Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Asset Console Administration Guide

3021-3-377(E)

Notices

Relevant program products

Job Management Partner 1/IT Desktop Management 2 - Manager

P-2642-78AL Job Management Partner 1/IT Desktop Management 2 - Manager version 10-50

The above product includes the following:

P-CC2642-7AAL Job Management Partner 1/IT Desktop Management 2 - Manager version 10-50 (for Windows Server 2012, Windows Server 2008, and Windows Server 2003)

P-CC2642-7BAL Job Management Partner 1/IT Desktop Management 2 - Agent version 10-50 (for Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, Windows Vista, Windows Server 2003, and Windows XP)

P-CC2642-7CAL Job Management Partner 1/IT Desktop Management 2 - Network Monitor version 10-50 (for Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8 Enterprise, Windows 8 Pro, Windows Server 2012, Windows 7 Enterprise, Windows 7 Professional, Windows 7 Ultimate, Windows Server 2008, and Windows Server 2003 (x86))

P-CC2642-7DAL Job Management Partner 1/IT Desktop Management 2 - Asset Console version 10-50 (for Windows Server 2012, Windows Server 2008, and Windows Server 2003)

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Issued

April 2015: 3021-3-377(E)

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Preface

This manual describes how to operate and manage Job Management Partner 1/IT Desktop Management 2 - Asset Console (abbreviated hereafter to Asset Console).

In this manual, Job Management Partner 1 is abbreviated to JP1.

Intended readers

The explanations in this manual are intended for asset managers who manage asset information.

Organization of this manual

This manual is organized into the following chapters and appendixes:

1. Basic Operating Procedure

Chapter 1 describes the basic operation and setup of the Asset Console operation windows. It also describes how to select the job menu that best suits your goals.

2. Executing Asset Management Jobs

Chapter 2 describes the details of each job and of the window operations.

3. Executing Asset Management Jobs That Use Items

Chapter 3 explains how to execute asset management jobs that use Items.

4. Managing Shared Information

Chapter 4 explains how to execute jobs that manage the shared information used for system operations.

A. Applying Information Updated in Asset Console to JP1/IT Desktop Management 2 - Manager

Appendix A explains how to apply information updated in Asset Console to JP1/IT Desktop Management 2 - Manager.

B. Reference Material for This Manual

Appendix B provides reference material for readers of this manual.

C. Glossary

Appendix C defines terms used in this manual.

1 Basic Operating Procedure

This chapter describes the basic operation and setup common to Asset Console operation windows.

The chapter also describes how to select the job menu that best suits your goals.

1.1 Logging in to and out of Asset Console

This section describes how to log in to and out of Asset Console.

1.1.1 Logging in

To use Asset Console, use a Web browser to access the login window and log in to Asset Console.

Notes

To ensure a secure environment, the first time you log in, make sure that you change the asset manager's default password (user ID: admin). We also recommend that you change the password periodically.

Even when Active Directory is used for authentication, the user IDs used for logging in must be managed as Asset Console user information. Only passwords can be consolidated when Active Directory is used for login authentication. To log in under a user ID that is not registered in Active Directory, that user ID must be authenticated as user information (user ID and password) managed in Asset Console. For example, user IDs and passwords that are registered only in Asset Console are managed in the asset management database, which is the case for the asset manager (user ID: admin).

To log in to Asset Console:

Open a Web browser and access the login window.

To access the login window, enter its URL into a Web browser. The URL of the login window is http://host-name/jp1asset/login.htm.

When Asset Console is installed, a shortcut icon is created to the login window on the asset management server desktop. You can also use this shortcut icon to access the login window.

The following figure shows Asset Console's login window.

Figure 1‒1: Login window

User ID text box

Enter the user ID.

Password text box

Enter the password.

Login button

Logs in to Asset Console and displays the top page.

Clear button

Clears the values that you specified for User ID and Password.

Enter your user ID and password to log in to Asset Console

Immediately after installation, only the asset manager (whose user ID and password are both admin) can use Asset Console. When you are logging in for the first time or when no Asset Console user has been registered, log in as the asset manager. Then use the Group and User job menu to register the users who will use Asset Console.

For details about registering users, see 4.1.2 Adding a user.

Click the Login button.

If Asset Console authentication is successful, the following initial window is displayed.

Figure 1‒2: Initial window

Note that if one of the following conditions applies, a message is displayed and the login is prohibited:

When a browser other than Windows Internet Explorer is used

When Windows(R) Internet Explorer(R) earlier than version 7 is used

When Windows(R) Internet Explorer(R) 10 or later was used without setting the website in Compatibility View Settings.

Message description:

View this website in Internet Explorer 7.0 or a later version.
If you are using Internet Explorer 10.0 or a later version,
add this website to the list in Compatibility View Settings.

1.1.2 Logging out

To log out of Asset Console:

Click the Logout link in the upper right corner of the window.

If logout is successful, the message Logout was successful. is displayed, and then the login window is displayed.

From this window, you can log in to Asset Console again. To do so, enter your user ID and password.

Even if you do not log out manually, you are logged out automatically when the amount of time specified during setup elapses. If you have been logged out automatically, the character string The user has already logged out. is displayed when you execute a job from an operation window, and then the login window is displayed.

You can set the automatic logout time using the Communication-less monitoring time option, which is under Session Information in the Server Setup dialog box. For details about specifying settings in this dialog box, see 5.3.3 Setting Session Information in the Planning and Configuration Guide.

1.2 Window component names and usage

This section describes the names of the window components used to execute asset management jobs, and explains how to use these components.

Asset Console consists of various windows for asset management jobs. The following figure shows the names of the window components.

Figure 1‒3: Names of window components

Simple search condition

To specify a group or location as a search condition or to specify registration and update values, simply select the corresponding group and location on the tree.

Use the tabs to switch between groups and locations.

The displayed group and location depend on the user role. For details about the access permission settings by user role, see 3.1.3 Assigning access permissions according to organizational hierarchy in the Planning and Setup Guide.

Also, if divisions are assigned to the login user, Divisions will be displayed when the Group tab is selected. Note that the assigned division names and division group names will be displayed for Divisions. Selecting a division name and group name from this tree enables you to specify group search conditions and values to be registered.

For details about how to configure settings for Divisions, see 4.1.6 Viewing and editing divisions. For details about selecting a division to use as a search condition or a value to be registered, see 1.6 Job menus that can be used to specify divisions as search conditions and values to be registered.

Display line

You can change the number of lines displayed in a page of search results by specifying the number of lines in the display lines input area and then clicking the Search button. You can specify a number from 1 to 1,000 for the number of lines; this setting is valid only for the specified window. The default number is 200.

To hide the display lines input area and display the same number of lines uniformly on all windows, specify the information in Basic information in the Server Setup dialog box. For details about how to hide the display lines input area, see 5.3.4(4) Show number column in the Planning and Configuration Guide.

Calendar

Use the calendar to specify a date. Click the button to display the calendar.

The following figure shows how to use the calendar to specify a date.

Figure 1‒4: Using the calendar to specify a date

To close the calendar, click outside the calendar window (such as in the background).

Search condition

Displays the conditions for searching for asset information according to the selected job.

You can change the values to be specified in the search conditions according to the operation mode of the asset management system. You can also change the search conditions that can be specified depending on the user role. For details about each update method, see 9.2 Changing managed items (Customize Managed Items) or 9.3 Changing a window for a user role (Customize Job Windows) in the Planning and Configuration Guide.

Job menu

Enables you to select the work you wish to perform.

When you select a job menu in the tree, the corresponding window is displayed in the right-hand frame.

As is the case with simple search conditions, the displayed job menus depend on the user role.

You can also select the job menus to be displayed according to the operation mode of the asset management system. For details about how to view or hide job menus, see 9.4 Changing the executable jobs (Customize Job Menu) in the Planning and Configuration Guide.

Page transition

If the search results span multiple pages, click a link to display another page.

Each time you click a link, a different page is displayed.

>

Displays the next page.

<

Displays the previous page.

>>

Displays the last page.

<<

Displays the first page.

In the input area, you can also specify the page number of the page that you want to display. Clicking the Show button displays the specified page.

Search results list

Displays a list of asset information that satisfies the specified search condition. The search results contain only the asset information that can be processed by the user who is currently logged in.

You can select an item from these search results to perform further processing, such as viewing or editing details.

When an item title displays a down-pointing triangle () or up-pointing triangle (), clicking the title sorts the list in descending or ascending order respectively.

Message display area

Displays a message indicating the progress of processing.

Buttons

The window operation buttons are described next:

CSV button

Downloads as a CSV file the search results list, summary results list, or other list information displayed in the window.

PDF button

Outputs ( in PDF format) the search results list, summary results list, or other list information displayed in a window. For example, in the Device List window, asset number bar codes can be output. To output search results in PDF format, you must link with EUR.

For details about the required setup method for using the PDF button, see 5.3 Setting up the asset management server in the Planning and Configuration Guide.

1.3 Search procedure

The asset management system enables you to total and search for managed asset information to best suit your goals.

This section describes the procedures for specifying search conditions to search for asset information and for executing various processing by using the search results. The following figure shows the search procedure and the window location that corresponds to each step.

Figure 1‒5: Search procedure

From the job menus, select the type of work you wish to execute (such as Device List).

The window for the selected job type is displayed.

Using a simple search condition or by clicking the Browse button, select a desired group or location.

You can easily specify a search condition by selecting a desired group or location from the appropriate tree. Use the tabs to switch between the group and location trees.

To clear a specified condition, click the icon on the top of the tree.

If divisions have been assigned to the login user, selecting the Group tab displays the assigned division names and division group names in the tree. If you wish to specify a division in a condition, select the corresponding division name and division group name from the tree. The Group and Division radio buttons are displayed in the Group field. Note that when you select Division, the Browse button is disabled. Select a desired division name and division group name from the tree to specify the search conditions.

Specify other search conditions, in addition to a group or location.

The possible search conditions depend on the job type. If you specify multiple search conditions, they are treated as being joined by logical AND.

Click the Search button.

A listing of the search results is displayed.

You can output the search results as a CSV file.

1.3.1 Hints on searching for asset information

This subsection provides advice on specifying conditions for searching for asset information.

Searching by Asset No. or Contract No.

If you know the asset number of the asset to be searched for, enter the asset number and select match all the words. You can identify the asset with a single search because a unique asset number is assigned to each asset.

If the asset numbers are classified by category and you know only a part of the asset number, you can specify match part of the words, match beginning of the words, or match end of the words to search for the asset. The same applies to the contract numbers that are used when contract information is searched.

Searching by Device type

For the device type, you can specify Computing, Networking, or Accessories, and then further narrow down the type.

By specifying the type in two stages, you can narrow down the search condition according to purpose, such as searching for devices by type or for a specific device.

Searching by Software name

If you search the asset information for software names managed by Asset Console, you need to be aware that there are two types of software names, as described below. Note that these software names might not match for the same software item.

Software name

This is the name of the software that was registered as the target for license management. Software name in the search condition normally assumes this name.

Installed software name

This is the name of the software installed on devices. If you register management information acquired by JP1/IT Desktop Management 2 - Manager, this is the name of the software collected by JP1/IT Desktop Management 2 - Manager.

Searching by match part of the words

Searches performed by using the match part of the words, match beginning of the words, or match end of the words options in the drop-down list, as well as searches for items under the including label such as user names, are case sensitive.

If you execute a search that returns thousands or tens of thousands of results, JavaScript runtime errors might occur in the browser. Therefore, specify as many search conditions as possible to reduce the number of output search results.

1.4 Registration procedure

The asset management system enables you to register asset information, such as devices, contracts, and software items, from the windows.

This section describes the procedure for registering asset information, such as devices, contracts, and software items. The following figure shows the registration procedure and the location in the window that corresponds to each step.

Figure 1‒6: Registration procedure

From the job menus, select the type of work you wish to execute (such as New Device).

The window for the selected job type is displayed.

In the displayed window, specify each item.

Items identified by a star () are mandatory.

Specify a group or location by selecting it from the simple search conditions. If a division has been assigned to a login user, the group of a job corresponding to a division can also be specified by selecting the division group from the tree.

To specify a user name, enter it from the keyboard or use the Browse button.

To specify an attached file, use the Attach button.

Click the OK button.

The specified information is registered into the asset management database.

1.4.1 How to specify a group

The two methods of specifying a group are to use the Browse button or to select the group from the simple search conditions tree. Note that when you select Division, the Browse button is disabled. Select the division group name from the simple search conditions tree. However, in the dialog box displayed by clicking a link or a button from the operation window, you cannot specify a group by selecting it from the simple search conditions tree.

To use the Browse button to specify a group:

In the group specification field, click the Browse button.

The Browse Groups dialog box is displayed.

From the tree, select the desired group, and then click the OK button.

The Browse Groups dialog box closes, and the selected group is specified.

The following figure shows the Browse Groups dialog box in which a group is selected.

Figure 1‒7: Browse Groups dialog box

1.4.2 How to specify a user name

You can specify a user name by using the Browse button or by directly typing the user name from the keyboard. If the user to be specified is registered in Asset Console, you can use either of these two methods. If the user is not registered, such as in the case of a user who only uses the device, you must directly type the user name from the keyboard.

To specify a user name by using the Browse button:

In the user name specification field, click the Browse button.

The Browse Users dialog box is displayed.

From the tree, select the group to which the user belongs.

A list of users belonging to the selected group is displayed.

Select the desired user name, and then click the OK button.

The Browse Users dialog box closes, and the selected user is specified.

The following figure shows the Browse Users dialog box with a user selected.

Figure 1‒8: Browse Users dialog box

1.4.3 How to specify an asset location

In the dialog box that is displayed by clicking a link or button in a window, use the Browse button to specify a location.

To specify a location:

In the location specification field, click the Browse button.

The Browse Locations dialog box is displayed.

From the tree, select a location, and then click the OK button.

The Browse Locations dialog box closes, and the selected location is specified.

The following figure shows the Browse Locations dialog box with a location selected.

Figure 1‒9: Browse Locations dialog box

1.4.4 How to specify an attached file

Files that are to be managed together with contracts, license certificates, and other contract information can be registered as attached files.

To specify an attached file:

Click the Attach button in the attach file specification area.

The Edit Attached Files dialog box is displayed.

Click the Add button.

The File Registration dialog box is displayed.

Click the Browse button.

A dialog box for selecting a file is displayed.

Select the file to be added, and click the Open button.

The specified file is added to File name when saved and Upload file. You can edit the character string displayed in File name when saved.

Click the OK button.

The specified file is added.

Click the Close button.

The File Registration dialog box closes.

Click the Close button.

The Edit Attached Files dialog box closes.

At this point, the added file is not yet registered in the asset management system. When you click the OK or Update button on a window that has an attached file specification area, the file is registered with the asset management system.

Note that if the added file is opened before the file is registered, it is downloaded with a file name that is different from the one specified in File name when saved.

The following figure shows the Edit Attached Files dialog box with files specified.

Figure 1‒10: Edit Attached Files dialog box

1.5 Differences in window functions by user role

This section presents the differences in the job menus displayed in the window depending on the user role, and describes limitations to the accessible asset information depending on the user role.

1.5.1 Differences in job menus

The functionality available in windows depends on the user role. The two user roles that use window operations are user and administrator.

The following table describes the default job menus for each user role.

Table 1‒1: Differences in job menus by user role

Job category

Job menu

User

Administrator

Item

New Item

Y

Y

Inbox

Y

Y

Outbox

Y

Y

Execution Item Management

N

Y

Device Management

Device Totals

Y

Y

Device List

Y

Y

Unused Device List

Y

Y

New Device

Y

Y

Batch Update

Y

Y

Totals of Stocktaking-Unexecuted Devices

Y

Y

Confirm Stocktaking Device

N

Y

Device Change Log

Y

Y

Contract Management

New Contract

N

Y

Contract List

N

Y

Problems

Problems

Y

Y

Software License

Owned License List

Y

Y

Excess License List

Y

Y

Unauthorized Usage List

Y

Y

Unknown Usage List

Y

Y

New Software

Y

Y

Software List

Y

Y

Transfer License

Y

Y

New Volume License

Y

Y

Volume License List

Y

Y

Totals List & Execution

N

Y

Update History

Y

Y

Software Usage Management

Unauthorized Install List

Y

Y

System Management

Group and User

N

Y

Search Users

Y

Y

Location

N

Y

IP Group

N

Y

Device Catalog

N

Y

Software Name

N

Y

Installed Software

N

Y

Code

N

Y

Individual Information

Y

Y

Import

N

Y

Export

N

Y

Result Import

N

Y

Log

N

Y

ITDM2 management information acquisition

N

Y

System Definition

Role

N

Y

Customize Managed Items

N

Y

Customize Job Windows

N

Y

Customize Job Menu

N

Y

Create User Report

N

Y

Acquire Device Update Record Items

N

Y

Item Definition

N

Y

Official Authority

N

Y

Legend:

Y: Available

N: Not available

You can change the available job menus for each user role. For details, see 9.4 Changing the executable jobs (Customize Job Menu) in the Planning and Configuration Guide.

1.5.2 Differences in accessible asset information

The asset information accessible from windows depends on the user role.

If access is limited by group level, a user can reference only the asset information permitted for his or her group, including all lower groups, assuming the group's managed label is the same as for the user role. For details about setting access control by group level, see 3.1.3 Assigning access permissions according to organizational hierarchy in the Planning and Configuration Guide.

1.6 Job menus that can be used to specify divisions as search conditions and values to be registered

When Division is displayed in the tree of the Group tab of simple search conditions, you can select a division from this tree to specify a group search condition and registration values. However, some job menus do not allow you to specify divisions. Also, even among job menus that do allow you to specify divisions, some permit only a division group name to be specified.

The following table lists the job menus that support this function.

Table 1‒2: Job menus that can be used to specify divisions as search conditions and values to be registered

Job category

Job menu

Whether specifiable

Division name

Division group name#

Device Management

Device Totals

Y

Y

Device List

Y

Y

Unused Device List

Y

Y

New Device

N

Y

Batch Update

Y

Y

Totals of Stocktaking-Unexecuted Devices

Y

Y

Device Change Log

Y

Y

Contract Management

New Contract

N

Y

Contract List

Y

Y

Software License

Owned License List

Y

Y

Excess License List

Y

Y

Unauthorized Usage List

Y

Y

Unknown Usage List

Y

Y

New Software

N

Y

Software List

Y

Y

Transfer License

Y

Y

New Volume License

N

Y

Volume License List

Y

Y

Update History

Y

Y

Software Usage Management

Unauthorized Install List

Y

Y

Legend:

Y: Can be specified.

N: Cannot be specified.

#

For groups assigned to the division.

2 Executing Asset Management Jobs

This chapter describes the details of each job and of the window operations.

