9.16 jslmurinfoget (collects data needed for investigating the cause of SLM - UR errors)

Function

This command collects error information for SLM - UR and information needed for error analysis.

This command can be executed if the SLM - UR setup has been completed.

Use the information collected by executing this command as data when an error has occurred in SLM - UR and you need to contact the system administrator.

The command execution results are output to the following file:

current-command-execution-folder\jslmurinfoget.zip

For details about the messages displayed during command execution, see 11.3 Messages.

Format

jslmurinfoget

Execution permission

User account belonging to the Administrator group of the OS

Storage folder

SLM-UR-installation-folder\ur\bin\

Notes

• Do not execute this command in the current folder whose absolute path contains any special character that requires enclosure in quotation marks at the command prompt (the following are the applicable special characters: &, ( ), [ ], { }, ^, =, ;, !, ', +, ,, `, ~, and @). If the command is executed in this manner, collection of the data needed for error analysis will fail (and the return value will not necessarily be 1).

  If this command is executed in a current folder that contains a special character in the absolute path, the temporary folder (jslmurinfoget_work) might be created under a non-current folder and that temporary folder might remain after the command has terminated. In such a case, the jslmurinfoget_work folder will have been created in a folder with a similar name to that of the current folder used for command execution in the same hierarchy as the current folder. Use Windows Explorer to locate this folder and delete it.

• While this command is executing, do not execute the jslmursetup or jslmurunsetup command.

• Do not cancel execution of this command by pressing Ctrl+C on the keyboard. If command execution is canceled by this method, the following folder or files might remain:

  • jslmurinfoget_work folder (work folder used by the jslmurinfoget command

  • jslmurinfoget.zip

  • tmpabout-20-numeric-characters.tmp (intermediate file of jslmurinfoget.zip)

  If you canceled execution of this command, use Windows Explorer to locate these files and delete them.

• If the command fails to store the collected file in jslmurinfoget.zip, the following file might remain after command execution:

  • tmpabout-20-numeric-characters.tmp (intermediate file of jslmurinfoget.zip)

  If the command failed to store the collected file in jslmurinfoget.zip, use Windows Explorer to locate the tmpabout-20-numeric-characters.tmp file and delete it.

Return value

Example

C:\Program Files\HITACHI\JP1ITSLM\ur\bin\jslmurinfoget