end of the user-reply functionality's management daemon |
Start log and pid file of the user-reply functionality's management daemon |
You can use JP1/Advanced Shell's adshcollect command to batch-collect the needed information. For details about the adshcollect command, see 11.3 How to collect information.
The following sections provide details about the information that is needed in each of the above categories, with the exception of environment information, which is omitted because it is product-specific.