2.1 Device Management

This section describes how to execute device-related asset management jobs.

Device Management enables you to use the centrally managed information as a device management ledger, such as for totaling the number of devices held (owned) by each group and for searching for specific devices.

The job menus related to device management are displayed under the Device Management job category.

This section describes the operations available from each menu and shows the windows. Each subsection title contains the selected menu name in parentheses.

2.1.1 Checking the number of owned devices (Device Totals)

By using managed items, you can total the number of owned devices by group or location, as well as for the entire organization. You can check the number of each type of device and the number of devices that are to be replaced for each group or location. For example, Status can be used as the point of (filter for) totals to check the number of devices that are active or in stock for each status. Reg. date can also be used as a point of totals to check the number of installed devices.

To total the number of owned devices, start from the Device Totals window, which is displayed by clicking the Device Totals job menu. The following figure shows the Device Totals window.

Figure 2‒1: Device Totals window

In the Server Setup dialog box, you can set the device statuses that are displayed for the Status search condition. For details about how to configure this setting, see 5.3.4(18) Status to display in device search windows in the Planning and Configuration Guide.

(1) Totaling the number of owned devices by specifying conditions

To total the number of owned devices by group or location, select Group name or Location for the Totals by search condition. You can filter the range to be totaled for the group or location by specifying simple search conditions or by using the Browse button.

To total by device status or by manufacturer, select the items to total via the Point of totals search condition. To change which items to total, select Asset information or Hardware information from the Point of totals search condition, and then select the details from the drop-down list to the right. The default is Device type for Hardware information.

(2) Displaying a breakdown of the totaled results

By clicking a link corresponding to the details specified via Point of totals and displayed for totaled results, a breakdown of totaled results is displayed. From here, you can also display details about an individual device. For details about how to view and edit details about an individual device, see 2.6 Managing device details.

The following figure shows the window that displays a breakdown of the details specified by Point of totals.

Figure 2‒2: Window displaying a breakdown of details specified by Point of totals (Device Totals)

(3) Changing the display widths of the totaled results

You can change the display widths of the items in the totaled results. For details about how to change the display widths, see 9.3.6(3) Setting the display widths for the items in search results in the Planning and Configuration Guide.

2.1.2 Searching for devices (Device List)

By using the Device List job menu, you can search for specific devices among owned devices. For example, you can list devices for a particular purpose, such as to identify devices with an old registration date or devices whose performance is below a specified level. You can also change information about the listed devices.

To search for devices, start from the Device List window, which is displayed by clicking the Device List job menu. The following figure shows the Device List window.

Figure 2‒3: Device List window

In the Server Setup dialog box, you can set the device statuses that are available for the Status search condition. For details about how to configure this setting, see 5.3.4(18) Status to display in device search windows in the Planning and Configuration Guide.

(1) Specifying search conditions for a particular purpose

In Device List, specify the necessary search conditions. The following are examples of specifying conditions for searching for owned devices.

Searching for devices to be replaced

To search for old devices or for devices whose performance is below a specific level, specify an item such as Reg. date, Processor speed, or Memory.

Searching for devices to be scheduled for maintenance

If you know the name of the device, specify Device name to search for it. If not all the device names are registered, also specify Device type for a more thorough search.

Be aware that IP address segments can be specified with two or fewer digits when both specifying an IP address for a search condition and searching for partial matches or beginning-of-word matches. For example, if 33.22.1 is specified for a search, the search is conducted in the range from 33.22.100.xxx to 33.22.199.xxx. Therefore, if you want to search for 33.22.1.xxx, enter a period (.) at the end, as in 33.22.1., or place zeros in front of the number, as in 33.22.001. For example, if you want to search for xxx.22.1.xxx, specify .22.1. or 022.001.

(2) Displaying device details

In the search results list, clicking a link under Asset No. displays the Device Details dialog box, which enables you to view and edit details about that device. For details about how to view and edit details about a device, see 2.6 Managing device details.

2.1.3 Searching for unused devices (Unused Device List)

By using the Unused Device List job menu, you can check for devices that are not being used. This helps you utilize your assets more efficiently because you can assign unused devices when device distribution requests are received from groups.

A device is unused if its information has not been updated for a specified period of time. To search for unused devices, start from the Unused Device List window, which is displayed by clicking the Unused Device List job menu. The following figure shows the Unused Device List window.

Figure 2‒4: Unused Device List window

In the Unused Device List window, the devices that are regarded as being active are searched for in order to identify the devices that have not been used for the period specified in the Last date used search condition.

From Unused Device List, only devices whose operation status is being managed can be displayed. Use the Device Details dialog box to specify whether a device's operation status is to be managed.

If management information is acquired from JP1/IT Desktop Management 2- Manager, a device whose management information has not been updated (at the specified time since the management information was last acquired) is regarded as inactive.

For details about how to handle devices as unused devices, see 2.6.1 Viewing and changing device details (Device tab).

(1) Displaying device details

In the search results list, clicking a link under Asset No. displays the Device Details dialog box, which enables you to view and edit details about that device. For details about how to view and edit details about a device, see 2.6 Managing device details.

(2) Changing the status of unused devices in a batch operation

To change the status of unused devices to Scrap in a batch operation, the management information of the unused devices must be changed as follows:

Specify Group name and Location search conditions as necessary, specify Active for Status, and then click the Search button.

The devices that match the conditions are searched for.

Click the Select All button, and click the Batch Update button.

The Set Changes dialog box is displayed.

Select the Status check box.

From the Status drop-down list, select Scrap.

The Status is set to Scrap.

To cancel, click the Close button.

Click the Update button.

The Set Changes dialog box closes, and the devices for which Status is Active are changed to Scrap.

From the Set Changes dialog box, select the check box of the item to be changed. To delete a registered value, select the check box, and then click the Update button without setting a value. However, the values for Status, Usage management, and Device type cannot be deleted.

The following figure shows the Set Changes dialog box with Status set to Scrap.

Figure 2‒5: Set Changes dialog box

2.1.4 Registering device information (New Device)

By using the New Device job menu, you can register a new device. You can add devices to be managed by registering, for example, accessories for which information cannot be collected from JP1/IT Desktop Management 2 - Manager and devices that are not connected to the network.

To register a new device, start from the New Device window, which is displayed by clicking the New Device job menu. The following figure shows the New Device window.

Figure 2‒6: New Device window

Asset numbers when multiple devices are registered

You can use batch mode to register the same device information for multiple devices by specifying a numeric value in Number. The New Device window enables you to register a maximum of 500 devices at one time.

When more than one device is registered, the automatically assigned number is registered as the asset number, not a specified value.

If you want to specify the asset numbers to be assigned, you must register the devices one at a time, and specify the desired value in Asset No. along with any other required command information.

How to specify the user name

To specify a user name, either use the Browse button or directly enter the name using a keyboard. The latter method enables you to specify a user name that is not registered in Asset Console.

However, a user name cannot be directly entered if the user name is already registered. If that is the case, use the Browse button to find the user with that name.

(1) How to register information using a device catalog

Device information, such as the CPU and memory size, is predetermined for each product. A device catalog is a collection of these information items registered for a product.

By selecting a product from among the device catalogs, because one or more items will already be set for that product, you can eliminate the time required to enter that information.

For details about registering a device catalog and the items that can be specified, see 4.5 Managing device catalog information (Device Catalog).

To register device information using a device catalog:

In the upper-right corner of the window, click the Browse Catalog button.

The Browse Device Catalog dialog box is displayed.

Specify search conditions, as necessary.

Specify one or more of the following: Device type, Device name, Model, and

Developer.

Click the Search button.

A list of catalog entries is displayed. Clicking a column title sorts the list in either ascending order or descending order by that column.

Clicking a link under Device name enables you to view the content of the catalog.

To cancel, click the Close button.

Select the desired catalog items, and then click the OK button.

The Browse Device Catalog dialog box closes, and the information in the catalog information is specified for the corresponding items.

Specify each item that cannot be registered from the catalog, and then click the OK button.

Items identified by a star () are mandatory.

The device information is registered based on the specified information.

You can change the information registered here from the Device Details dialog box that is displayed from the search results of a window such as Device List window.

The following figure shows the Browse Device Catalog dialog box in which device catalogs are searched for.

Figure 2‒7: Browse Device Catalog dialog box

2.1.5 Changing device information (Batch Update)

By using the Batch Update job menu, you can change such device information as Group name, Location, and Status in a batch operation. This is useful when moving your work location or changing the office layout.

To change device management information in a batch operation, start from the Batch Update window, which is displayed by clicking the Batch Update job menu. The following figure shows the Batch Update window.

Figure 2‒8: Batch Update window

Clicking a link under Asset No. enables you to view and edit the details about that device.

(1) Changing the location

To change device management information by, for example, moving the Sales Dept. from A Building to B Building:

For the search conditions, specify Head Office/Sales Dept. in Group name, New York/A Building in Location, and Active in Status, and then click the Search button.

The system searches for devices used by the Sales Dept. in the A Building.

Click the Select All button, and then click the OK button.

The Set Changes dialog box is displayed.

Select the Location check box.

Click the Browse button for Location, and select B Building from the Browse Locations dialog box.

New York/B Building is specified in Location.

To cancel, click the Close button.

Click the Update button.

The Set Changes dialog box closes, and the location of the devices used by the Sales Dept. changes from A Building to B Building.

From the Set Changes dialog box, select the check box of the item to be changed. To delete a registered value, select the check box, and then click the Update button without setting a value. The values for Status, Usage management, and Device type cannot be deleted.

The following figure shows the Set Changes dialog box in which the new location is specified.

Figure 2‒9: Set Changes dialog box

2.1.6 Checking the number of devices that require stocktaking (Totals of Stocktaking-Unexecuted Devices)

By using the Totals of Stocktaking-Unexecuted Devices job menu, you can total the number of devices for which stocktaking has not been completed by group or location. You can check the progress of stocktaking jobs, and perform stocktaking for devices that require stocktaking.

To total the number of devices for which stocktaking has not been performed, start from the Totals for Non-Stocktaking Devices window, which is displayed by clicking the Totals of Stocktaking-Unexecuted Devices job menu. The following figure shows the Totals of Stocktaking-Unexecuted Devices window.

Figure 2‒10: Totals of Stocktaking-Unexecuted Devices window

A list is displayed of devices whose device status category is Active, but for which stocktaking has not been performed since the date entered in Stocktaking start date in the search conditions.

(1) Totaling the devices for which stocktaking has not been executed by group

To total the devices for which stocktaking has not been performed for each group, select Group name as the search condition in Totals by. To narrow down the range of groups to total, use a simple search condition or the Browse button to specify desired groups.

(2) Totaling the devices for which stocktaking has not been executed by location

To total the devices for which stocktaking has not been performed for each location, select Location as the search condition in Totals by. To narrow down the range of locations to total, use a simple search condition or the Browse button to specify desired locations.

(3) Displaying a breakdown of the totaled results

From displayed totaled results, clicking a link under Device type displays a breakdown by device type. From here, you can also display details about individual devices. For details about how to view and edit details about an individual device, see 2.6 Managing device details.

The following figure shows the window that displays a breakdown of totaled results by device type.

Figure 2‒11: Window that displays a breakdown of totaled results by device type (Totals of Stocktaking-Unexecuted Devices)

(4) Downloading the totaled results

You can download the totaled list of devices for which stocktaking has not been performed as a CSV file. To do this, in the Totals of Stocktaking-Unexecuted Devices window or the window that displays the breakdown of totaled results, click the CSV button.

The information that is downloaded as a CSV file includes Group name, Asset No., Device type, Reg. date, User name, Status, Location, Start date of use, and End date of use.

2.1.7 Registering actual stocktaking data (Confirm Stocktaking Device)

You can add to the Asset Management database the information for the devices for which stocktaking has been performed (results of stocktaking). This enables you to exclude those devices for which stocktaking has not been performed.

By default, only the administrator can register actual stocktaking data.

To register actual stocktaking data, start from the Confirm Stocktaking Device window, which is displayed by clicking the Confirm Stocktaking Device job menu. The following figure shows the Confirm Stocktaking Device window.

Figure 2‒12: Confirm Stocktaking Device window

For Stocktaking data CSV file, specify the name of the CSV file that contains the actual stocktaking data.

You should check that the specified file is a CSV file. If a large file is specified and an error occurs, it might take a considerable amount of time before the error is reported.

Format of the CSV stocktaking data file

The format of the CSV file to be registered to the asset management database as actual stocktaking data is shown below.

Table 2‒1: Format for registering stocktaking data

Column

Item name

Description

Omissible

1

Asset No.

Specifies the asset number of the asset to be registered as a stocktaking-completed asset.

M

2

Stocktaking date

Specifies the stocktaking date according to the following format:

YYYY/MM/DD

O#

Legend:

M: Mandatory

O: Optional

#

If the stocktaking date is omitted, the date the CSV file is registered is used for the stocktaking date.

Note

If you use Microsoft Excel to directly open and edit a CSV file to be registered into Asset Console, any leading zeros (0) are automatically deleted from codes, IDs, and other numbers that start with one or more zeros (0). As such, the values might be updated with values that are different from the original values. When using Microsoft Excel, use the Import Text File function to set the data format for columns to Text, and then read and edit the file.

2.1.8 Managing the device change log (Device Change Log)

By using the Device Change Log job menu, you can manage change log information, such as for a computing device's CPU, memory size, and disk space. You can detect increases or changes in memory and hard disk drives by browsing for changes in the memory size and disk space. You can also use this job to manage the change logs of IP addresses and MAC addresses.

Device change logs are acquired when you register management information from JP1/IT Desktop Management 2 - Manager.

To manage device change logs, start from the Device Change Log window, which is displayed by clicking the Device Change Log job menu. The following figure shows the Device Change Log window.

Figure 2‒13: Device Change Log window

If you click an Asset No. link in the search results list, the Device Details dialog box is displayed, allowing you to view the details of the corresponding device.

Providing email notification for device change logs

When any device change log data is acquired, the asset administrator can be notified via email of the number of devices for which the change occurred. For details about how to provide email notification regarding the number of devices for which a change has occurred, see 5.9.8 Notification of device information change in the Planning and Configuration Guide.

(1) Collecting the change logs for a specified period

In the Device Change Log window, for the search conditions, specify the period for which to acquire device change logs. By performing this type of search, you can obtain the change logs regarding the CPU, memory, and disk capacity devices for the specified period.

If you want to know when changes were made to a device's CPU, memory, or disk space, or if you want to see change logs related to the computing device type of each device, select the managed group, specify the start date and end date for Update date for the period over which you want to collect the logs, and then perform a search.

If the start date is omitted and only the end date is specified, logs are collected from the earliest date that JP1/IT Desktop Management 2 - Manager's management information was collected, until the end date.

If the end date is omitted and only the start date is specified, the logs are collected from the specified start date until the most recent log date.

(2) Collecting change logs for network addresses

To discover if an IP address or a MAC address has changed, specify Network address as a search condition.

Before you can acquire change logs for network addresses (IP or MAC addresses), you must first use the Acquire Device Update Record Items job menu to set IP addresses and MAC addresses as items for which to acquire change logs. For details about setting items to collect as change logs, see 9.6 Selecting the items to be acquired as device change logs (Acquire Device Update Record Items) in the Planning and Configuration Guide.

For Network address, IP addresses and MAC addresses are displayed in the form IP-address - MAC-address. If change logs are set to be acquired for only one of these types of addresses, however, only change logs for addresses of that type are displayed.

Note

The MAC address value is used as the key for acquiring change logs for network addresses. For this reason, if MAC addresses are not set to be acquired as change logs, a change log might be acquired even if the IP address has not changed.

2.2 Contract Management

This section describes how to execute asset management jobs related to maintenance, lease, and rental contracts.

Contract Management involves the registration of new contract information and the editing of existing contract information.

The jobs related to contract management are displayed under the Contract Management job category. This section describes the operations available from each menu and shows the windows. Each subsection title shows the selected menu name in parentheses.

2.2.1 Registering contract information (New Contract)

By using the New Contract job menu, you can register various types of contract information for devices and software assets.

When a new contract is registered, the corresponding device or software information is not registered. After the contract is registered, use the Contract List job menu to add the subject devices or software.

By default, only the administrator can register new contracts.

To register new contract information, start from the New Contract window, which is displayed by clicking the New Contract job menu. The following figure shows the New Contract window.

Figure 2‒14: New Contract window

(1) Using existing data to register new information

You can use existing data to specify information about a company with which a maintenance or lease contract is to be signed. To use existing data, use the Company Catalog.

The Contract Catalog dialog box can be used to specify the fields Contracted company, Contact post address, Contact phone/e-mail, Contact person, and User properties. For details about how to specify user properties, see 9.2.3 Adding managed items in the Planning and Configuration Guide.

To specify information about a contracted company using existing information:

Click the Browse button for Contracted company.

The Company Catalog dialog box is displayed.

The Company Catalog dialog box displays a maximum of 20 contracted companies that have been registered most recently.

To cancel, click the Close button.

Select the applicable contracted company and then click the OK button.

The Contract Catalog dialog box closes and the values for Contracted company, Contact post address, Contact phone/e-mail, and Contact person are set. If user properties have been added as managed items, the user properties are also set.

Specify other information, and then click the OK button.

Items identified by a star () are mandatory.

Contract data can also be registered as attached data. For details about how to specify attached files, see 1.4.4 How to specify an attached file.

The contract information is registered based on the specified values.

The following figure shows the Company Catalog dialog box, which is displayed by clicking the Browse button.

Figure 2‒15: Company Catalog dialog box

To delete registered information, select the corresponding contracted company, and then click the Delete button.

2.2.2 Changing contract information (Contract List)

By using the Contract List job menu, you can search for contracts that are about to expire and change various contract information that has been registered. You can also use this job to add device and software information to newly registered contract information.

By default, only the administrator can change contract information.

To change contract information, start from the Contract List window, which is displayed by clicking the Contract List job menu. The following figure shows the Contract List window.

Figure 2‒16: Contract List window

(1) Searching for contracts that are about to expire

To search for contracts that are about to expire, specify Contract end date as the search condition.

In addition to using window operations to search for contracts that are about to expire, you can use a Notification of invalid contract information task registered in Windows Task Scheduler to have emails sent to the administrator. For details about using a task to send email notification, see 5.9 Setting the tasks that are registered in Task Scheduler in the Planning and Configuration Guide.

(2) Browsing and changing contract information

Clicking a link under Contract No. displays the Contract Details dialog box below and enables you to change the contract's information items.

Figure 2‒17: Contract Details dialog box

You can update contract information by editing the information, and then clicking the Update button. To cancel, click the Close button.

If the system is set up to acquire contract history, clicking the Update button displays a dialog box that lets you choose whether the contract information is to be registered as contract history. Choose Yes to register the updated information and to register the information as contract history. Choose No to only register the updated information, but not register the information as contract history.

