4.12.1 Flow of changing the Android device password
If a user forgets an Android device password, the administrator changes the Android device password, and then instructs the user to set the Android device password again.
The following describes the flow of changing an Android device password.
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Receive a report from the user that they forgot the Android device password.
When receiving the report, obtain information, such as the user's name or subscribed phone number, to identify the Android device.
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Identify the Android device.
In the Smart Device module, select Smart Device, and then Managed Smart Device List. In the list that appears, identify the Android device based on the information you obtained. At this time, you can use a filter to narrow down the displayed information.
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Change the Android device password.
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Send the new password to the user whose Android device password was changed, and instruct the user to set the password again.
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