8.10 Resetting an iOS device passcode
If an iOS device user forgets a passcode, you can reset the iOS device passcode.
Prerequisites
You must log in by using a user account with the system administrator permission.
Procedure
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Display the Smart Device module.
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In the menu area, select Smart Device, Managed Smart Device List, and then iOS Smart Device.
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In the information area, select the iOS device of which you want to reset the passcode.
You can select multiple iOS devices.
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From Action, select Reset Smart Device Passcode.
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In the displayed dialog box, click OK.
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Notify the user to set the passcode again.
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