To acquire contract history, open the Server Setup dialog box, and select Acquire for Acquisition of contract history.

(3) Adding devices subject to a contract

To add devices to a contract:

Search for the contract to which devices are to be added.

You cannot add devices to a contract that is in the expire or erase status.

In the search results list, click the applicable Contract No. link.

The Contract Details dialog box is displayed.

From the Device tab, click the Add button.

The Search Device Details dialog box is displayed.

Specify conditions as necessary, and then click the Search button.

The system searches for the devices that are not under any other contracts for the devices that satisfy the specified conditions.

To cancel, click the Close button.

In the search results, select a desired device, and then click the OK button.

The selected device is added as a device that is subject to the contract.

The following figure shows the procedure for displaying the Search Device Details dialog box from the Device tab and then adding a target device.

Figure 2‒18: Procedure for adding a target device

(4) Changing the devices subject to a contract

To change (delete or restore) devices subject to a contract:

Search for the contract for which devices are to be changed.

You cannot change devices for a contract that is in the expire or erase status.

In the search results list, click the Contract No. link.

The Contract Details dialog box is displayed.

Click the Device tab.

The devices subject to the contract are listed.

To cancel, click the Close button instead of clicking the Delete or Restore button.

Deleting devices

Select the check box of each device to be deleted, and click the Delete button.

Restoring devices to a lease contract

Select the check box of each device to be restored, and click the Restore button.

Click the Close button.

The Contract Details dialog box closes, and the devices subject to the contract are changed.

(5) Adding software subject to a contract

To add or change the software subject to a contract:

Search for the contract to which software is to be added.

You cannot add software to a contract that is in the expire or erase status.

In the search results list, click the appropriate Contract No. link.

The Contract Details dialog box is displayed.

From the Software tab, click the Add button.

The Search Software dialog box is displayed.

Specify conditions as necessary, and then click the Search button.

The system searches for software that satisfies the specified conditions.

To cancel, click the Close button.

In the search results, select the desired software, and then click the OK button.

The selected software is added as software that is subject to the contract.

The following figure shows the flow for displaying the Search Software dialog box from the Software tab and then adding software.

Figure 2‒19: Procedure for adding software

(6) Changing software subject to a contract

To change (delete or restore) software subject to a contract:

Search for the contract for which software is to be changed.

You cannot change software for a contract that is in the expire or erase status.

In the search results list, click the Contract No. link.

The Contract Details dialog box is displayed.

Click the Software tab.

The software subject to the contract is listed.

To cancel, click the Close button instead of clicking the Delete or Restore button.

Deleting software

Select the check box for each software item to be deleted, and click the Delete button.

Restoring software

Select the check box of the software to be restored, and click the Restore button.

Click the Close button.

The Contract Details dialog box closes, and the software subject to the contract is changed.

(7) Viewing the contract update history

You can view the history of updated contract contents as well as previous contract contents. To view the contract history, open the Server Setup dialog box, and select Acquire for Acquisition of contract history. The Contract Details dialog box displays the History Information button. Click this button to view the contract history.

To view contract history:

Click the History Information button of the Contract Details dialog box.

The Contract History dialog box is displayed.

Click the link of the Update date/time for which you wish to view details.

The Contract History Details dialog box is displayed.

You can check the contract contents, which include the attached file, and output the contents to a CSV file.

The following figure shows the procedure for displaying the Contract History dialog box and Contract History Details dialog box from the Contract Details dialog box and checking contract history details.

Figure 2‒20: Flow for checking contract history details

Clicking a link under Asset No. displays the corresponding Device Details dialog box (or Software Details dialog box). However, if the relevant device or software has already been deleted, only the asset number is displayed.

When you output contract contents to a CSV file, the contents of attached files are not output.

2.3 Problems

This section explains how to execute asset management jobs related to problems.

Problems enables you to manage problems in the asset management system. If JP1/ IM is linked to, you can share JP1 events and SNMP trap information managed by JP1/ IM.

For details about linking to JP1/IM, see 6.1 Settings to link to JP1/IM in the Planning and Configuration Guide.

The problem management jobs are displayed under the Problems job category.

This section describes the operations available from this job menu and shows the windows. Each subsection title shows the selected menu name in parentheses.

2.3.1 Managing system problems (Problems)

By using the Problems job menu, you can manage problems in the asset management system by viewing the JP1 events, the problems registered from SNMP traps converted to JP1 events, and the error information registered by Asset Console.

You can view information about problems in the Problems window, which is displayed by clicking the Problems job menu. The following figure shows the Problems window.

Figure 2‒21: Problems window

The window displays a list of JP1 events, problems registered from SNMP traps converted to JP1 events, and registered error information. Clicking a link under Reg. date displays the corresponding details.

Note

The Host where problem occurred value for an SNMP trap shows the IP address (or host name) of the server on which the JP1/Base that collected the SNMP trap is operating.

(1) Specifying search conditions for a particular purpose

This subsection describes the specification of conditions for searching for problems in the asset management system.

Searching for serious errors

To check whether there are any serious problems, specify Importance as the search condition for a search for problem information.

Referencing the previous error handling procedures

To reference previous error handling procedures, specify information, such as the nature of the error or the corrective action, as the search condition. Error handling might be facilitated by referencing the procedures used in the past to handle similar errors.

(2) Registering error information

To register error information:

Click the Add button.

The Add Problem dialog box is displayed.

Specify an overview of the problem, and then click the OK button.

Items identified by a star () are mandatory.

By default, only User Registered can be selected in Problem type. Make additions or changes, as necessary. For details about how to add or change the items in Problem type, see 4.8 Adding and changing types and statuses (Code).

Click the Close button.

The Add Problem dialog box closes, and the specified information is registered.

The following figure shows the Add Problem dialog box in which the information to be registered is specified.

Figure 2‒22: Add Problem dialog box

(3) Changing error information

To change registered error information:

In the search results list, click the Reg. date link for the information you wish to change.

The Problem Details dialog box is displayed.

Click the Edit button.

The Edit Problem dialog box is displayed.

Change the information, and then click the Update button.

Items identified by a star () are mandatory.

The Edit Problem dialog box closes, and the specified information is applied.

The following figure shows the Edit Problem dialog box.

Figure 2‒23: Edit Problem dialog box

(4) Reporting the completion of an action to JP1/IM

When a problem is resolved in the asset management system, you can report this event to JP1/IM. The status of the reported JP1 event is updated to Complete by JP1/IM. For details about the settings needed to report completion, see 6.1.1(2) Setting error completion notification in the Planning and Configuration Guide.

To report completion of an action to JP1/IM:

In the search results list, click the Reg. date link for the JP1 event or SNMP trap that has been handled.

The Problem Details dialog box is displayed.

Click the Edit button.

The Edit Problem dialog box is displayed.

Specify an overview of the solution, and then click the Complete button.

The Complete button is displayed only for JP1 events and SNMP traps that have been acquired from JP1/IM.

Items identified by a star () are mandatory.

Completion of the action is reported to JP1/IM.

Click the Close button.

The Edit Problem dialog box closes.

(5) Deleting problem information

To delete problem information from the list of search results, select the check box of the problem information that you wish to delete, and then click the Delete button.

2.4 Software License

This section explains how to execute asset management jobs related to software licenses.

The following jobs are executed for license management:

Checking the license usage status from the totaled results to determine if there are exceeded licenses or invalid licenses being used.

Software asset information maintenance, such as registering information on purchased software and changing group licenses.

Registering information on volume licenses and managing points-based licenses.

The total number of licenses can be obtained by executing the Totals List & Execution job menu or by periodically executing a Notice of license excess task or a Totals number of licenses task registered in Windows Task Scheduler. If the totals are based on management information collected from JP1/IT Desktop Management 2 - Manager, select the Software information check box in Acquisition target in the ITDM2 management information acquisition job menu.

The jobs related to license management are displayed under the Software License job category. This section describes the operations available from each menu and shows the windows. Each subsection title shows the selected menu name in parentheses.

2.4.1 Checking the license usage status (Owned License List)

By using the Owned License List job menu, you can total the number of software licenses held (owned licenses), the number of software licenses being used, and the number of available software licenses. You also use this job to check the license usage status. If licenses are applied to downgrade software, their numbers are also totaled.

To total the usage status of licenses, start from the Owned License List window, which is displayed by clicking the Owned License List job menu. The following figure shows the Owned License List window.

Figure 2‒24: Owned License List window

From the Owned License List window, this job totals the software assets that are in the active status and within their valid usage period.

If nothing is displayed in the Date of summary search condition

Owned License List totals the license usage status on the basis of existing totaled results. If nothing is displayed in the Date of summary search condition, you must first perform totaling from the Totals List & Execution window. For details about performing totaling, see 2.4.10(1) Performing totaling.

How to interpret the totaled results

A hyphen (-) in the License category column identifies software whose license information has not been registered or whose license type is Other.

A hyphen (-) in the Owned and Available columns identifies an unlimited license owned by the local group.

This also applies to freeware that is owned by the local group.

If a single software asset name corresponds to multiple installed software names, its usage count is 1.

For example, installed software names AA and AB both correspond to software named A. If software AA and AB are both installed on a computer, the usage count for software A is 1.

The number of license keys assigned is displayed under Assigned. However, Assigned is set to be hidden by default. To show Assigned, you must edit the search results list of Owned License List in the Customize Job Windows job menu. For details about configuring items for display in the search results list, see 9.3.6 Setting the items to be displayed in search results in the Planning and Configuration Guide.

(1) Displaying a breakdown by group

In the Owned License List window, clicking a link under Software name in the totaled results displays the total numbers of owned, assigned, used, and available licenses by group, including subgroups. The following figure shows the window that displays a breakdown by group.

Figure 2‒25: Window displaying a breakdown by group (Owned License List)

For software whose license information has not been registered or whose license category is Other, the numbers of owned and used licenses are totaled. The value displayed under Used indicates the number of software assets installed on the computers in the group that own the licenses.

Assigned displays the number of assigned devices when the license category is Install license and the number of assigned users when the license category is User license.

Parentheses enclose the number of licenses assigned to other groups.

In Used and Total used, parentheses enclose the number of downgrade software assets that are installed.

(2) Displaying a list of devices on which software is installed

In the window that displays a breakdown by group, clicking a link under Group name displays a list of that group's devices on which the corresponding software is installed. The following figure shows the window that displays the devices on which corresponding software is installed.

Figure 2‒26: Window displaying the devices on which software is installed (Owned License List)

This window displays the information that was in effect when the licenses were totaled. Therefore, the information displayed in the selected list might not match the information displayed in the Device Details dialog box or the applicable device might have been deleted.

2.4.2 Checking for exceeded licenses (Excess License List)

By using the Excess License List job menu, you can check for software whose number of installed copies has exceeded a preset threshold.

To search for software whose number of installed copies exceeds a specified threshold, start from the Excess License List window, which is displayed by clicking the Excess License List job menu. The following figure shows the Excess License List window.

Figure 2‒27: Excess License List window

In the Excess License List window, the job searches for software assets that are regarded as being active and within their valid usage period.

A hyphen (-) in the License category column indicates software whose license information has not been registered or whose license type is Other.

If nothing is displayed for the Date of summary search condition

Excess License List searches for software on the basis of existing totaled results. If no date of summary is displayed in the Date of summary search condition, you must first perform totaling from the Totals List & Execution window. For details about performing totaling, see 2.4.10(1) Performing totaling.

Sending email notification of exceeded licenses

If you are using the Notice of license excess task registered in Windows Task Scheduler for totaling license usage statuses, you can send email notification of software that remains installed beyond its period of validity. For details about the settings for the task that monitors for exceeded licenses, see 5.9 Setting the tasks that are registered in Task Scheduler in the Planning and Configuration Guide.

(1) Displaying a breakdown by group

In the Excess License List window, clicking a link under Software name in the totaled results displays the numbers of owned, assigned, used, and available licenses by group for that license category as well as cumulative totals that include subgroups. The following figure shows the window that displays a breakdown for a group.

Figure 2‒28: Window displaying a breakdown by group (Excess License List)

Assigned displays the number of devices assigned when the license category is Install license and the number of users assigned when the license category is User license.

Parentheses enclose the number of licenses assigned to other groups.

In Used and Total used, parentheses enclose the number of downgrade software assets that are installed.

(2) Displaying a list of devices on which software is installed

In the Excess License List window or the window displaying a breakdown by group, clicking a link under Group name displays a list of the devices on which the corresponding software is installed. The following figure shows the window that displays the devices on which corresponding software is installed.

Figure 2‒29: Window displaying the devices on which software is installed (Excess License List)

If a device has been assigned a license, the icon is displayed in the Asset No. column. Similarly, the icon is displayed if a license has been assigned to the user of a device.

This window displays the information that was in effect when the licenses were totaled. Therefore, the information displayed in the selected list might not match the information displayed in the Device Details dialog box or the applicable device might have been deleted.

(3) Assigning licenses to devices or users

Assign licenses from the available licenses to the devices or users retrieved as exceeded licenses.

To assign licenses from the Excess License List - by Used dialog box:

From the Excess License List - by Used dialog box, select the check boxes of the devices to which a license is to be assigned (or the devices being used by users to whom a license is to be assigned).

Do not select devices to which a license is already assigned (or devices being used by a user to whom a license is assigned).

Click the Assign button.

The Unassigned License List dialog box is displayed.

If necessary, specify search conditions, and click the Search button.

Software assets that match the search conditions and have available licenses are displayed. Only software assets whose status is active become search targets.

Select the check box of the software to be assigned, and click the OK button.

The Assigned Target List dialog box is displayed.

Check the devices and software to be assigned, and click the Execute button.

The assignment results are displayed in the Assigned Target List dialog box.

For a user license, the number of assigned licenses becomes 1 if the selected devices contain devices being used by the same users.

If key information has not been registered to the software to be assigned, the software is assigned with Product ID, License key, and Serial No. still blank.

Click the Close button.

The Assigned Target List dialog box and the Unassigned License List dialog box close.

The following figure shows the flow of displaying the Assigned Target List dialog box from the Unassigned License List dialog box and assigning licenses.

Figure 2‒30: Flow of assigning licenses to devices with exceeded licenses (or users who use those devices)

(4) Canceling a license assignment

To cancel a license assignment:

At the Excess License List - by Used dialog box, select the check boxes of the devices for which the license is to be canceled (or the devices being used by users for whom the license is to be canceled).

Click the Cancel button.

When the confirmation dialog box is displayed, click the OK button. The licenses assigned to the selected devices (or users) are canceled.

2.4.3 Checking for expired licenses (Unauthorized Usage List)

By using the Unauthorized Usage List job menu, you can check for software whose license has expired and for software that is managed as an asset (software name is registered) but for which no license is held.

To check for unauthorized licenses, start from the Unauthorized Usage List window, which is displayed by clicking the Unauthorized Usage List job menu. The following figure shows the Unauthorized Usage List window.

Figure 2‒31: Unauthorized Usage List window

If nothing is displayed in the Date of summary search condition

Unauthorized Usage List searches for software on the basis of existing totaled results. If no date of summary is displayed in the Date of summary search condition, you must first perform totaling from the Totals List & Execution window. For details about performing totaling, see 2.4.10(1) Performing totaling.

When downgrade software is assigned

In the case of a software asset whose name is registered, but no license is owned, if a license is assigned as downgrade software, it is not counted as an unauthorized license.

(1) Displaying a breakdown by group

In the Unauthorized Usage List window, clicking a link under Software name in the totaled results displays the usage count for each group. The following figure shows the window that displays the breakdown by group.

Figure 2‒32: Window displaying a breakdown by group (Unauthorized Usage List)

(2) Displaying a list of devices on which software is installed

In the window displaying a breakdown by group, clicking a link under Group name displays a list of the devices on which the corresponding software is installed. The following figure shows the window that displays the devices on which corresponding software is installed.

Figure 2‒33: Window displaying the devices on which software is installed (Unauthorized Usage List)

This window displays the information that was in effect when the licenses were totaled. Therefore, the information displayed in the selected list might not match the information displayed in the Device Details dialog box, or the applicable device might have been deleted.

2.4.4 Checking the usage status of unregistered software (Unknown Usage List)

By using the Unknown Usage List job menu, you can check the usage status of software items that are not being managed as assets (software items whose software names have not been registered).

You can total the number of software assets that are being used and whose names have not been registered, such as freeware that does not require license management.

To check the usage status of unregistered software, start from the Unknown Usage List window, which is displayed by clicking the Unknown Usage List job menu. The following figure shows the Unknown Usage List window.

Figure 2‒34: Unknown Usage List window

Unknown Usage List searches for software on the basis of existing totaled results. If no date of summary is displayed in the Date of summary search condition, you must first perform totaling from the Totals List & Execution window. For details about performing totaling, see 2.4.10(1) Performing totaling.

Installed software name displays the file name, size, and date, if registered, as well as the name of the installed software and its version.

(1) Displaying a breakdown by group

In the Unknown Usage List window, clicking a link under Installed software name in the totaled results displays the usage count by group. The following figure shows the window that displays a breakdown by group.

Figure 2‒35: Window that displays a breakdown by group (Unused License List)

(2) Displaying a list of devices on which software is installed

In the window that displays a breakdown by group, clicking a link under Group name displays a list of that group's devices on which the corresponding software is installed. The following figure shows the window that displays the devices on which corresponding software is installed.

Figure 2‒36: Window displaying the devices on which software is installed (Unknown Usage List)

This window displays the information that was in effect when the licenses were totaled. Therefore, the information displayed in the selected list might not match the information displayed in the Device Details dialog box or the applicable device might have been deleted.

2.4.5 Adding a license (New Software)

By using the New Software job menu, you can register a newly purchased or additionally purchased license.

To register a license, start from the New Software window, which is displayed by clicking the New Software job menu. The following figure shows the New Software window.

Figure 2‒37: New Software window

To register a license, specify a value for each item, and then click the OK button. Items identified by a star () are mandatory.

To specify Software name, Software type, and Developer, use the Software dialog box that is displayed by clicking the Browse button for Software name.

If Number of licenses shows Freeware as the Software type, do not specify anything.

Licenses and other data can be registered as attached files. For details about specifying attached files, see 1.4.4 How to specify an attached file.

To specify License name, License type, Licensing method, Upgrade assurance, Downgrade, License category, Description, and Notes, use the Licenses dialog box that is displayed by clicking the Browse button for License name.

In Use period, specify the expiration date of a trial version or the termination date of a lease contract.

(1) How to specify Software name

To specify Software name when registering a new license by, for example, registering a new software name and assigning an installed software name at the same time:

In the New Software window, click the Browse button for Software name.

The Software dialog box is displayed.

Specify the name of the software asset to be registered for the search condition, and then click the Search button.

