A.3 Changes in 11-00

The following operating systems are no longer supported:

• Windows Server 2003

• Windows Server 2008

The name of the product was changed from JP1/Integrated Management - Service Support to JP1/Service Support. In accordance with this change, the following were changed:

• The name of the product displayed under All Programs in the Windows Start menu

• The name of the product displayed in windows and messages

Furthermore, JP1/Integrated Management - Service Support Advanced Edition was integrated into JP1/Service Support.

You can now link to JP1/ITDM2 - Asset Console. This change affects the following windows:

• Item preview area of the Main window (Item list)

• View Item window

The process name displayed by JP1/Service Support (the process display name) can now be changed using the following:

• Edit the process display name window

Using the recall item function, even if you do not have access permissions to an Item whose status has been transitioned, you can revert the status and person in charge of an Item to its pre-transition state. This change affects the following windows:

• New process work board window

• Edit the process work board window

• Main window (Item list)

• View Item window

By using the function for sending back Items, you can now revert an Item's status and person in charge to their pre-transition state in the following window:

• Edit item window

You can now set the status of the initial person in charge. The Person in charge field is now automatically set when you change the status in the New item window and Edit item window. Furthermore, even if the status of the initial person in charge is not set, if there is only one user or role that is selectable as the person in charge, the Person in charge field is now automatically set to that user or role. These changes apply to the following windows:

• Edit permissions window

• New item window

• Edit item window

The progress of an Item can now be displayed in the following windows:

• Show progress window

• Status management window

• Main window (Item list) (Item status)

• View Item window

• History display window

• Work status display window

• List of item search results window

• List of batch operation results window

You can now specify the number of Items to be displayed per page in the List of item search results window when searching for Items from the Specify search conditions - Item-common element window or the Specify item search conditions window. Furthermore, you can now navigate the pages of search results when the number of results exceeds the number of Items to be displayed per page in the List of item search results window. These changes affect the following windows:

• Specify search conditions - Item-common element window

• Specify item search conditions window

• List of item search results window

By specifying the mode when registering an Item by email, you can now register information about the Item as an Item element, not just as a file attached to the Item.

In the List of batch operation results window, you can now check the results of sending email when you close an Item.

The following messages were added:

KNAB12014-E, KNAB15110-W to KNAB15114-E, KNAB15117-E to KNAB15119-E, KNAB15121-E to KNAB15126-E

The following messages were deleted:

KNAB15093-I to KNAB15096-I, KNAB16001-I to KNAB16004-I

The operator action for the following message was changed:

KNAB11008-E

The following operating systems are no longer supported:

• Windows Server 2003

• Windows Server 2008

The name of the product was changed from JP1/Integrated Management - Service Support to JP1/Service Support. In accordance with this change, the following were changed:

• The name of the product displayed under All Programs in the Windows Start menu

• The name of the product displayed in windows and messages

Furthermore, JP1/Integrated Management - Service Support Advanced Edition was integrated into JP1/Service Support.

JP1/Service Support Starter Edition was added as a JP1/Service Support product.

You can now link to JP1/UCMDB. This change affects the following windows:

• The Item preview area of the Main window (Item list)

• View Item window

You can now link to JP1/ITDM2 - Asset Console. This change affects the following windows:

• The Item preview area of the Main window (Item list)

• View Item window

The process name displayed by JP1/Service Support (the process display name) can now be changed using the following:

• Edit the process display name window

Using the recall item function, even if you do not have access permissions to an Item whose status has been transitioned, you can revert the status and person in charge of an Item to its pre-transition state. This change affects the following windows:

• New process work board window

• Edit the process work board window

• Main window (Item list)

• View Item window

By using the function for sending back Items, you can now revert an Item's status and person in charge to their pre-transition state in the following window:

• Edit item window

You can now set the status of the initial person in charge. The Person in charge field is now automatically set when you change the status in the New item window and Edit item window. Furthermore, even if the status of the initial person in charge is not set, if there is only one user or role that is selectable as the person in charge, the Person in charge field is now automatically set to that user or role. These changes apply to the following windows:

• Edit permissions window

• New item window

• Edit item window

The progress of an Item can now be displayed in the following windows:

• Show progress window

• Status management window

• Main window (Item list) (Item status)

• View Item window

• History display window

• Work status display window

• List of item search results window

• List of batch operation results window

You can now specify the number of Items to be displayed per page in the List of item search results window when searching for Items from the Specify search conditions - Item-common element window or the Specify item search conditions window. Furthermore, you can now navigate the pages of search results when the number of results exceeds the number of Items to be displayed per page in the List of item search results window. These changes affect the following windows:

• Specify search conditions - Item-common element window

• Specify item search conditions window

• List of item search results window

By specifying the mode when registering an Item by email, you can now register information about the Item as an Item element, not just as a file attached to the Item.

In the List of batch operation results window, you can now check the results of sending email when you close an Item.

The following messages were added:

KNAB12014-E, KNAB15091-E, KNAB15098-E to KNAB15101-E, KNAB15110-W to KNAB15114-E, KNAB15117-E to KNAB15119-E, KNAB15121-E to KNAB15126-E

The operator action for the following message was changed:

KNAB11008-E