KAPM01172-E
An error occurred while linking to the external authentication server.
[Action]
An error occurred while linking to the external authentication server.
Perform one of the following procedures.
For LDAP:
1. Use the host, port, and protocol set in exauth.properties to verify whether the external authentication server can be accessed, and verify the external authentication server settings and network status.
2. Use the hcmds64ldapuser command to verify whether information is registered about the server whose name is set for the auth.server.name attribute in exauth.properties.
3. If STARTTLS is used, verify that SSL is set.
4. If OCSP is enabled, verify that the certificate is valid.
5. If the problem cannot be resolved, detailed investigation is required to determine the cause and resolve the problem. Contact the customer support, who may ask you to collect troubleshooting information.
For RADIUS:
1. Use the host, port, and protocol set in exauth.properties to verify whether the external authentication server can be accessed, and verify the external authentication server settings and network status.
2. Use the hcmds64radiussecret command to verify whether information is registered about the server whose name is set for the auth.server.name attribute in exauth.properties.
3. If the problem cannot be resolved, detailed investigation is required to determine the cause and resolve the problem. Contact the customer support, who may ask you to collect troubleshooting information.
For Kerberos:
1. Verify that the realm name and KDC set in exauth.properties are correct.
2. Verify that the network is properly set up.
3. Verify that the external authentication server supports the Kerberos V5 protocol.
4. If the problem cannot be resolved, detailed investigation is required to determine the cause and resolve the problem. Contact the customer support, who may ask you to collect troubleshooting information.
For JP1/Base:
1. Verify that JP1/Base on the primary server is running properly.
2. If the problem cannot be resolved, detailed investigation is required to determine the cause and resolve the problem. Contact the customer support, who may ask you to collect troubleshooting information.