If the applicable software name is found, select the Software name radio button, and then click the OK button.

The Installed software name field displays the installed software name that is assigned to a software name. If multiple installed software names are assigned, click the link to display a pop-up window that lets you view the installed software names that are assigned.

If the name of the software asset to be registered is not included in the search results, click the Add button.

The Add Software dialog box is displayed.

Specify each item, and then click the OK button.

Items identified by a star () are mandatory.

The software name is registered, and the Browse Software dialog box is displayed again.

Click the link of the registered software name.

The Software Name Details dialog box is displayed.

Click the Add button in the Assign tab.

The Add Installed Software dialog box is displayed.

Search for the installed software name that you want to assign.

Search for the installed software names that have not been assigned to other software names.

To cancel, click the Close button.

From the search results, select the installed software name to be assigned, and click the OK button.

The Add Installed Software dialog box closes, and the selected installed software name is added to the assigned installed software names.

Click the Close button.

The Software Name Details dialog box closes, and the Browse Software dialog box is displayed again.

Specify the registered software name, and click the OK button.

The Browse Software dialog box closes, and the New Software window is displayed again. The registered information is specified for Software name, Software type, and Developer.

The following figure shows the procedure for specifying Software name by registering a software name in the Add Software dialog box.

Figure 2‒38: Procedure for specifying a software name

(2) How to specify a license name

To specify License name when new license information is registered:

In the New Software window, click the Browse button for License name.

The License dialog box is displayed.

If the License dialog box contains the applicable license information, select the radio button for that License name, and then click the OK button.

Click the Add button.

The Add License dialog box is displayed.

Specify each item, and then click the OK button.

When specifying each item, note the following:

Items identified by a star () are mandatory.

Licenses are totaled by the value specified in License category. To manage license information, register the License type and Licensing method as supplementary information.

To set Downgrade to Enable, you must register the downgrade software name for the software name of the license to be registered. For details about how to register a downgrade software name, see 4.6.4 Changing a software name and attributes.

The license information is registered, and the License dialog box is displayed again.

Select the radio button for the registered license, and then click the OK button.

The New Software window is displayed again.

The registered information is specified in License name, License type, Licensing method, Upgrade assurance, Downgrade, License category, Description, and Notes.

The following figure shows the procedure for specifying License name by registering license information in the Add License dialog box.

Figure 2‒39: Procedure for specifying a license name

To clear specified license information

To clear license information that has been specified, click the Browse button again, and in the displayed License dialog box, click the Clear Settings button.

To change registered license information

To change registered license information, use the License tab of the Software Name Details dialog box. For details about changing license information, see 4.6.8 Changing license information.

(3) Notes on upgrading

To register an upgrade version of existing software that has already been registered in the asset management database, you must take into account the correspondence between the software name to be registered and the installed software name.

For example, in the case of a free upgrade, purchase information is not retained even when the version changes. After you install the upgraded license, you must decide whether the new or the old software name is to be used to manage its license. If you use the new software name after upgrading, be sure to change the old software name to the new software name in the Software Name Details dialog box, and then add the new installed software name to that name.

2.4.6 Searching for software (Software List)

By using the Software List job menu, you can search for the owned software assets for a specified software asset. For example, you can search for software assets for reasons such as to determine whether a software asset to be used has been registered or to determine the managerial group for software A.

This job can also be used to assign a retrieved software license to devices and users.

To search for a software asset and assign licenses for it, start from the Software List window, which is displayed by clicking the Software List job menu. The following figure shows the Software List window.

Figure 2‒40: Software List window

The Software List window displays the search results for each group that owns the license.

(1) Changing software information

To change software information, click the link of the Asset No. in the search results list and display the Software Details dialog box.

The Asset tab displays information about the software name and licenses.

Figure 2‒41: Software Details dialog box (Asset tab)

You can change the information for a software asset by editing the various items for the software, and then clicking the Update button. When editing the information, items identified with a star () are mandatory. To cancel, click the Close button.

This dialog box does not allow you to change License name for a software asset that has been assigned a license. In addition, you cannot change License name for a transferred software asset.

You can specify all license information in a batch operation by using the Browse button for License name. To assign licenses, you must register the license information in advance. For details about registering licenses, see 2.4.5(2) How to specify a license name.

Changing the number of owned instances of software by changing the software type to Freeware

If you change the software type to Freeware after it has been registered as Commercial or Shareware, the license is not automatically changed to an unlimited license. Therefore, after you delete (from the number of owned and registered software items) software whose software type was changed to Freeware, select the Unlimited license check box in order to change the license to an unlimited license.

(2) Assigning licenses

To accurately manage the installation destination of each owned license, correspondence is established between a device and the information used to identify the license (key information), such as the product ID and serial number. This task is not necessary if you do not manage the license assignment targets.

Licenses are allocated from the Key tab of the Software Details dialog box.

Figure 2‒42: Software Details dialog box (Key tab)

License category, Number of licenses, and Number assigned display the license information set in the Asset tab. A license key is assigned according to this information.

The list also displays the registered key information. The items for which Asset No. or User ID is displayed have already been assigned. Clicking a link under Asset No. displays the Device Details dialog box that enables you to view the details about the assigned device.

Because license assignment can be registered according to the license category, you must have already registered the License category in the Asset tab of the Software Details dialog box.

(a) Adding a key information

To add a license key for the purpose of assigning licenses:

In the Key tab of the Software Details dialog box, click the Add button.

The Add License Key dialog box is displayed.

Specify each key information item.

In Number of licenses, specify the number of licenses for which key information is to be created at the same time.

Click the OK button.

The Add License Key dialog box closes, and the Software Details dialog box displays the registered key information.

The following figure shows the Add License Key dialog box for specifying registration information.

Figure 2‒43: Add License Key dialog box

(b) Assigning a target

To assign an added license key to a license target:

Select the check box of the added license key in the Key tab of the Software Details dialog box.

To assign one at a time, click the Assign button.

The Target Specification dialog box is displayed.

To cancel, click the Cancel button.

Figure 2‒44: Target Specification dialog box

Specify Asset No. or User ID, and then click the OK button. The Target Specification dialog box closes and the license key is assigned.

To assign multiple devices in a batch operation, click the Auto button.

The Search Assignments dialog box is displayed.

Specify the desired search conditions, and then click the Search button.

The applicable devices are searched for.

Select the check box for the device to which the license is to be assigned, and then click the OK button.

The Search Assignments dialog box closes, and the key information is assigned to the selected device or user.

The following figure shows the Search Assignments dialog box after searching for the target device.

Figure 2‒45: Search Assignments dialog box

You cannot change or delete license information after it has been assigned to a usage target. To change or delete such license information, you must cancel the entire assignment of the license.

(3) Changing a license assignment

The following paragraphs describe how to change the license key and assignment target that were registered when a license was assigned.

(a) Changing the key information

To change the registered key information, in the Software Details dialog box, in the Key tab, click the Product ID link of the key information to be changed.

In the displayed License Key Details dialog box, change applicable items and then click the Update button.

(b) Changing the target

To change a license assignment:

In the Software Details dialog box, in the Key tab, select the check box for the item to be changed, and then click the Cancel button.

In order to change an assignment, you must first cancel the existing assignment.

Select the check box for the item to be changed, and then click the Assign button.

The target specification dialog box is displayed.

To cancel, click the Cancel button.

Specify the target asset number or user ID, and then click the OK button.

The target specification dialog box closes, and the assignment target is changed.

(4) Deleting software information

To delete software information, in the search results list, select the check box for the software asset to be deleted, and then click the Delete button.

(5) Downloading search results

You can download the search results list as a CSV file. To do this, select the check box for the desired software, and then click the CSV button. The search results are downloaded as a CSV file.

The information that is downloaded includes Asset No., Software name, Software type, Number of licenses, Group name, Reg. date, Start date of use, End date of use, Status, License name, License type, Licensing method, and License category.

2.4.7 Changing the managerial group of a license (Transfer License)

By using the Transfer License job menu, you can change the managerial group of a license.

To change the managerial group of a license, start from the Transfer License window, which is displayed by clicking the Transfer License job menu. The following figure shows the Transfer License window.

Figure 2‒46: Transfer License window

(1) Transferring a software asset together with its license key

To change the managerial group of a license:

Search for the software asset whose managerial group is to be changed.

In the search results list, select the check box for the software asset whose managerial group is to be changed.

In Number of objects, specify the number of licenses to be changed.

Click the Transfer button.

The Set Destination dialog box is displayed.

To cancel, click the Close button.

In the Destination Group tab, specify the target group.

In the Transfer Key tab, select the check box for the key information to be transferred.

If you do not manage license assignment, skip this step.

In the Destination Group tab, click the OK button.

The Set Destination dialog box closes, and the specified number of licenses are transferred.

The purchase price and points are managed for each software asset (they are not divided or consolidated depending on the number of licenses). Therefore, the target group inherits the purchase price and points of the software asset as is.

Figure 2‒47: Procedure for transferring a software asset together with its license key

(2) Transferring freeware and unlimited license software

When you transfer freeware and unlimited license software, you specify whether the transfer source information is to be deleted from the Set Destination dialog box.

To delete, select the Delete freeware or unlimited license check box, and then click the OK button.

When you transfer with this setting, the number of licenses in the software asset information of the transfer source becomes 0. If the software asset information of the transfer source is not needed, delete it from the Software List window.

If software already exists in the transfer destination group with the same asset number, then if either the transfer source or the transfer destination is an unlimited license, the license is unlimited after the transfer.

2.4.8 Registering volume contract information (New Volume License)

By using the New Volume License job menu, you can register contract information for a volume license. By registering the volume license information, you can manage points-based licenses.

Registration of a volume license does not accompany registration of information about the software subject to the contract. After the contract is signed, you must add the applicable software using the Volume License List job menu.

To register volume license information, start from the New Volume License window, which is displayed by clicking the New Volume License job menu. The following figure shows the New Volume License window.

Figure 2‒48: New Volume License window

Specify each item, and then click the OK button. Make sure that Contract No. is specified.

2.4.9 Changing volume contract information (Volume License List)

By using the Volume License List job menu, you can check the status of purchase points for volume licenses and change registered information. You also use this job to add software assets to newly registered volume licenses.

To change volume license information, start from the Volume License List window, which is displayed by clicking the Volume License List job menu. The following figure shows the Volume License List window.

Figure 2‒49: Volume License List window

(1) Viewing and changing contract information

In a search results list, clicking a link under Contract No. displays the Volume License Details dialog box, as shown below, which you use to change volume contract information.

Figure 2‒50: Volume License Details dialog box

You update volume contract information by editing the existing volume contract information and then clicking the Update button. To cancel, click the Close button.

(2) Adding target software

To add target software to a contract:

Search for the contract whose target software is to be added.

You cannot add a target to a contract that is in the expire or erase status.

In a search results list, click the applicable Contract No. link.

The Volume License Details dialog box is displayed.

In the Software tab, click the Add button.

The Search Software dialog box is displayed.

Specify conditions as necessary, and then click the Search button.

The software assets satisfying the conditions are retrieved.

To cancel, click the Close button.

From the search results, select a software asset, and then click the OK button.

The selected software asset is added as a contract target.

The following figure shows the procedure for opening the Search Software dialog box from the Software tab and then adding a target software.

Figure 2‒51: Procedure for adding a target software to a volume contract

(3) Changing target software

To change the target software of a contract:

Search for the contract whose target software is to be changed.

You cannot change the target software of a contract that is in the expire or erase status.

From the search results list, click the Asset No. link.

The Volume License Details dialog box is displayed.

Click the Software tab.

To cancel, click the Close button instead of the Cancel button.

Select the check box of the software to be canceled, and click the Cancel button.

Click the Close button

The Volume License Details dialog box closes, and the license of the contract software is changed.

2.4.10 Totaling licenses (Totals List & Execution)

By using the Totals List & Execution job menu, you can perform totaling, so that the information can be used for all license management work.

The license management jobs that extract required information on the basis of a set of totaled results include Owned License List, Excess License List, Unauthorized Usage List, and Unknown Usage List.

By default, only the administrator can execute Totals List & Execution.

To total licenses, start from the Totals List & Execution window, which is displayed by clicking the Totals List & Execution job menu. The following figure shows the Totals List & Execution window.

Figure 2‒52: Totals List & Execution window

You can also total licenses periodically by using the Notice of license excess task or the Totals number of licenses task registered in the Windows Task Scheduler.

Date of summary displays a history of totaling including totaling executed by tasks. To refresh the displayed information to the most recent status, click the Refresh button.

For details about using a task registered in Windows Task Scheduler to periodically perform totaling, see 5.9 Setting the tasks that are registered in Task Scheduler in the Planning and Configuration Guide.

Note

If totaling is performed multiple times in a large system with several thousand devices, a large amount of old totaled results data might remain in the database, increasing the time required to search for, add, or delete information, reducing the performance of totaling.

If you have a large asset management system with several thousand devices, you should delete old totaled results periodically.

(1) Performing totaling

To perform totaling, click the Execute button. A history of execution dates and times is displayed in Date of summary.

To sum up the number of licenses, you must have registered information about the software assets installed on each device in the asset management database and you must have established correspondence between software names.

For details about how to register installed software information, see 3.2.4 Setting the software name assignment method in the Planning and Configuration Guide. For details about establishing correspondence between software names, see 4.6 Establishing correspondence between software names (Software Name).

(2) Deleting totaled results

To delete a set of totaled results, select the check box of the totaled results in the Totals List & Execution window, and then click the Delete button.

2.4.11 Managing the installed software update history (Update History)

By using the Update History job menu, you can manage the update history for software installed on devices.

The software change log is collected when JP1/IT Desktop Management 2 - Manager's management information is registered.

Even when the contents collected from the JP1/IT Desktop Management 2 - Manager's management information are changed via window operations, the information remains in the change log. However, installed software information added in a window operation is not collected into the change log if it is deleted before the JP1/IT Desktop Management 2 - Manager's management information is assigned.

You manage the software change log by clicking the Update History job menu to display the Update History window. The following figure shows the Update History window.

Figure 2‒53: Update History window

If you click an Asset No. link in the change log search results list, the Device Details dialog box is displayed, enabling you to browse the associated software details.

(1) Collecting the change log at specified times

In the Update History window, specify, as a search condition, a period for which to acquire the update history for the installed software. By performing the search, you can determine the software programs that were installed on the device during the specified period. This is also helpful for checking the devices on which specific software is installed.

When you want to know the time that software was installed on a device or the change log associated with the software for each device, select the group that you are managing, specify in Update date the start date and end date of the log that you desire, and perform the search.

If the start date is omitted and only the end date is specified, the log is collected from the earliest date that JP1/IT Desktop Management 2 - Manager's management information was collected, until the specified end date.

If the end date is omitted and only the start date is specified, the log is collected from the specified start date until the most recent log date.

(2) Information collected in the change log

The information collected in the change log is software information that can be acquired from the ITDM2 management information acquisition job menu.

A log is also collected whenever any of the following items is edited from an Asset Console window operation:

File date

File name

File size

Installed software name

Version

A change log is not collected for managed items added to user properties.

2.5 Software usage management

This section describes how to execute asset management jobs related to software usage.

Software usage management enables you to make sure that unauthorized software is not installed.

Jobs related to software usage management are displayed under the Software Usage Management job category.

This section describes the operations available from the menu and shows the windows. Each subsection title shows the selected menu name in parentheses.

2.5.1 Checking for unauthorized software installations (Unauthorized Install List)

By using the Unauthorized Install List job menu, you can check for installation of unauthorized software assets.

To set the permission to install registered software assets, use the Installed Software window. To register the name of newly installed software from JP1/IT Desktop Management 2 - Manager's management information, use the ITDM2 management information acquisition job menu.

For details about the setup method in the Installed Software window, see 4.7 Changing information about installed software (Installed Software).

To determine whether the installation of software is permitted, check the Unauthorized Install List window that is displayed by clicking the Unauthorized Install List job menu. The following figure shows the Unauthorized Install List window.

Figure 2‒54: Unauthorized Install List window

(1) Displaying a breakdown by group

In totaled results, clicking a link under Installed software name displays the number of devices on which that software asset has been installed for each group.

The following figure shows the window that displays a breakdown by group of the number of devices on which a software asset has been installed.

Figure 2‒55: Window displaying a breakdown by group (Unauthorized Install List)

(2) Displaying a list of devices on which software is installed

In the window that displays a breakdown by group, clicking a link under Group name displays a list of devices on which the corresponding software has been installed. The following figure shows the window that displays the devices on which the software asset has been installed.

Figure 2‒56: Window displaying the devices on which a software asset has been installed (Unauthorized Install List)

(3) Downloading the search results

You can download the search results list as a CSV file. To do this, select the check box for the desired software, and then click the CSV button. The search results are downloaded as a CSV file.

The information that is downloaded to a CSV file includes Installed software name, Install software version, File name, File size, File date, Group name, Asset No., and User name.

2.6 Managing device details

This section explains how to manage details about a device. The details about a device are displayed in the Device Details dialog box from the search or totaled results obtained from each job.

The Device Details dialog box is used to view and edit various types of device-related information. The following information can be viewed in the tabs of the Device Details dialog box:

Asset and hardware information (Device tab)

Network information (Network tab)

Installed software information (Software tab)

Patch information (Patch tab)

Virus definition information (Anti-Virus tab)

Related asset information (Related devices tab)

License information (License tab)

Contract information (Contract tab)

Maintenance log (Maintenance tab)

Transfer log, change log, software change log (Update Records tab)

2.6.1 Viewing and changing device details (Device tab)

In the Device tab in the Device Details dialog box, you can view and edit asset information, such as Asset No., User name, and Location, and hardware information, such as Processor and Memory. The following figure shows the Device tab in the Device Details dialog box.

Figure 2‒57: Device tab in the Device Details dialog box

(1) Enabling operation management

You can specify whether the operation status of the device is to be managed. When operation management is enabled for a device, the device becomes subject to search operations from the Unused Device List job menu.

To enable operation management of a device, set Usage management to Used.

(2) Changing the group and location

You can change the group using the device and change the location where the device is being used. Values that are changed in the Device Details dialog box are not overwritten, even if they differ from the management information acquired from JP1/IT Desktop Management 2 - Manager.

However, you can use the Data maintenance task if you want the Device Details dialog box group and location settings to be overwritten with the group-specific and location-specific IP group values created by the IP Group job menu. For details about selecting the contents executed by the Data maintenance task, see 5.9.3(3) Changing the tasks to be executed in the Planning and Configuration Guide.

(3) Changing the device status

You can change the status of a device.

If you change a device's status to Restore, Scrap, or Pre-Scrap, the device's IP address and installed software information are all deleted when the next time the Data maintenance task registered in Windows Task Scheduler is executed. The assigned license key is also released.

