16.2.2 Checking operating statuses
You can check the health check status of an agent by its icon in the agents tree of PFM - Web Console, as well as in the Event Monitor and Event History window. You can also view more detailed information about the health check status by using the reports generated by the health check agent. Because health check agent reports only show information from monitoring agents for which polling has completed, you cannot display reports before polling has taken place. For details on the content of each window, see the chapters that describe the windows in the manual JP1/Performance Management Reference.
- Legend:
-
Y: Operating
I: Operating with reduced capacity
P: Not polled
C: Communication failed.
NS: The Agent Collector service does not support the health check function.
N: Inactive
n/a: Not applicable to determination of status
- Organization of this subsection
(1) In PFM - Agent
(a) Events issued when monitoring the operating status of the host running PFM - Agent
The following table describes the events that can occur when monitoring the operating status of the host on which the PFM - Agent is running.
Status |
Description |
---|---|
Running |
The health check function can communicate with the host where the monitoring agent is running. |
Host Not Available |
The health check function cannot communicate with the host where the monitoring agent is running. |
Suspended |
Monitoring for the host where the monitoring agent is running is suspended. |
You cannot check the status of the service when monitoring the operating status on a host level. When you want to see detailed information about the service, use the jpctool service list command.
(b) Events issued when monitoring the operating status of the PFM - Agent service
The following table describes the events that can occur when monitoring the operating status of the PFM - Agent service.
Status |
Description |
---|---|
Running |
The agent is fully functional and working normally This status appears when the Agent Collector service and Agent Store service on the agent are both running. If you have configured the health check function to also monitor the Action Handler service on the host, then this status appears when all three services are running. |
Incomplete |
The agent is only partially functional This status appears in the following cases:
|
Not Supported |
The agent does not support the status management function This status appears when software that provides the status management function such as PFM - Base version 08-00 or later is installed on the host and the status management function is enabled, but the agent version is one that does not support the status management function, such as PFM - Agent 07-00. If the status management function is disabled on the host, Unconfirmed appears as the status. |
Stopped |
The agent functionality is stopped This status appears when the Agent Collector service on the agent is stopped#. |
Unconfirmed |
The status of the agent cannot be confirmed This status appears when the health check function cannot communicate with the Status Server service on the host where the agent is located. This may be because the status management function is disabled, or PFM - Agent 07-00 is running alone. |
Host Not Available |
The host where the agent is located is stopped This status appears when the health check function cannot communicate with the host where the agent is located. |
Monitoring for the agent is suspended |
- #
-
A service is judged to have stopped when it has any status other than Active or Busy. However, you can configure the health check function to consider a service stopped if the Busy status persists for longer than the period of time that you specify in the properties of the health check agent.
The following table describes the operating statuses of the host and monitoring agent services for each status other than Suspended status.
Status |
Host where monitoring agent is running |
Status Server |
Agent Collector |
Agent Store or Action Handler |
---|---|---|---|---|
Running |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y# |
|
Incomplete |
Y |
Y |
Y |
N |
Y |
Y |
Y# |
n/a |
|
Not Supported |
Y |
Y |
NS |
n/a |
Stopped |
Y |
Y |
N |
n/a |
Unconfirmed |
Y |
N |
n/a |
n/a |
Host Not Available |
N |
n/a |
n/a |
n/a |
- #:
-
When running in standalone mode
(2) In PFM-RM
(a) Events issued when monitoring the operating status of the host running PFM - RM
The following table describes the events that can occur when monitoring the operating status of the host on which PFM - RM is running.
Status |
Description |
---|---|
Running |
The health check function can communicate with the host where the monitoring agent is running. |
Host Not Available |
The health check function cannot communicate with the host where the monitoring agent is running. |
Suspended |
Monitoring for the host where the monitoring agent is running is suspended. |
You cannot check the status of the service when monitoring the operating status on a host level. When you want to see detailed information about the service, use the jpctool service list command.
(b) Events issued when monitoring the operating status of the PFM - RM service
The following table describes the events that can occur when monitoring the operating status of the PFM - RM service.
Status |
Description |
---|---|
The PFM - RM is fully functional and working normally This status appears when the Remote Monitor Collector service and Remote Monitor Store service on the PFM - RM are both running. If you have configured the health check function to also monitor the Action Handler service on the host, then this status appears when all three services are running. |
|
The PFM - RM is only partially functional This status appears in the following cases:
|
|
The PFM - RM functionality is stopped This status appears when the Remote Monitor Collector service on the PFM - RM is stopped#. |
|
The status of the PFM - RM cannot be confirmed This status appears when the health check function cannot communicate with the Status Server service on the host where the PFM - RM is located. This may be because the status management function is disabled. |
|
The host where the PFM - RM is located is stopped This status appears when the health check function cannot communicate with the host where the PFM - RM is located. |
|
Monitoring for the PFM - RM is suspended |
- #
-
A service is judged to have stopped when it has any status other than Active or Busy. However, you can configure the health check function to consider a service stopped if the Busy status persists for longer than the period of time that you specify in the properties of the health check agent.
