KNAF120117-E

Failed to change a user account. User ID = user-ID

[Cause]

- The password is not correct, or the same password as the current password was entered for the new password.

- The database service (JP1/ITDM2 - Smart Device Manager (DB Service)) is not running.

[Action] Cancels the execution.

[Workaround]

- Specify the correct password, or provide a new password different from the current one.

- Start the database service (JP1/ITDM2 - Smart Device Manager (DB Service)), and then restart the service (JP1/ITDM2 - Smart Device Manager Server Service).

If the problem persists, collect troubleshooting information, and then contact customer support.