This also applies to devices whose status is similarly updated from windows.

By default, you can select from the statuses Stock, Active, Restore, Scrap, Pre-Scrap, and Erase. To change the name of a status or the device statuses that can be selected, see 4.8 Adding and changing types and statuses (Code).

2.6.2 Viewing and changing network information (Network tab)

In the Network tab in the Device Details dialog box, you can view and edit network information related to IP address. The following figure shows the Network tab in the Device Details dialog box.

Figure 2‒58: Network tab in the Device Details dialog box

(1) Adding an IP address

To add an IP address:

Click the Add button.

The Add Network dialog box is displayed.

If you do not need to search for unused IP addresses, go to step 7.

To cancel, click the Close button.

To search for unused IP addresses, click the Browse button.

The Unused IP Address List dialog box is displayed.

Select the tab for the IP group to be specified.

Specify a search condition, if necessary, and then click the Search button.

The IP groups are retrieved.

Select the radio button for the desired IP group name, and then click the OK button.

The Unused IP Address dialog box is displayed.

To cancel, click the Close button.

Select the radio button for the desired Unused IP address, and then click the OK button.

The IP address is specified.

In the Add Network dialog box, click the OK button.

The specified IP address value is added.

If you specify both DHCP server name and IP address, the specified IP address is registered, but it is not treated as being in use; instead, it is treated as still being unused.

(2) Editing network information

In the Network Details dialog box, which is displayed by clicking a link under IP address, you can view and edit the information shown below for the IP address. The following figure shows the Network Details dialog box.

Figure 2‒59: Network Details dialog box

Editing the network information and then clicking the Update button updates the network information based on the specified information. Selecting the check box for an IP address and then clicking the Delete button deletes the network information. To cancel, click the Close button.

Deleting network information based on JP1/IT Desktop Management 2 - Manager's management information

You can use ITDM2 management information acquisition control setting to specify whether network information is to be deleted on the basis of JP1/IT Desktop Management 2 - Manager's management information. To handle a device for which no management information is collected by JP1/IT Desktop Management 2 - Manager as having been deleted from the network, select Delete when there is no corresponding information in the ITDM2 management information.

If the device information has been registered by a window operation, such as the case with UNIX computers and devices that are not connected to the network, you must select Do not delete when there is no corresponding information in the ITDM2 management information. The default is Do not delete when there is no corresponding information in the ITDM2 management information.

2.6.3 Viewing and changing installed software assets (Software tab)

In the Software tab in the Device Details dialog box, you can view and edit information about software assets that have been installed on a device. The following figure shows the Software tab in the Device Details dialog box.

Figure 2‒60: Software tab in the Device Details dialog box

Installed software name displays an installed software item's name and version. If a file name has been registered, the file name, file size, and file date are also displayed.

Deleting information based on JP1/IT Desktop Management 2 - Manager's management information

You can use ITDM2 management information acquisition control setting to specify whether information about installed software assets is to be deleted on the basis of JP1/IT Desktop Management 2 - Manager's management information. To handle a software asset for which no inventory information is collected by JP1/IT Desktop Management 2 - Manager as having been uninstalled from the device, select Delete when there is no corresponding information in the ITDM2 management information.

(1) Editing installed software information

Clicking the Installed software name link displays the Installed Software Details dialog box. In this dialog box, you can change the product ID, installation date, and ITDM2 management information acquisition control setting for installed software.

The following figure shows the Installed Software Details dialog box.

Figure 2‒61: Installed Software Details dialog box

You can change the installed software information by editing each item and then clicking the Update button. You can delete installed software information by clicking the Delete button. To cancel, click the Close button.

(2) Adding installed software assets

You can register software assets that have been installed on UNIX computers and other devices that are not connected to the network.

To add an installed software asset:

Click the Add button.

The Add Installed Software dialog box is displayed.

Click the Browse button for Installed software name.

The Installed Software dialog box is displayed.

Specify a search condition, if necessary, and then click the Search button.

The names of the installed software assets satisfying the specified condition are retrieved.

Select the radio button for the desired Installed software name and then click the OK button.

The Installed Software dialog box closes, and the specified installed software information is added to the Add Installed Software dialog box.

Click the OK button.

The specified information is registered.

The following figure shows the procedure for adding an installed software asset from the Add Installed Software dialog box.

Figure 2‒62: Procedure for assigning an installed software asset

(3) Deleting an installed software asset

To delete an installed software asset, select its check box and then click the Delete button.

2.6.4 Browsing and adding patch information (Patch tab)

In the Patch tab in the Device Details dialog box, you can browse and add patch information for a device.

The following figure shows the Patch tab in the Device Details dialog box.

Figure 2‒63: Patch tab in the Device Details dialog box

(1) Browsing patch information

To browse patch information:

Select the information that you wish to browse from the drop-down list.

Select Apply, Unapplied, or both (no selection). To browse both Apply and

Unapplied patch information, make no selection.

Click the Show button.

The information about the specified patches is displayed.

(2) Adding patch information

To add an applied patch:

Click the Add button.

The Add Patch dialog box is displayed.

Click the Browse button for the patch name.

The Browse Patch dialog box is displayed.

Specify search conditions as necessary, and click the Search button.

The patch names that match the conditions are searched for.

If you want to add new patch information, click the Add button and add the patch name and version from the displayed Add New Patch dialog box. When you click the Add button, the patch information is registered.

Select the radio button for the patch name to be registered, and click the OK button.

The Browse Patch dialog box closes, and the specified patch information is added to the Add Patch dialog box.

Click the OK button.

The specified information is registered.

The following figure shows the flow of adding a patch from the Add Patch dialog box.

Figure 2‒64: Flow of adding an applied patch

2.6.5 Browsing and adding anti-virus software (Anti-Virus tab)

In the Anti-Virus tab of the Device Details dialog box, you can browse and add virus definition information installed on a device.

The following figure shows the Anti-Virus tab of the Device Details dialog box.

Figure 2‒65: Anti-Virus tab in the Device Details dialog box

(1) Browsing virus definition information

To browse virus definition information:

Select the information that you wish to browse from the drop-down list.

The anti-virus product names and anti-virus product versions are displayed in a drop-down list. Select the information that you wish to display.

Click the Show button.

The virus definition information for the selected information is displayed.

(2) Adding virus definition information

You can add information about the installed anti-virus software product.

To add virus definition information:

Click the Add button.

The Add Anti-Virus Products dialog box is displayed.

Click the Browse button for the anti-virus product name.

The Browse Anti-Virus Products dialog box is displayed.

Specify conditions as necessary, and click the Search button.

Anti-virus product names that match the conditions are searched for.

Select the radio button for the anti-virus product name.

To register a virus definition version, click the Anti-virus product name link, and on the Browse Virus Definition Version dialog box that is displayed, select the radio button for the anti-virus definition version that you wish to register.

Click the OK button.

The Browse Virus Definition Version dialog box closes, and the specified virus definition version information is added to the Add Anti-Virus Products dialog box.

Click the OK button.

The specified contents are registered.

The following figure shows the flow of adding anti-virus software from the Add Anti-Virus Products dialog box.

Figure 2‒66: Flow of adding installed anti-virus software

2.6.6 Viewing or changing related asset information (Related devices tab)

You use the Related devices tab in the Device Details dialog box to view or edit the association of parent-child relationships among devices.

The following figure shows the Related devices tab in the Device Details dialog box.

Figure 2‒67: Related Devices tab in the Device Details dialog box

(1) Associating devices

To associate devices using parent-child relationships:

Click the Add related device button.

The Add Related Device dialog box is displayed.

Specify search conditions as necessary and click the Search button.

A search is conducted for devices that satisfy the specified search conditions and do not already have an association with the device that will become the parent device.

Select the check box of the device that you want to associate with the device that will become the parent device, and click the OK button.

The selected device is associated as a child asset of the device that has become the parent device, and the Add Related Device dialog box is closed.

The following figure shows the Add Related Device dialog box after a search has been performed for a device that matches the search conditions

Figure 2‒68: Add Related Device dialog box

(2) Releasing device associations

To release a device association, select the check box of the device from which you wish to remove the association, and click the Release button.

2.6.7 Browsing and changing assigned license information (License tab)

In the License tab in the Device Details dialog box, you can view and edit information about the licenses assigned to a device. The following figure shows the License tab in the Device Details dialog box.

Figure 2‒69: License tab in the Device Details dialog box

Software name displays the names of the software assets to which licenses have been assigned. Installed software name displays the names of the software assets that have been installed using the assigned licenses.

If the Installed software name column is blank, the licensed software asset has not been installed.

Clicking a link under Asset No. displays the Software Details dialog box, in which you can change the software information.

(1) Assigning a license to a device

To assign an Install license to the device for which the Device Details dialog box is displayed:

Click the Assign button.

The Assign License dialog box is displayed.

Specify a search condition, if necessary, and then click the Search button.

Available Install licenses that satisfy the specified condition are retrieved.

Select the check box for the desired license, and then click the OK button.

The Assign License dialog box closes, and the specified license is assigned.

The following figure shows the Assign License dialog box that displays the software assets for which licenses can be assigned.

Figure 2‒70: Assign License dialog box

(2) Releasing a license assignment

To release an assigned license, select its check box, and then click the Cancel button.

2.6.8 Viewing and changing contract information (Contract tab)

In the Contract tab in the Device Details dialog box, you can view details about maintenance, lease, and rental contracts, and register them. The following figure shows the Contract tab in the Device Details dialog box.

Figure 2‒71: Contract tab in the Device Details dialog box

Note

The Contract tab displays the latest contract information that targets that device.

(1) Adding a contract

To add a contract:

Click the Add button.

The Assign Contract dialog box is displayed.

Specify a search condition, if necessary, and then click the Search button.

Contract information is searched for. To view details about a contract, click its Contract No.

To cancel, click the Close button.

Select the radio button for the desired Contract No., and then click the OK button.

The selected contract is added.

Click the Close button.

The Assign Contract dialog box closes.

The following figure shows the Assign Contract dialog box that displays the contracts that can be registered.

Figure 2‒72: Assign Contract dialog box

(2) Canceling a contract

To cancel a contract, select the check box for the contract that you wish to cancel, and click the Cancel button.

2.6.9 Viewing and changing the maintenance log (Maintenance tab)

In the Maintenance tab in the Device Details dialog box, you can view and change information about the errors that occurred in the past and how they were handled. The following figure shows the Maintenance tab in the Device Details dialog box.

Figure 2‒73: Maintenance tab in the Device Details dialog box

Clicking a link under Reg. date displays details about that portion of the maintenance log.

(1) Registering completion of maintenance

This section describes the procedure for registering information about an action and completion of maintenance. In the case of a JP1 event or an SNMP trap, action completion can also be reported to JP1/IM at the same time.

To register completion of maintenance:

Click the Reg. date link for the maintenance log information whose action information you wish to register.

The Maintenance Log Details dialog box is displayed.

Click the Edit button.

The Edit Maintenance Log dialog box is displayed.

In Overview of solution, specify appropriate information, and change Status to Complete.

Click the Update button.

The maintenance log is updated based on the specified information.

Click the Complete button.

Action completion is reported to JP1/IM, and the status of the corresponding JP1 event is set to Complete.

Click the Close button.

The Edit Maintenance Log dialog box closes.

The following figure shows the Edit Maintenance Log dialog box in which an overview of the solution is specified.

Figure 2‒74: Edit Maintenance Log dialog box

(2) Registering maintenance log information

To register maintenance log information:

Click the Add button.

The Add Maintenance Log dialog box is displayed.

Items identified by a star () are mandatory.

By default, Problem type displays only User Registered. In Status, specify the status after the error.

To cancel, click the Close button.

Click the OK button.

The specified maintenance log information is registered.

The following figure shows the Add Maintenance Log dialog box in which an overview of the problem is displayed.

Figure 2‒75: Add Maintenance Log dialog box

(3) Deleting maintenance logs

To delete maintenance logs, select the check box for the maintenance log that you wish to delete, and click the Delete button.

2.6.10 Browsing update history (Update Records tab)

In the Update Records tab in the Device Details dialog box, you can browse the transfer log, the device change log, and the change log for software installed on devices. The following figure shows the Update Records tab in the Device Details dialog box.

Figure 2‒76: Update Records tab in the Device Details dialog box

To browse the change log:

Select the information that you wish to browse from the drop-down list.

Select Transfer, Hardware, or Software.

Click the Show button.

The change log for the selected information is displayed.

3 Executing Asset Management Jobs That Use Items

This chapter describes how to execute asset management jobs using the Item job category. Each section title shows the selected menu in parentheses.

The FAQ section contains important information about creating and processing Items.

3.1 Creating Items (New Item)

This section explains how to create new Items and make an application.

New Items are created from the New Item window, which is displayed by clicking the New Item job menu. The following figure shows the New Item window.

Figure 3‒1: New Item window

The Items that can be used are displayed on the New Item window in different tabs according to Item category.

By default, the following sample Items are provided: Problem Report Form, Equipment Deployment Request Form, and Equipment Order Request Form. If an Item's status is changed to Exhibit, it is displayed in the Template tab and becomes available for use.

The following table describes the purposes of Items and their official authorities (users authorized to use each Item).

Table 3‒1: Purposes of using Items and official authorities

Item

Purpose

Official authority

Problem Report Form

Request resolution when a problem occurs with an asset.

Problem receiver

Problem solver

Equipment Deployment Request Form

Request deployment when equipment is to be newly deployed.

Approval user

Receiver user

Distribution user

Equipment Order Request Form

Issuance of a purchase order when the equipment required to fulfill a deployment request is not in stock.

Order user

Recipient

Operational efficiency is enhanced when Items such as these are used as templates that can be edited to define new Items. For details about how to edit the provided sample Items and define official authorities, see 10.7 Changing registered Items or 10.2 Defining authority for processing the Item (Official Authority) in the Planning and Configuration Guide.

If there are no exhibit Items and no Items that can be created under the official authority assigned to the logged-in user, There are no usable items is displayed in the New Item window.

3.1.1 Creating new Items

To create a new Item and send it to the next worker:

In the tab for the appropriate category in the New Item window, click the link to the type of Item that you wish to create.

The Item window is displayed.

Enter the required information for the Item.

Click the button to send the Item.

The Select Destination dialog box is displayed.

Click the User name link, and then specify a user who has the official authority to execute the next processing.

The default send destination user is the user who holds the appropriate official authority and who belongs to the same group (or a superior group) as the user who sends the Item.

To send to a user other than the displayed default user, specify the appropriate user.

Click the Edit Mail button.

The Edit of Notification Mail dialog box is displayed.

Edit the email subject line and body text to notify the recipient of the Item's arrival.

If you do not wish to send an email, select the Mail is not transmitted check box on the Select Destination dialog box, and then skip steps 5 and 6.

Click the Add button.

The Edit of Notification Mail dialog box closes and the edited email is registered.

Click the OK button.

The Select Destination dialog box and the Item window close, and the Item is sent to the user specified as the send destination.

The sent Item is displayed in the outbox.

If the setting for sending out a notification when an Item arrives is enabled, an email is sent to the destination user. If a substitute has been specified for the user who has been set to receive the Item and also an email notification has been set to be sent to that substitute in the Server Setup dialog box, then an email will also be sent to the substitute.

For details about specifying a substitute, see 3.2.2 Specifying a substitute. For details about setting that a substitute is to be notified by email about an Item, see 5.3.5 Setting Mail Notification Information in the Planning and Configuration Guide.

Note that you must click the Save button to save an Item while it is being created. The saved Item appears in the Outbox. At this time, the Item status becomes Creating.

Notes

When an Item is sent, an email notification might be sent depending on whether an email address was registered in the user management information. If there is no registered email address for the user set as the email send destination, the email is not sent. If no email address has been registered for the Item handler (email sender), the email address specified for Sender's e-mail address in the Server Setup dialog box is used as the sender's email address.

If a substitute for an Item is to be notified by email, the email address of the user set as the Item's substitute must be registered as user information.

3.1.2 Example of creating a Problem Report Form

This subsection explains how to create Items, using as an example the Problem Report Form that is provided by Asset Console.

When you actually use a Problem Report Form, you will have to change the Item's status to Exhibit. For details about how to change the status of an Item, see 10.4.6 Definition example of Item window in the Planning and Configuration Guide.

The following figure shows the processing flow and status transitions of a Problem Report Form.

Figure 3‒2: Processing flow and status transitions of a Problem Report Form

A Problem Report Form can be used to execute a series of operations when a problem occurs in an asset, from applying for, requesting, and implementing corrective measures, through confirming that the measures resolved the problem.

The subsections below describe how each worker operates the Item window. Each subsection title displays in parentheses the person or group responsible for that work.

(1) Application for problem resolution measures (applicant)

This is the person who is first contacted when a problem occurs and who applies for corrective measures. Fields marked with a star () are mandatory, and other fields are entered as necessary.

The following figure shows how to specify each field on the applicant's Problem Report Form.

Figure 3‒3: Problem Report Form at time of application (applicant)

Apply button

Applies for problem resolution on the basis of the specified contents. Once submitted, the Item is sent to the Inbox of the worker at the problem reception desk, and the Item's status becomes Applied.

Save button

Saves the specified contents without submitting the application. When saved, the Item appears in the applicant's Outbox, and the Item's status becomes Creating.

Close button

Cancels creation of the application.

(2) Receiving the problem (Problem Reception Desk)

This person checks the contents of the application submitted on the Problem Report Form and requests resolution measures. The fields that can be edited at this time are Problem number, Importance, Notes, and Reason for rejection. Fields marked with a star () are mandatory.

The following figure shows how to specify each field on the problem acceptance desk's Problem Report Form.

Figure 3‒4: Problem Report Form at time of request (Problem Reception Desk)

Request button

Checks the contents of the application and requests corrective measures for the problem. Once requested, the Item is sent to the Inbox of the problem solver, and the Item's status becomes Requested.

Reject button

Rejects the application. Once rejected, the Item is sent back to the Inbox of the applicant, and the Item's status becomes Creating. The reasons for rejection should be noted in Reason for rejection.

Close button

Closes the Item window.

(3) Problem resolution measures (Problem Resolution Desk)

Once the problem has been resolved, the applicant is notified of the resolution. The fields that can be edited at this time are Solver name, Solver group, Solved date, Expense, Overview of solution, Importance, and Notes. Fields marked with a star () are mandatory.

The following figure shows how to specify each field on the problem resolution group's Problem Report Form.

Figure 3‒5: Problem Report Form when resolution has been completed (Problem Resolution Desk)

Complete button

Reports resolution of the reported problem. Once resolution has been completed, the Item is sent to the Inbox of the applicant, and the Item's status becomes Resolved.

Close button

Closes the Item window.

