7.2.1 Problems relating to the start and setup of services
This subsection describes how to correct errors related to the start and setup of services. For details about how to correct other types of errors, see the JP1/Performance Management User's Guide.
- Organization of this subsection
(1) Performance Management program service does not start
Potential causes and actions to take are as follows:
-
64-bit Oracle Client is not installed
For the Remote Monitor Collector service to start, 64-bit Oracle Client must be installed. Install 64-bit Oracle Client on the PFM - RM host.
-
The Oracle Database has not started
The Remote Monitor Collector service may not start, depending on whether the Oracle Database is running. Make sure that the Remote Monitor Collector service is started after the Oracle Database.
-
An Oracle service is running under an account other than the local system account
If any Oracle service is running under an account other than the local system account, an error occurs on Oracle and the Remote Monitor Collector service may not start.
-
The instance environment settings are specified incorrectly
The Remote Monitor Collector service cannot start if any of the following is specified incorrectly during instance environment setup:
-
oracle_sid
-
oracle_home
-
oracle_user
-
oracle_passwd
Execute the jpcconf agent setup command to specify the correct settings. For details about the jpcconf agent setup command, see the chapter on the commands in the manual JP1/Performance Management Reference.
-
(2) The Oracle Database does not stop
When you attempt to stop the monitored Oracle Database before stopping PFM - RM for Oracle, a normal shutdown may not stop the Oracle Database. In this case, use an immediate shutdown to stop the Oracle Database.