8.10 Resetting an iOS device passcode

If an iOS device user forgets a passcode, you can reset the iOS device passcode.

Prerequisites

You must log in by using a user account with the system administrator permission.

Procedure

1. Display the Smart Device module.

2. In the menu area, select Smart Device, Managed Smart Device List, and then iOS Smart Device.

3. In the information area, select the iOS device of which you want to reset the passcode.

   You can select multiple iOS devices.

4. From Action, select Reset Smart Device Passcode.

5. In the displayed dialog box, click OK.

6. Notify the user to set the passcode again.

Related topics

• 8.9 Changing an Android device password

• 14.5.1 Managed Smart Device List view

• 14.5.7 Reset Smart Device Passcode dialog box

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