(4) Confirming the resolution results (applicant)

Completion of application of the corrective measures should be confirmed. Once the applicant confirms that the corrective measures have been implemented successfully, the Item's processing is complete. The following figure shows the Problem Report Form used by the applicant for confirmation.

Figure 3‒6: Problem Report Form when confirming (applicant)

The applicant can check the contents of the Item but cannot edit any of the fields. If there is a problem with the corrective measures, a new Item must be created.

The applicant browses and confirms the contents of the Item.

Confirmation button

Confirms that the corrective measures have resolved the problem. Once confirmed, the Item's status becomes Confirmed.

Close button

Closes the Item window.

3.1.3 Example of using the provided sample Items

On the New Item job menu, the following sample Items are provided: Problem Report Form, Equipment Deployment Request Form, and Equipment Order Request Form. These Items can be used individually, but they can also be used in pairs, such as the Equipment Deployment Request Form and the Equipment Order Request Form. This subsection presents examples of using the provided sample forms for problem resolution and for equipment deployment.

(1) Resolving a problem

The following figure shows the flow of problem resolution using the provided sample Problem Report Form.

Figure 3‒7: Flow of resolving a problem

The following explains the Item operations for resolving a software problem.

(a) Problem Report Form

The Problem Report Form Item is used when a problem occurs with an asset. It executes processing to describe the problem, apply for and request resolution, resolve the problem, and confirm that the problem has been resolved.

The following are the operations performed by each of the workers involved with a Problem Report Form:

Applicant

When a problem occurs with an asset, the applicant notes the details of the problem, such as the date of occurrence and the nature of the problem, and creates a Problem Report Form. The applicant clicks the Apply button to submit the application.

Files can be attached to the Problem Report Form. The applicant can also save an Item while in the process of creating it.

Problem Reception Desk

The problem receiver checks the contents of the Problem Report Form application. If resolution is necessary, the problem receiver assigns a problem number and clicks the Request button to send the Item to the problem resolution desk. If rejection is appropriate, the problem receiver notes the reasons that corrective measures are not required and clicks the Reject button to return the Item to the applicant.

Problem Resolution Desk

A worker at the problem resolution desk receives the request, determines the corrective measures that will resolve the problem, notes those measures, and then clicks the Complete button to return the Item to the applicant.

Applicant

The applicant confirms that the problem was resolved by the corrective measures and clicks the Confirmation button to complete the Item.

For details about how to create a Problem Report Form, see 3.1.2 Example of creating a Problem Report Form.

(2) Ordering and deploying requested equipment

The following figure shows the flow of using the provided sample Equipment Deployment Request Form and Equipment Order Request Form Items to deploy equipment.

Figure 3‒8: Flow of equipment deployment

The following explains the Item operations for deploying equipment:

(a) Equipment Deployment Request Form

The Equipment Deployment Request Form Item is used to request deployment of new equipment. It executes the processing for application, request, distribution, and completion of deployment of equipment.

The following are the operations performed by each of the workers involved with an Equipment Deployment Request Form:

Applicant

When new equipment is to be deployed, the applicant notes the equipment type and name, model, specifications, and other details, and creates an Equipment Deployment Request Form. The applicant clicks the Apply button to apply for equipment deployment. The applicant can also save an Item while still in the process of creating it.

Approval user

The approver checks the submitted Equipment Deployment Request Form application, approves it, and clicks the Approve button to send the Item to the acceptance desk. If rejection is appropriate, the approver notes the reasons why the software is not required and clicks the Reject button to return the Item to the applicant.

Acceptance Desk

A worker at the acceptance desk checks whether the equipment requested in the Equipment Deployment Request Form is in stock. If the equipment is in stock, the worker reserves it and clicks the Request Distribution button to send the Item to the distribution management group.

If the equipment is not in stock, the worker clicks the Order button on the displayed Equipment Order Request Form Item window to initiate a purchase order for the equipment. When the equipment becomes available, the worker reserves it for deployment and clicks the Request Distribution button to send the Item to the distribution management group.

Distribution Management Group

A worker in the distribution management group notes the pertinent information about the distributed equipment, including the user, group, location, and other details, and clicks the Distribute button to send the Item to the applicant.

Applicant

The applicant confirms that the requested equipment has been deployed and clicks the Complete button to complete the Item.

(b) Equipment Order Request Form

The Equipment Order Request Form Item is used to apply for, issue a purchase order for, provide, and confirm installation of equipment.

The following are the operations performed by each of the workers involved with an Equipment Order Request Form:

Applicant

A worker at the acceptance desk receives the approved application for equipment deployment. If the equipment is not in stock, the worker notes the specifications and other details about the asset that is to be distributed, creates an Equipment Order Request Form, and then clicks the Apply button to request a purchase order for the equipment. This worker can also save the Item while it is being created.

Order Desk

A worker at the order desk checks the order request, determines whether it is covered by the budget, and if there are no problems clicks the Order button to submit a purchase order for the equipment. If there is a problem with placing the order, the worker notes the reason, such as no funds in the budget, and then clicks the Reject button to return the Item to the applicant.

Delivery Desk

A worker at the delivery desk checks that the ordered equipment has been delivered and creates and uploads a list of the received equipment. The worker then clicks the Delivery button to register the requested equipment and send the Item to the applicant. If the equipment cannot be obtained, the worker clicks the Reject button to return the Item to the applicant or to the order desk.

Applicant

The applicant confirms that the requested equipment was delivered and clicks the Complete button to complete the Item.

3.2 Processing received Items (Inbox)

This section explains how an Item is approved or rejected after it has been checked. This section also explains how to resend an Item that was rejected and returned.

By clicking on the Inbox job menu, a received Item can be processed in the Inbox window that is displayed, as shown in the following figure.

Figure 3‒9: Inbox window

The Inbox window displays a list of received Items. The list of Items contains all Items addressed to the logged-in user that have not yet been processed, in descending order of the received dates. Clicking a link under Item name displays the corresponding Item window.

If the user is a substitute for another user, check the Display substitute items as well check box and click Refresh to also display substituted Items. In the Server Setup dialog box, you can set the status of the Display substitute items as well check box that is displayed when the Inbox window is displayed. For details about how to configure this setting, see 5.3.4(16) Display substitute items by default in the Planning and Configuration Guide.

The following Item icons are displayed in the window:

: Normal processing

This indicates a sent Item that is being processed normally.

: Rejection

This indicates a rejected Item.

3.2.1 Approving or rejecting Items

From the list of Items in the Inbox window, you can click the link under Item name that is associated with an Item to display the corresponding Item window, where you can approve or reject the Item.

(1) Approving Items

To approve an Item:

In the Item window, click the appropriate button to approve the Item.

The Select Destination dialog box is displayed.

To cancel, click the Cancel button.

Click the User name link, and then specify a user who has official authority to execute the next processing.

The default send destination user is the user who holds the appropriate official authority and who belongs to the same group (or a superior group) as the user who sends the Item.

To send to a user other than the displayed default user, specify the appropriate user.

Click the Edit Mail button.

The Edit of Notification Mail dialog box is displayed.

Edit the email subject line and body text to notify the recipient of the Item's arrival.

If you do not wish to send an email, select the Mail is not transmitted check box on the Select Destination dialog box, and then skip steps 3 and 4.

Click the Add button.

The Edit of Notification Mail dialog box closes and the edited email is registered.

Click the OK button.

The Select Destination dialog box and the Item window close, and the Item is sent to the user specified as the send destination.

If you specified to send email notification of the Item's arrival, an email is sent to the recipient.

To save the Item while you are creating it, click the Save button. The saved Item appears in the Outbox. At this time, the Item status becomes Creating.

Notes

When an Item is sent, an email notification might be sent depending on whether an email address was registered in the user management information. If there is no registered email address for the user set as the email send destination, the email is not sent. If no email address has been registered for the Item handler (email sender), the email address specified for Sender's e-mail address in the Server Setup dialog box is used as the sender's email address.

You can specify only the Item's applicant as the Item's subject. Even if you change this subject to something other than the applicant, the change is not displayed in the Subject column of the Inbox, Outbox, and Execution Item Management windows. Note that, to display the Subject column in the Inbox, Outbox, and Execution Item Management windows, you must change a setting using the Customize Managed Items window. For details about how to display the Subject column, see 10.4.3(3)(l) Subject in the Planning and Configuration Guide.

(2) Rejecting Items

To reject an Item:

If the Item window provides a field for entering the reasons for rejection, enter the appropriate reasons.

Click the Reject button.

The Select Rejection Destination dialog box is displayed.

To cancel, click the Cancel button.

Select either the immediately preceding worker or the worker who first created the Item.

By default, the immediately preceding worker is selected.

Click the Edit Mail button.

The Edit of Notification Mail dialog box is displayed.

Edit the email subject line and body text to notify the recipient of the Item's arrival.

If you do not wish to send an email, select the Mail is not transmitted check box in the Select Rejection Destination dialog box. If you choose not to send this notification email, you can skip steps 4 and 5.

Click the OK button.

The Edit of Notification Mail dialog box closes, and the rejected Item is saved with the edited email.

Click the OK button.

The Select Rejection Destination dialog box closes and the Item is sent to the selected user.

If you specified to send email notification of the Item's arrival, an email is sent to the recipient. You cannot stop this email from being sent.

The following figure shows the Select Rejection Destination dialog box.

Figure 3‒10: Select Rejection Destination dialog box

3.2.2 Specifying a substitute

If you will not be able to handle a received Item because, for example, you will be away for business or personal reasons, you can designate a substitute who will handle the Item. If you set email notification to be sent to the substitute, you can send a notification email to the substitute when the Item is executed. For details about setting a notification to be sent by email to a substitute for an Item, see 5.3.5 Setting Mail Notification Information in the Planning and Configuration Guide.

To specify a substitute:

In the Inbox window, click the Substitute Setup button.

The Substitute Settings dialog box is displayed.

To cancel, click the Cancel button.

From the list of personnel, select a worker to be a substitute worker, and click the Add button.

The selected worker is added to the list of substitute workers. Multiple substitute workers can be registered.

Click the OK button.

The Substitute Settings dialog box closes, and the added substitute worker is registered.

The following figure shows the Substitute Settings dialog box.

Figure 3‒11: Substitute Settings dialog box

Note

It might not be possible to send an email if there are multiple substitutes and the total size of the destination email addresses exceeds one kilobyte. In this situation, you should set the email addresses of the substitutes in a mailing list, for example.

3.2.3 Resending a rejected Item

This subsection explains how to correct and resend an Item that was rejected and returned.

To resend an Item:

From the list of Items in the Inbox window, click the link under Item name of the Item that was rejected.

The corresponding Item window is displayed.

Check the reasons for the rejection, and revise the Item as appropriate.

In the Item window, click the appropriate button to send the Item.

The Select Destination dialog box is displayed.

To cancel, click the Cancel button.

Click the User name link, and then specify a user who has official authority to execute the next processing.

The default send destination user is the user who holds the appropriate official authority and who belongs to the same group (or a superior group) as the user who sends the Item.

To send to a user other than the displayed default user, specify the appropriate user.

Click the Edit Mail button.

The Edit of Notification Mail dialog box is displayed.

Edit the email subject line and body text to notify the recipient of the Item's arrival.

If you do not wish to send an email, select the Mail is not transmitted check box on the Select Destination dialog box, and then skip steps 5 and 6.

Click the Add button.

The Edit of Notification Mail dialog box closes and the edited email is registered.

Click the OK button.

The Select Destination dialog box and the Item window close, and the Item is sent to the user specified as the send destination.

If you specify the setting to receive a notification of the Item's arrival, an arrival confirmation email is sent to you.

3.3 Checking and pulling back sent Items (Outbox)

This section explains how to check the status of a sent Item and, if necessary, how to pull back an Item application. This section also explains how to edit and send an Item that was saved while it was being created.

3.3.1 Checking the status of a sent Item

The status of sent Items can be checked from the Outbox window that is displayed when you click the Outbox job menu. The following figure shows the Outbox window.

Figure 3‒12: Outbox window

A list of the Items sent by the logged-in user and the Items saved during creation is displayed in the Outbox window in descending order of the send dates. To check the progress of an Item, click the link under Status in the list. You can click a link under Item name to display the corresponding Item window.

To also display Items whose processing have completed, select the Display completed items as well check box, and then click the Refresh button.

The following Item icons are displayed in the window:

: Within the processing time limit

Indicates that the Item's processing was within the specified processing time limit or that no processing time limit was set.

: Exceeding the processing time limit

Indicates that the Item's processing exceeded the specified processing time limit. For these Items, everything other than the Item name is displayed in red.

3.3.2 Pulling back sent Items

If it is necessary to revise an Item that has been sent, it might be possible to pull back the Item. You can pull back an Item only while it is still in the send destination's Inbox.

From the list of Items in the Outbox window, select the check box next to the send date of the Item that you wish to pull back, and then click the Pullback button. The Item is returned to you from the recipient's Inbox. The status of a pulled-back Item is reset to its status when you received it. Just as with Items saved during creation, you can revise the Item and resend it.

3.3.3 Sending saved Items

An Item whose status is Creating or an Item that has been pulled back can be edited and sent.

From the list of Items in the Inbox window, click the link under Item name of the desired Item to display its Item window.

To send an Item:

In the Item window, click the appropriate button to send the Item.

The Select Destination dialog box is displayed.

To cancel, click the Cancel button.

Click the User name link, and then specify a user who has official authority to execute the next processing.

The default send destination user is the user who holds the appropriate official authority and who belongs to the same group (or a superior group) as the user who sends the Item.

To send to a user other than the displayed default user, specify the appropriate user.

Click the Edit Mail button.

The Edit of Notification Mail dialog box is displayed.

Edit the email subject line and body text to notify the recipient of the Item's arrival.

If you do not wish to send an email, select the Mail is not transmitted check box on the Select Destination dialog box, and then skip steps 3 and 4.

Click the Add button.

The Edit of Notification Mail dialog box closes and the edited email is registered.

Click the OK button.

The Select Destination dialog box and the Item window close, and the Item is sent to the user specified as the send destination.

If you specify the setting to receive a notification of the Item's arrival, an arrival confirmation email is sent to you.

3.3.4 Checking the progress of Items

You can check the progress of Items, such as when sent Items were processed and the last node processed.

In the Outbox window, clicking the link under Status for a desired Item in the list displays a dialog box showing the progress of the Item. The following figure shows the dialog box showing the progress of an Item.

Figure 3‒13: Dialog box showing the progress of an Item

This dialog box displays the route of the corresponding Item and log information about the processing of the Item at each node. You can use this dialog box to check the progress of an Item and obtain details about the user that processed the Item. Processed activities are displayed in orange.

3.3.5 Deleting Items

An Item whose status is Creating can be deleted.

From the list of Items in the Outbox window, select the check box next to the Send date of the Item to be deleted, and then click the Delete button to delete the Item. Multiple Items can be selected.

Only the administrator can delete Items whose status is anything other than Creating. For details about how to delete such Items, see 3.4 Managing Items (Execution Item Management).

3.3.6 Creating a new Item by copying an Item

You can create a new Item by copying an existing Item. This function enables you to skip the input process because you can use an Item that has already been input.

You can use either of the following methods to copy an Item that has already been created:

From the Outbox window's list of Items, select the check box for the Item that you want to copy and then click the Copy and Create New button.

From the Outbox window's list of Items, click the desired Item's link under Item Name, and then click the Copy and Create New button from the Item window that is displayed.

You edit a copied Item in the same way as when you create a new Item. For details about how to edit a copied Item, see 3.1 Creating Items (New Item).

(1) Notes on creating a new Item by copying an Item

You should note the following about creating a new Item by copying an existing Item:

You cannot copy an Item that was added by another user.

Clicking the Copy and Create New button will not copy an Item whose Item status in Item Definition in the job menu is Not Exhibit.

The content that is copied depends on the object attributes of the objects set for the items in the Item window. The following table describes which object attributes of objects can and cannot be copied.

Table 3‒2: Object attributes of objects that can and cannot be copied

Objects

Object attributes

Data type

Initial value

Read-only

Hide

Text box

--

--

--

--

Image

--

--

--

--

Hyperlink

--

--

--

--

Text field

Any double-byte character string

Y

N

N

Any single-byte character string

Y

N

N

Alphabet

Y

N

N

Alphanumeric

Y

N

N

Group reference

Y#

N

N

Location reference

--

N

N

User reference

Y#

N

N

File reference

--

N

N

Device reference

--

N

N

Software name reference

--

N

N

Software reference

N

N

N

Numeric

Y

N

N

Date (YYYYMMDD)

Y#

N

N

Date (YYYYMM)

Y#

N

N

Date (MMDD)

Y#

N

N

Time (HHMMSS)

Y#

N

N

Time (HHMM)

Y#

N

N

Text area

Any double-byte character string

Y

N

N

Any single-byte character string

Y

N

N

Alphabet

Y

N

N

Alphanumeric

Y

N

N

Pull-down

--

Y

N

N

Button

--

--

N

N

Table

--

--

N

N

Legend:

--: Not applicable

Y: Is copied (value copied is final data).

N: Is not copied.

#

If an initial value has been set, the initial value is copied.

3.4 Managing Items (Execution Item Management)

This section explains how to specify conditions, search for Items in the asset management server, and browse Item contents. This section also explains how to check the contents of Items in the search results and how to delete Items regardless of their status.

By default, only the administrator can manage executing Items.

Item management is executed from the Execution Item Management window, which is displayed by clicking the Execution Item Management job menu. The following figure shows the Execution Item Management window.

Figure 3‒14: Execution Item Management window

If you wish to search for an Item and check an Item's contents, from the search results list, click the link under Item name of the desired Item. The corresponding Item window is displayed in read-only mode. However, the window and items that are displayed depend on the official authority held by the user. An Item's current status window is displayed for users with Item Auditor permissions, and such users can also perform such tasks as viewing attached files. For users that do not have Item Auditor permissions, the Item window in the applied status is displayed.

Clicking the link under Status displays the route of the corresponding Item and log information about the processing of the Item at each node. You can use this information to check the progress of the Item.

The administrator can delete unneeded Items or Items whose time limit has been exceeded. To do this, from the search results list, select the check box next to the Registration date of the Item to be deleted, and then click the Delete button to delete the Item. Multiple Items can be selected.

3.5 FAQ (Creating and processing Items)

This section contains frequently asked questions about problems that can occur during Item creation and processing, and it also contains the answers to those questions, explaining the reasons for the problems and the corrective measures that can be considered.

3.5.1 Why are there no usable Items displayed in the New Item window, or why is it that Items cannot be created?

There might be no exhibit Items, or the user might not have official authority to create new Items. Either publish Items or assign official authority to the user who creates Items.

For details about how to publish Items, see 10.7.2 Setting an Item to Exhibit or Not exhibit in the Planning and Configuration Guide. For details about how to assign official authority to users, see 10.2.2(2) Registering and changing the target users in the Planning and Configuration Guide.

