9.1.1 Enabling calling the JP1/Service Support window
To enable the Select the Destination Process Workboard window of JP1/Service Support to be called from JP1/IM - View, you must edit the definition file for registering incidents manually (incident.conf). This file is managed by the JP1/IM - Manager (Central Console) that you log in to from JP1/IM - View. When you set the incident registration mode to 3, you must edit the configuration file for incident inheritance information (incident_info.conf) to enable desired attributes or character strings of the JP1 event to be inherited as incidents.
Note that you must also specify the same settings when you call the Select the Destination Process Workboard window of JP1/Service Support from a Web-based JP1/IM - View.
To enable the JP1/Service Support window to be called:
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Edit the definition file for manually registering incidents (incident.conf). (You can use a program such as text editor.)
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When you set the incident registration mode to 3, edit the configuration file for incident inheritance information (incident_info.conf) by using a program such as text editor.
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Specify the settings so that the port number specified for SS_URL= in the definition file for manually registering incidents (incident.conf) allows communication through the firewall.
Specify the settings to allow access through the firewall from the JP1/IM - View machine to the JP1/Service Support machine.
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Execute the jco_spmd_reload command or restart JP1/IM - Manager.
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Log in to JP1/IM - Manager (Central Console) from JP1/IM - View again.
The defined settings will take effect.
The URL used to call JP1/Service Support can have a maximum of 2,046 characters. When the incident registration mode is set to 2, the length of a message that can be passed is shorter than when the incident registration mode is set to 1 because the event ID is also passed. If the message is garbled or truncated, copy and paste into JP1/Service Support the message that is displayed in the Event Details window.
For details about the definition file for manually registering incidents (incident.conf), see Definition file for manually registering incidents (incident.conf) in Chapter 2. Definition Files in the manual JP1/Integrated Management - Manager Command and Definition File Reference.
For details about the configuration file for incident inheritance information (incident_info.conf), see Configuration file for incident inheritance information (incident_info.conf) in Chapter 2. Definition Files in the manual JP1/Integrated Management - Manager Command and Definition File Reference.