The following table describes the operating statuses of the host and monitoring agent services for each status other than Suspended status.
Status |
Host where monitoring agent is running |
Status Server |
Remote Monitor Collector |
Remote Monitor Store or Action Handler |
---|---|---|---|---|
Running |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y# |
|
Incomplete |
Y |
Y |
Y |
N |
Y |
Y |
Y# |
n/a |
|
Stopped |
Y |
Y |
N |
n/a |
Unconfirmed |
Y |
N |
n/a |
n/a |
Host Not Available |
N |
n/a |
n/a |
n/a |
- #:
-
When running in standalone mode
(c) Events issued when monitoring the operating status of the host monitored by PFM - RM
When the operating status of the PFM - RM monitoring host is monitored, different events are output depending on the monitoring level settings for the health check function.
The timing for the polling of the PFM - RM host by the health check agent is different from the timing for the polling of the monitored host by the PFM - RM host. If polling of the monitored host has not been performed yet, the operating status of the monitored host appears as Not Supported.
■ When the status management function is disabled
The following table describes the events that can occur when monitoring the operating status of the host monitored by PFM - RM.
Status |
Description |
---|---|
The PFM - RM monitoring host and the Status Service are operating normally. |
|
Cannot communicate with the PFM - RM monitoring host or the Status Server service. |
|
Monitoring for the monitored host is suspended. |
The following table describes the operating statuses of the monitored host and PFM - RM services for each status other than Suspended status.
Status |
PFM-RM host |
Status Server |
Remote Monitor Collector |
Monitored host |
---|---|---|---|---|
Not Supported |
Y |
Y |
n/a |
n/a |
Unconfirmed |
N |
n/a |
n/a |
n/a |
Y |
N |
n/a |
n/a |
■ When the monitoring level is Host and polling is enabled
The following table describes the events that can occur when monitoring the operating status of the host monitored by PFM - RM.
Status |
Description |
---|---|
The monitored host is fully functional and working normally |
|
The monitored host has not been polled. |
|
The status of the monitored host cannot be confirmed This status appears in the following cases:
|
|
The monitored host is stopped. |
|
Monitoring for the monitored host is suspended. |
The following table describes the operating statuses of the monitored host and PFM - RM services for each status other than Suspended status.
Status |
PFM-RM host |
Status Server |
Remote Monitor Collector |
Monitored host |
---|---|---|---|---|
Not Supported |
Y |
Y |
Y |
P |
Running |
Y |
Y |
Y |
Y |
Unconfirmed |
N |
n/a |
n/a |
n/a |
Y |
N |
n/a |
n/a |
|
Y |
Y |
N |
n/a |
|
Y |
Y |
Y |
C |
|
Host Not Available |
Y |
Y |
Y |
N |
■ When the monitoring level is Service and polling is enabled
The following table describes the events that can occur when monitoring the operating status of the host monitored by PFM - RM.
Status |
Description |
---|---|
The monitored host is fully functional and working normally |
|
The monitoring PFM - RM service is only partially functional This status appears in the following cases:
|
|
The monitored host has not been polled. |
|
The status of the monitored host cannot be confirmed This status appears in the following cases:
|
|
The monitored host is stopped. |
|
Monitoring for the monitored host is suspended. |
- #
-
A service is judged to have stopped when it has any status other than Active or Busy. However, you can configure the health check function to consider a service stopped if the Busy status persists for longer than the period of time that you specify in the properties of the health check agent.
The following table describes the operating statuses of the monitored host and PFM - RM services for each status other than Suspended status.
Status |
PFM-RM host |
Status Server |
Remote Monitor Collector |
Monitored host |
Remote Monitor Store or Action Handler |
---|---|---|---|---|---|
Not Supported |
Y |
Y |
Y or I |
P |
n/a |
Running |
Y |
Y |
Y |
Y |
Y or I |
Incomplete |
Y |
Y |
I |
Y |
n/a |
Y |
Y |
Y |
Y |
N |
|
Unconfirmed |
N |
n/a |
n/a |
n/a |
n/a |
Y |
N |
n/a |
n/a |
n/a |
|
Y |
Y |
N |
n/a |
n/a |
|
Y |
Y |
Y or I |
C |
n/a |
|
Host Not Available |
Y |
Y |
Y or I |
N |
n/a |