3.5.2 How can I designate someone to approve Items while I am out?

Specify a substitute from the Inbox window.

For details about how to specify a substitute, see 3.2.2 Specifying a substitute.

3.5.3 How can I determine the status of an Item application?

You can check the status of an Item application from the Outbox window.

For details about checking Item status, see 3.3.1 Checking the status of a sent Item.

3.5.4 How can I delete an Item application?

Pull back the Item from your Outbox window. However, if the Item has already been sent, you can pull it back only if it is still in the Inbox at the send destination. After pulling back the Item, delete it.

For details about pulling back Items, see 3.3.2 Pulling back sent Items. For details about deleting Items, see 3.3.5 Deleting Items.

4 Managing Shared Information

This chapter explains how to execute jobs that manage the shared information used in system operations. These management jobs are executed from the System Management job category. Each section title shows the job menu to be selected, in parentheses.

With the exception of processing executed from the Search Users and Individual Information job menus, only administrators can execute shared information management.

4.1 Changing user and group information (Group and User)

By using the Group and User job menu, you can change information about users and groups, to reflect changes in the organization of groups and personnel. You can also use this job menu to change Managed label, which is used to limit accesses at the group level.

To change information about users and groups, use the Group and User window, which is displayed by clicking the Group and User job menu. The following figure shows the Group and User window.

Figure 4‒1: Group and User window

To change the groups that are displayed, use the Group tab to create a simple search condition. However, even when a division has been assigned to a login user, you cannot display a group by selecting the division from the Group tab in this window.

By default, the asset manager (user ID: admin), which is an administrator user, is registered at the highest level. You cannot delete this administrator user.

When you click a Group name/User name link, you will be able to view and edit detailed information about the group, division, or user.

User for linking to other products

When you link to other products, a user is created for browsing Asset Console's asset information from each product.

The following table describes the user used to link to other products.

Table 4‒1: User used to link to other products

User ID

User name

Role name

Linked product

JP1_IM

Event manager

User

JP1/IM

JP1_IM_SS

Service support manager

User

JP1/IM - Service Support

If a password is set up for the user used to link to other products, when the user browses Asset Console asset information from each product, the user is automatically logged in to Asset Console.

4.1.1 Adding a group

To add a group:

From the simple search conditions, select the group following which a group is to be added.

Click the Add Group button.

The Add Group dialog box is displayed.

Items identified by a star () are mandatory.

Group ID

Specifies a unique ID for each group. Only alphanumeric characters are permitted. Note that the single-byte alphabetic characters are not case-sensitive. For Group ID, specify a group ID other than the ID that is assigned for the Trash that is used to temporarily save users belonging to deleted groups. The group ID for the Trash is set in the Server Setup dialog box, and the default is 99999999.

For details about the settings in the Server Setup dialog box, see 5.3.4(6) Trash group ID for deletions in the Planning and Configuration Guide.

Group name (English)

Specifies a group name in English. Do not end the group name with a slash (/). A group that has the same name cannot be created more than once at the same level in the hierarchy.

Group name

Specifies a group name. Do not end the group name with a slash (/). A group that has the same name cannot be created more than once at the same level in the hierarchy.

Managed label

To limit accesses by group level, specify Managed label. For details about how to specify Managed label, see 3.1.3 Assigning access permissions according to organizational hierarchy in the Planning and Configuration Guide.

To cancel, click the Close button.

Click the Add button.

The group is added to the simple search condition based on the specified information.

The following figure shows the Add Group dialog box in which information about a group to be added is specified.

Figure 4‒2: Add Group dialog box

4.1.2 Adding a user

To add a user:

From the simple search conditions, select the group to which you want to add a user.

Note that you cannot add a user to the group at the highest level.

Click the Add User button.

The Add User dialog box is displayed.

Items identified by a star () are mandatory.

User ID

Specifies a unique ID for each user. Alphanumeric characters are permitted.

Password

Specify a password for the user (you must specify it twice for confirmation purposes). Alphanumeric characters are permitted.

User name (English)

Specify a user name in English for the user.

User name

Specify a user name for the user.

In Role, select the appropriate user role for the user.

To cancel, click the Close button.

Click the Add button.

The user is added based on the specified information.

The following figure shows the Add User dialog box, in which information about a user to be registered is specified.

Figure 4‒3: Add User dialog box

4.1.3 Deleting groups or users

To delete a group or user, select its check box in the Group and User window, and then click the Delete button.

A deleted group or user is moved to the Trash that has been created in the group tree. If there are groups and users under the deleted group, the group is moved to the Trash with its hierarchical relationship and user information retained as is. Therefore, if you delete a group by mistake, you can restore it to its original location from Trash. However, if the group is deleted from the Trash, it can no longer be restored.

Note

If you use the IP Group job menu to create a group-specific IP group and manage IP addresses, deleting the group also deletes the associated IP groups. However, while the deleted group is in the Trash, the IP group is not deleted.

4.1.4 Moving groups or users

To move a group or a user:

Select the check box for the group or user to be moved, and then click the Move button.

The Browse Groups dialog box is displayed. Note that Trash is not displayed as a destination for the move.

To cancel, click the Close button.

Specify the target location, and then click the OK button.

The group or user is moved to the specified location.

4.1.5 Viewing and editing groups

From the simple search conditions, select the group that is one level higher than the group that you want to view or edit. Click a Local name link shown in Group name/User name to display the Group Details dialog box. On the Group tab of this dialog box, you can view or edit the detailed information about the group.

The following figure shows the Group tab in the Group Details dialog box.

Figure 4‒4: Group Details dialog box (Group tab)

(1) Changing group information

To change group information:

Select the Group tab in the Group Details dialog box.

The items that can be specified are the same as for the Add Group dialog box. For details about the items that can be specified, see step 2 in 4.1.1 Adding a group. However, Group ID cannot be changed.

To cancel, click the Close button.

Click the Update button.

The group information is changed based on the specified information.

(2) Deleting group information

To delete group information:

Select the Group tab in the Group Details dialog box.

Click the Delete button.

The group information for the displayed group is deleted.

Note that deleting a group in the Group Details dialog box is the same as deleting a group in the Group and User window. For details about deleting groups in the Group and User window, see 4.1.3 Deleting groups or users.

4.1.6 Viewing and editing divisions

From the simple search conditions, select the group that is one level higher than the group that you want to view or edit. Click a Local name link shown in Group name/User name to display the Group Details dialog box. On the Divisions tab of this dialog box, you can view or edit the detailed information about the division.

The following figure shows the Divisions tab of the Group Details dialog box.

Figure 4‒5: Group Details dialog box (Divisions tab)

(1) Adding divisions

To add a division:

Select the Divisions tab in the Group Details dialog box.

Click the Add button.

The Register Divisions dialog box is displayed.

Items with item names marked with a star () must be specified.

Division name

Specify a name for the division. Note that you cannot create a division that has the same name as a division that already exists.

Groups

If you select a group from the tree, the groups that belong below that group are shown in Groups. Note that the highest group (at the top of the tree) cannot be selected.

Groups (Division group)

The groups belonging directly below the group that is selected in Groups are displayed.

Division group (Division group)

Groups specified in division groups are displayed. If you select a group displayed in Groups and click the Assign button, the selected group is moved to Division Groups.

To cancel the specified divisions, select a group displayed in Division group and click the Cancel button. This will move the selected group to Groups.

If you click the Assign all button, the groups displayed in Groups are all moved to Division group.

If you click the Unassign all button, all groups displayed in Division group are moved to Groups.

To cancel, click the Cancel button.

Click OK.

The division is added based on the specified information.

The following figure shows the Register Divisions dialog box.

Figure 4‒6: Register Divisions dialog box

(2) Changing division information

To change division information:

Select the Divisions tab in the Group Details dialog box.

Click a division name link to change that division's information.

The Refresh Divisions dialog box is displayed. You can change division information in this dialog box.

The items that can be specified are the same as for the Register Divisions dialog box. For details about the items that can be specified, see step 2 in (1) Adding divisions. Note that groups already specified as divisions are displayed in Division Groups.

To cancel, click the Cancel button.

Click OK.

The division information is changed based on the specified information.

(3) Deleting a division

To delete a division:

Select the Divisions tab in the Group Details dialog box.

Select the check box of the division you want to delete.

Click the Delete button.

The selected division is deleted.

(4) Assigning a division to a user

To assign a division to a user:

Select the Divisions tab in the Group Details dialog box.

Select the check box for the division you want to assign to a user.

You can assign only one division at a time.

Click the Assign button.

The Assign Divisions dialog box is displayed.

Groups

If you select a group in the tree, the user names belonging directly below that group are shown in Personnel. However, it is not possible to select the highest group (at the top of the tree).

Personnel (Supervisor)

The user names belonging directly below the group that is selected in Groups are displayed.

Supervisor (Supervisor)

The user names to which the division is assigned are displayed. If you select a user name displayed in Personnel and click the Assign button, the selected user name is moved to Supervisor.

To release the assignment of a specified user, click the Cancel button. This will move the selected user name to Personnel.

If you click the Assign all button, all user names displayed in Personnel are moved to Supervisor.

If you click the Unassign all button, all user names displayed in Supervisor are moved to Personnel.

To cancel, click the Cancel button.

Click OK.

The division is assigned based on the specified information.

The following figure shows the Assign Divisions dialog box.

Figure 4‒7: Assign Divisions dialog box

(5) Exporting division information to a CSV file

You can export to a CSV file the division information that is set for a group. The following items are exported:

Division name

Division groups

User names

To export division information to a CSV file:

Select the Divisions tab in the Group Details dialog box.

Click the CSV button.

A listing of the information for the division displayed on the Divisions tab of the Group Details dialog box is exported.

4.1.7 Viewing and editing user information

From the simple search conditions, select the group that is one level higher than the group that you want to edit or for which you want to view user information. Click a User name link shown in Group name/User name to display the User Details dialog box. You can view or edit detailed user information in this dialog box.

(1) Changing user information

To change user information:

Select the User name link for the user whose information you want to change.

The User Details dialog box is displayed.

The items that can be specified are the same as for the Add User dialog box. For details about the items that can be specified, see step 2 in 4.1.2 Adding a user. However, User ID cannot be changed.

To cancel, click the Close button.

Click the Update button.

The user information is changed based on the specified information.

(2) Deleting user information

To delete user information:

Select the User name link for the user information that you want to delete.

The User Details dialog box is displayed.

Click the Delete button.

The selected user is deleted. Note that it is not possible to delete a user in the highest group.

Note that deleting a user in the User Details dialog box is the same as deleting a user in the Group and User window. For details about deleting users in the Group and User window, see 4.1.3 Deleting groups or users.

4.2 Searching for users (Search Users)

By using the Search Users job menu, you can search for users without regard to group. Because you can identify a user from information that you have, you can search for users in a role that you want to delete, or you can look up a telephone number from a user name.

To search for users, use the Search Users window, which is displayed by clicking the Search Users job menu. The following figure shows the Search Users window.

Figure 4‒8: Search Users window

When you click a User name link in a search results list, the User Details dialog box is displayed and you can check the detailed information about the user.

4.3 Changing information about asset locations (Location)

By using the Location job menu, you can change information about locations in order to reflect the fact that a workplace has moved or expanded.

By default, only the administrator can execute Location.

To change location information, start from the Location window, which is displayed by clicking the Location job menu. The following figure shows the Location window.

Figure 4‒9: Location window

To change the list of locations to be displayed, select a desired group in the tree in the left-hand frame in the Location tab window.

Clicking a link under Location displays the Location Details dialog box that enables you to view and change details.

4.3.1 Adding a location

To add a location:

From the simple search condition, select the location following which a location is to be added.

No location can be added under Trash.

Click the Add button.

The Add Location dialog box is displayed.

Items identified by a star () are mandatory.

Location ID

Specifies a unique ID for each location. Only alphanumeric characters are permitted. Note that the alphabetic characters are not case-sensitive. This location ID must be different from that of Trash used to temporarily save the deleted locations. The location ID of Trash is set in the Server Setup dialog box. The default is 99999999.

For details about the settings in the Server Setup dialog box, see 5.3.4(7) Trash location ID for deletions in the Planning and Configuration Guide.

Local name (English)

Specify a name in English for the location. Do not end the location name with a slash (/). A location that has the same name cannot be created more than once at the same level in the hierarchy.

Local name

Specify a name for the location. Do not end the location name with a slash (/). A location that has the same name cannot be created more than once at the same level in the hierarchy.

To cancel, click the Close button.

Click the Add button.

The location is added to the simple search condition based on the specified information.

The following figure shows the Add Location dialog box in which information about a location to be registered is specified.

Figure 4‒10: Add Location dialog box

4.3.2 Deleting a location

To delete a location, select its check box in the Location window, and then click the Delete button.

Any locations set under that location are also deleted.

The deleted location is moved to the Trash created in the tree for the location. If there are locations under the deleted location, they are moved to the Trash with their hierarchical relationship maintained. Therefore, if you delete a location by mistake, you can restore it by moving it from the Trash back to its original location. Note that locations cannot be restored once they are deleted from the Trash.

Notes

If you use the IP Group job menu to create a location-specific IP group and manage IP addresses, deleting the location also deletes the associated IP groups. However, while the deleted location is in the Trash, the IP group is not deleted.

If the settings in the Customize Job Menu job menu allow a user other than the administrator to use the Location job menu, once a non-administrator user logs out, the Trash is no longer displayed. To restore a location from the Trash to its original location after logging out, the user must contact the administrator.

4.3.3 Moving a location

To move a location:

In the Location window, select the check box for the location that you want to move.

To restore a deleted location, select the check box for the location in the Trash.

Click the Move button.

The Browse Locations dialog box is displayed.

To cancel, click the Cancel button.

Specify the target location, and then click the OK button.

The target location cannot be a location in the Trash.

The Browse Locations dialog box closes, and the location selected in the Location window moves to the specified location.

4.4 Changing IP group information (IP Group)

By using the IP Group job menu, you can group IP addresses by address ranges and manage them as IP groups. You can create groups by department and location, and assign desired names to them to manage IP address usage. IP group management is applicable only to the IP addresses of IPv4.

By default, only the administrator can execute IP Group.

To change IP group information, use the IP Group window, which is displayed by clicking the IP Group job menu. The following figure shows the IP Group window.

Figure 4‒11: IP Group window

By clicking a link under IP group name in a search results list, you can view, change, and delete the details about that IP group.

To manage IP addresses by group, use the Group-Specific IP Group tab to create IP groups, and to manage IP addresses by location, use the Location-Specific IP Group tab to create IP groups. To manage a group by subgroups or manage multiple groups as a single group, use the IP Group tab to create IP groups.

When you create an IP group in the Group-Specific IP Group tab or Location-Specific IP Group tab, it is also possible to automatically register a group and location that correspond to the IP address of each machine at the following times:

Collection of JP1/IT Desktop Management 2 - Manager management information

Execution of a Data maintenance task

Even if information about groups and locations is not collected in JP1/IT Desktop Management 2 - Manager, it is possible to register a group and location by using its IP address.

To automatically register a group and location that correspond to the IP address, you must specify settings in the Server Setup dialog box. For details about how to specify settings in the Server Setup dialog box, see 5.3.4(11) Settings for a group that uses a group-specific IP group and 5.3.4(12) Settings for a location that uses a location-specific IP group in the Planning and Configuration Guide. To automatically register a group and location that correspond to the IP address during execution of the Data maintenance task, you must edit the setup file (taskopt.ini). For details about how to edit the setup file, see 5.9.3(3) Changing the tasks to be executed in the Planning and Configuration Guide. For details about how to add IP addresses individually, see 2.6.2(1) Adding an IP address.

4.4.1 Adding an IP group

To add an IP group:

Select a tab to which an IP group is to be added.

Click the Add button.

Depending on the selected tab, the Add IP Group, Add Group-Specific IP Group, or Add Location-Specific IP Group dialog box is displayed.

Items identified by a star () are mandatory.

When specifying IP address range, make sure that the number of IP addresses in the range does not exceed 1,024.

To cancel, click the Close button.

Note

In the same tab, no IP group can have an overlapping IP address range. IP groups in different tabs might have overlapping address ranges. If you create IP groups with overlapping address ranges in different tabs, make sure that the same IP address in different tabs has different DHCP server usage settings. IP addresses in an IP group that uses the DHCP server are treated as unused IP addresses, even when they are fixed.

Click the OK button.

The IP group is registered based on the specified information.

The following figure shows the Add Group-Specific IP Group dialog box in which information about the IP group to be registered is specified.

Figure 4‒12: Add Group-Specific IP Group dialog box

4.4.2 Viewing IP address usage

To view information from the IP group search list in each tab, such as IP address usage and to where IP addresses are allocated:

In the IP group search list in each tab, click the IP address range link.

The IP Address Management dialog box is displayed, showing the usage of IP addresses in the group and IP address assignment target.

Narrowing down the list by usage

From the drop-down list, select Unused, Used, or Used (multiple only) and then click the Show button.

Checking the devices sharing the same IP address

Click a link under Used (multiple only) in the Usage condition column.

The IP Address Management - Device List dialog box is displayed, showing a list of devices sharing the same IP address.

To release the assignment, select the Asset No. check box and then click the Cancel button.

Displaying information about devices and users

Clicking a link under Asset No. or User name displays the Device Details dialog box or User Details dialog box.

Click the Close button.

The IP Address Management dialog box closes.

The following figure shows the IP Address Management dialog box.

Figure 4‒13: IP Address Management dialog box

4.4.3 Assigning IP addresses to devices

To assign IP addresses to devices:

In the IP group search list in each tab, click the IP address range link.

The IP Address Management dialog box is displayed.

Click the link for the IP address that you want to assign to a device.

The IP Address Management - Asset Assignment dialog box is displayed.

If necessary, specify the search condition and click the Search button.

Devices matching the search condition are searched for among devices with no IP address assigned.

To cancel, click the Close button.

Select a device from the search result and then click the Assign button.

The IP address is assigned to the selected device.

The following figure shows the IP Address Management - Asset Assignment dialog box with the devices searched.

Figure 4‒14: IP Address Management - Asset Assignment dialog box

4.4.4 Releasing the IP addresses assigned to devices

To release IP addresses assigned to devices:

In the IP group search list in each tab, click the IP address range link.

The IP Address Management dialog box is displayed.

Click the link under Usage condition for the IP address whose assignment you want to release.

The IP Address Management - Device List dialog box is displayed.

To cancel, click the Close button.

Select the Asset No. check box for the device whose assignment is to be released, and then click the Cancel button.

The assignment of IP address to the selected device is released.

The network information that contains the released IP address is deleted as follows:

If DHCP server name has been registered (or at least MAC address, Host name, or Computer name has been registered), the network information is deleted, unless there is a corresponding value when JP1/IT Desktop Management 2 - Manager management information is acquired.

