13.6.1 Actions to take if a database connection error occurs

The following describes the possible cause and action to take if a database connection error occurs:

Cause	Action
JP1/ITDM2 - Smart Device Manager (DB Service) has stopped or is starting.	If JP1/ITDM2 - Smart Device Manager (DB Service) has stopped, from the Windows Services window, start JP1/ITDM2 - Smart Device Manager (DB Service). If JP1/ITDM2 - Smart Device Manager (DB Service) is starting, wait until it has started.