If none of DHCP server name, MAC address, Host name, or Computer name has been registered, the network information is deleted when the assignment is released.

4.4.5 Downloading the IP address usage

To download the IP address usage for each IP group as a CSV file:

In the IP group search list in each tab, click the IP address range link.

The IP Address Management dialog box is displayed.

To cancel, click the Close button.

From the drop-down list, select the IP address usage that you want to download and then click the CSV button.

IP address, Asset No., User name, and Device type of the IP address that matches the selected usage are output to a CSV file.

If the selected usage is blank, Used, or Used (multiple only), a dialog box is displayed, asking whether to output information about all devices assigned to each IP address.

To output information about the IP address and about all devices using the IP address, click the Yes button.

To output information about the IP address and about one device using the IP address, click the No button. If you do not need to output information about all devices, such as when you are only checking whether a particular IP address is in use, click the No button.

To cancel, click the Cancel button.

4.4.6 Deleting an IP group

To delete an IP group in each tab:

On the IP group search list in each tab, select the check box for the IP group that you want to delete.

Click the Delete button.

A confirmation message dialog box is displayed. Clicking the OK button deletes the IP group.

4.5 Managing device catalog information (Device Catalog)

By using the Device Catalog job menu, you can register and edit the device catalog information that is used to register new devices.

Some device information is predefined for each product, such as CPU and memory size. A collection of these items that have already been registered is called a device catalog.

For items that are already registered, you can save time in entering predefined items by selecting the device catalog for the product to be registered.

By default, only the administrator can perform device catalog management.

To manage device catalogs, use the Device Catalog window, which is displayed by clicking the Device Catalog job menu. The following figure shows the Device Catalog window.

Figure 4‒15: Device Catalog window

Clicking a link under Device name in a search results list displays the Device Catalog Details dialog box, which enables you to view the details of the corresponding catalog information. You can also use this dialog box to change and delete catalog information.

4.5.1 Registering a device catalog

To register a device catalog:

Click the Add button.

The Add Device Catalog dialog box is displayed.

Items identified by a star () are mandatory.

To cancel, click the Close button.

Click the OK button.

The device catalog is registered based on the specified information.

The following figure shows the Add Device Catalog dialog box, in which information to be registered is specified.

Figure 4‒16: Add Device Catalog dialog box

Attaching device image files

Image files can be attached to device catalogs. To specify a file for attachment, click the Attach button for Attached files, and then from the displayed Edit Attached Files dialog box, enter the file name in File name.

4.5.2 Deleting a device catalog

To delete a device catalog, select its check box, and then click the Delete button.

You can also delete a device catalog from the Device Catalog Details dialog box, which is displayed by clicking the corresponding link under Device name in a search results list.

4.6 Establishing correspondence between software names (Software Name)

By using the Software Name job menu, you can establish correspondence between the names of installed software assets and the software asset names so that it becomes possible to manage license usage. The names of installed software assets are the names used at the sources of the management information and registered as is by JP1/IT Desktop Management 2 - Manager into the asset management database. Therefore, to manage license usage correctly, you must establish the correspondence between these names and the actual names of the software assets.

You can also change other software information (such as the email notification threshold for exceeded licenses, license information, and downgrade software).

By default, only the administrator can execute Software Name.

To establish correspondence between software names, start from the Software Name window, which is displayed by clicking the Software Name job menu. The following figure shows the Software Name window.

Figure 4‒17: Software Name window

In a search results list, clicking a link under Software name displays the Software Name Details dialog box. This dialog box enables you to execute various tasks, such as changing software names, assigning installed software names, and registering license information and downgrade software assets.

Installed software name displays the installed software name and version. If a file name has been registered, this item also displays the file name, file size, and file date.

4.6.1 Registering a software name

Software names are the names of software that are used for management of assets. To register a license and assign a software name, select a software name from those that are registered here.

To register a new software name:

Click the Add button.

The Add Software dialog box is displayed.

To cancel, click the Close button.

Specify Software name, Software type, Developer, and Threshold, and then click the OK button.

Specification of Software name and Software type is mandatory.

To specify Software type:

By specifying Commercial or Shareware, the software comes under license management and is counted in the totals of the Owned License List job menu. If the number of licenses in use exceeds the number of licenses you own, the Excess License List job menu is displayed and an email notification is sent.

If Freeware is specified, the license is unlimited and the software is not displayed in the number of owned and available licenses in the Owned License List job menu. Also, the Excess License List job menu is not displayed.

The Add Software dialog box closes, and the software name is registered based on the specified information.

The following figure shows the Add Software dialog box in which a software name to be registered is specified.

Figure 4‒18: Add Software dialog box

4.6.2 Consolidating software names

You can consolidate multiple software names into one for management purposes.

To consolidate software names:

In Software name, as the search condition, specify the name to be consolidated, and then click the Search button.

The specified software names are retrieved.

You cannot consolidate names for different types of software.

In Software name, select the check box for the software name to be consolidated and then click the Consolidate button.

The Consolidate Software dialog box is displayed.

To cancel, click the Close button.

Select the radio button for the software to be consolidated and then click the Consolidate button.

The Consolidate Software dialog box closes, and the selected software assets are consolidated into one.

Any installed software name assigned before consolidation is maintained as is after consolidation. Note that no downgrade software is consolidated, if registered. Use the Software Name Details dialog box to re-register downgrade software assets, if necessary. For details about registering downgrade software assets, see 4.6.9 Adding downgrade software assets.

The following figure shows the Consolidate Software dialog box in which the software name to be consolidated is selected.

Figure 4‒19: Consolidate Software dialog box

4.6.3 Deleting a software name

To delete a software name, select its check box in the search results of the Software Name window, and then click the Delete button.

4.6.4 Changing a software name and attributes

Software Name manages the software names and, for each software name, the type, developer, and threshold that has been set.

The threshold is used to monitor license usage status and for determining when to send email notification to the asset manager. If no threshold is set, the value specified in the Server Setup dialog box is assumed (the default is 100%).

For details about specifying the settings in the Server Setup dialog box, see 5.3.4(8) Threshold for license excess in the Planning and Configuration Guide.

To change a software name, software type, developer, and threshold:

Specify a search condition, if necessary, and search for the software name to be changed.

The software names satisfying the condition are retrieved.

Click the link of the software name to be changed.

The Software Name Details dialog box is displayed.

To cancel, click the Close button.

In the Name tab, edit Software name, Software type, Developer, and Threshold.

For Threshold, specify a numeric value in the range from 0 to 100 (%).

If the software type is changed from Commercial or Shareware to Freeware, the number of owned licenses is not changed automatically to unlimited. To change the license into unlimited for software for which the software type has been changed to Freeware, you need to take some operation. To do so, delete the number of owned licenses registered in the Software Details dialog box (Asset tab) and select the Unlimited license check box.

Click the Update button.

The Software Name Details dialog box closes, and the information is updated based on the edited information.

4.6.5 Assigning an installed software name

To assign an installed software name to a software name:

Specify a search condition, if necessary, and search for the software name to be changed.

The software names satisfying the condition are retrieved.

Click the link of the software name to be changed.

The Software Name Details dialog box is displayed.

To cancel, click the Close button.

In the Assign tab, click the Add button.

The Add Installed Software dialog box is displayed.

Search for the installed software name to be assigned.

The system searches for the installed software names that have not been assigned to any software name.

To cancel, click the Close button.

In the search results, select the check box of the installed software name to be assigned, and then click the OK button.

The Add Installed Software dialog box closes, and the selected installed software name is added as the assigned installed software name. To add another installed software name, repeat steps 3-5.

Click the Close button.

The Software Name Details dialog box closes.

The following figure shows the procedure for adding an installed software name from the Software Name Details dialog box.

Figure 4‒20: Procedure for adding an installed software name to be assigned

Once an installed software name is assigned, the corresponding software asset information cannot be deleted. To delete such software asset information, you must first release the assigned installed software name.

Assigning multiple installed software names

You can assign multiple installed software names to a single software name. In such a case, the usage count is 1 even when the software asset assigned to the same software name is installed on the same machine.

This makes license management easy, for example, when the same software is not managed by version or when downgrading is applied in the entire company.

4.6.6 Releasing assignment of an installed software name

To release the assignment of an installed software name, select its check box in the Assign tab in the Software Name Details dialog box, and then click the Cancel button.

4.6.7 Registering license information

To register license information:

Specify a search condition, if necessary, and search for the software name for which license information is to be registered.

The software names satisfying the condition are retrieved.

Click the link of the software name for which license information is to be registered.

The Software Name Details dialog box is displayed.

To cancel, click the Close button.

In the License tab, click the Add button.

The Add License dialog box is displayed.

Specify each item as appropriate for the license, and then click the OK button.

Make sure that License name is specified.

The Add License dialog box closes, and the specified license information is registered.

The following figure shows the Add License dialog box in which license information is specified.

Figure 4‒21: Add License dialog box

4.6.8 Changing license information

To change license information:

Specify a search condition, if necessary, and search for the software name for which license information is to be changed.

The software names satisfying the condition are retrieved.

Click the link of the software name to be changed.

The Software Name Details dialog box is displayed.

To cancel, click the Close button.

In the License tab, click the link under License name of the license information to be changed.

The License Information Details dialog box is displayed.

Edit each item, and then click the Update button.

Make sure that License name is specified.

The License Information Details dialog box closes, and the license information is updated based on the edited information.

4.6.9 Adding downgrade software assets

To use an older version with a purchased license (for example, purchasing Windows 8 and using Windows 7), you must register the software name for the older version.

To add a downgrade software asset:

In Software name, specify as the search condition the software name to which a downgrade software asset is to be added, and then click the Search button.

The applicable software names are retrieved.

Click the link of the software name to which the downgrade software asset is to be added.

The Software Name Details dialog box is displayed.

To cancel, click the Close button.

In the Downgrade tab, click the Add button.

The Software dialog box is displayed.

Specify a desired search condition, and then click the Search button.

The software assets satisfying the specified condition are retrieved.

Select the check box of the software name that is to be registered as downgrade software, and then click the OK button.

The Software dialog box closes, and the specified software asset is registered as downgrade software.

In order for the registered downgrade software to be subject to license management totals, Downgrade must be set to Enable when the license is registered. For details about how to register licenses, see 2.4.5(2) How to specify a license name.

4.6.10 Releasing a software name from downgrade software

To release a software name from downgrade software, select its check box in the Downgrade tab in the Software Name Details dialog box, and then click the Cancel button.

4.7 Changing information about installed software (Installed Software)

By using the Installed Software job menu, you can manage the names of installed software assets. This job also manages whether installation and licenses for each such software asset are to be permitted.

By default, only the administrator can execute Installed Software.

To manage installed software assets, use the Installed Software window, which is displayed by clicking the Installed Software job menu. The following figure shows the Installed Software window.

Figure 4‒22: Installed Software window

Installed software name displays the installed software name and version. If a file name has been registered, the file name, file size, and file date are also displayed.

For each installed software, in addition to the name and version, the following information is set in order to manage its licenses:

Permission

Sets whether installation of the software is to be permitted. By specifying this information, you can manage the software to protect against unauthorized installation or usage.

Software type

Sets the type of software. By setting the type to be managed separately from other software assets, you can use this information in user reports, and others.

If management information acquired by JP1/IT Desktop Management 2 - Manager is registered, Normally, Office products, Virus definition, or Operating system is set.

Managed level

Sets the level at which licenses are to be managed. This setting is used to register information when management information is acquired from JP1/IT Desktop Management 2 - Manager.

Managed object

Include the software asset in license usage counts.

Managed object not in license count

Do not include the software asset in license usage counts. Register it as an installed software asset.

Unmanaged object

Do not manage licenses and do not register it as an installed software asset.

4.7.1 Registering an installed software name

The installed software name is the name of the software as it is installed on the device. When an installed software asset is added in the Software tab in the Device Details dialog box, the name registered here is selected as the installed software name.

In each job menu under the job category Software License, to execute software license management, you must not only register an installed software name but also assign a software name to the registered installed software name.

To register a new installed software name and establish its correspondence with a software name:

Click the Add button.

The Add Installed Software dialog box is displayed.

To cancel, click the Close button.

Specify an item.

Items identified by a star () are mandatory.

Click the Browse button for Software name.

The Select Software dialog box is displayed.

If necessary, specify the search condition and click the Search button.

The software names satisfying the condition are retrieved.

Select the name of the software that you want to establish correspondence with the installed software name to be registered, and then click the OK button.

The Select Software dialog box closes, and Software name is specified.

In the Add Installed Software dialog box, click the OK button.

The Add Installed Software dialog box closes, and the installed software name is registered based on the specified information.

The following figure shows the Add Installed Software dialog box in which the software name to be registered is specified.

Figure 4‒23: Add Installed Software dialog box

4.7.2 Changing the installed software information

To change an installed software name, version, permission, type, managed level, and correspondence with software name:

From the search results in the Installed Software window, click the link of the installed software name to be changed.

The Installed Software Details dialog box is displayed.

To cancel, click the Close button.

Edit each item.

To change the correspondence with the software name, use the Select Software dialog box that is displayed by clicking the Browse button.

To release the correspondence with the software name, click the Clear Settings button in the Select Software dialog box.

Click the Update button.

Information about the installed software asset is updated based on the edited information.

To change multiple installed software information items in a batch operation

The values of Permission, Software type, and Managed level can be changed in a batch operation for multiple installed software items.

Select the check boxes for the names of the installed software that you wish to change, click the Batch Update button, and the Batch Update dialog box is displayed.

Specify Permission, Software type, or Managed level in the Batch Update dialog box, and then click the OK button to change the specified values.

Note

Suppose Installed software name, Installed software version, File name, File size, or File date is changed from the installed software information collected from JP1/IT Desktop Management 2 - Manager management information. In such a case, the next time management information is collected, the above changed software item is recognized as different software.

4.7.3 Assigning to a software name

To search for an installed software name that has not been assigned to a software name and assign it to a software name:

In the search condition Assign Software, specify Unassigned, and then click the Search button.

The installed software names that have not been assigned to software names are retrieved.

Click the Installed software name link.

The Installed Software Details dialog box is displayed.

Click the Browse button for Software name.

The Select Software dialog box is displayed.

If necessary, specify conditions and then click the Search button.

The software names satisfying the conditions are listed.

Select the software name to which you want to assign the installed software name, and then click the OK button.

The Select Software dialog box closes and Software name is specified.

In the Installed Software Details dialog box, click the Update button.

The Installed Software Details dialog box closes and the installed software name is assigned to the software name.

4.7.4 Deleting an installed software name

To delete an installed software name, select its check box in the search results of the Installed Software window, and then click the Delete button.

If the specified installed software name has been assigned to a software name, a confirmation message dialog box is displayed. Clicking the OK button releases the assignment to the software name and deletes the installed software name.

To cancel deleting the installed software name, click the Cancel button.

4.8 Adding and changing types and statuses (Code)

Information that is managed by defining its type, such as device and software status, is associated with codes in the asset management database.

By editing the codes and attributes (code display values or whether to display the codes in a window operation), you can add and edit the search conditions specified with each job menu and the output result.

For example, you can add a new device type to the Device type item in the New Device window or Device Details dialog box, or you can hide unneeded CPU types for the Processor item.

For details about the codes managed in the asset management database, see 14.2 Lists of properties for object classes in the Planning and Configuration Guide.

By default, only the administrator can execute Code.

To edit codes, start from the Code window, which is displayed by clicking the Code job menu. The following figure shows the Code window.

Figure 4‒24: Code window

4.8.1 Adding codes

To add a code:

In the Managed class list, click the link of the class to which a code is to be added.

The code ID of the selected class is displayed.

Some code information cannot be added. For details about the code information that cannot be added, see 4.8.6 Code information that cannot be added or deleted.

Click the link of the Code ID to which a code is to be added.

The code and the corresponding display value are displayed.

The contract information and company catalog, and the hardware information and device catalog share code information. For details about the shared codes, see 4.8.5 Code IDs shared among multiple classes.

Click the Add button.

The Add Code dialog box is displayed.

Code value and Display value must be specified. You cannot add a code or display value that has already been registered.

Note that the meaning of a code might depend on the numerical range in which it is specified. The code ranges that can be specified have specific code IDs. For details about the code specification ranges, see 4.8.4 Meaning of codes depending on specification range.

To cancel, click the Close button.

Click the OK button.

The code is added based on the specified information, and the Add Code dialog box closes.

The following figure shows the Add Code dialog box in which a code to be registered is specified.

Figure 4‒25: Add Code dialog box

Note

To add a code to CPUType and OSType for items added by JP1/IT Desktop Management 2 - Manager, make sure that the added code matches JP1/IT Desktop Management 2 - Manager's system information CPU type.

Note that CPUType is used with an automatically-added value in the range from 90000 to 90999. If you add a unique code to CPUtype, make sure that the specified value is in the range from 00000 to 89999, or from 91000 to 99999.

4.8.2 Changing a code's display value

To edit a code's display value:

From the list of Managed class, click the link of the class whose code is to be edited.

The code IDs of the selected class are displayed.

Click the link under Code ID of the code to be edited.

The codes and corresponding display values are displayed.

The contract information and company catalog, and the hardware information and device catalog share code information. For details about the shared codes, see 4.8.5 Code IDs shared among multiple classes.

In the Code value list, click the link of the code to be edited.

The Edit Code dialog box is displayed.

To cancel, click the Close button.

Edit Display value, and then click the Update button.

The code information is updated based on the specified information, and the Edit Code dialog box closes.

Specification of Display value is mandatory.

4.8.3 Deleting code information

To delete code information:

From the list of Managed class, click the link of the class whose code is to be deleted.

The code IDs of the selected class are displayed.

Click the link under Code ID of the code to be deleted.

The codes and corresponding display values are displayed.

The contract information and company catalog, and the hardware information and device catalog share code information. For details about the shared codes, see 4.8.5 Code IDs shared among multiple classes.

In the Code value list, click the link of the code to be deleted.

Click the Delete button.

The selected code information is deleted. Note that a code whose check box is disabled cannot be deleted. For details about the code information that cannot be deleted, see 4.8.6 Code information that cannot be added or deleted.

4.8.4 Meaning of codes depending on specification range

Depending on the code specification range, there might be code IDs whose addable codes are limited in range, or code IDs which are treated differently in the asset management system. When adding or changing codes, you must note the appropriate specification range.

The following table describes the code IDs along with the specification ranges in which they can be added.

Table 4‒2: Code IDs whose range of codes that can be added is limited

Managed class (managed class name)

Code ID (display name)

Range for addition

HardwareInfo (hardware information)

ModelKind (composition)

970-998

MonitorKind (monitor type)

970-998

MonitorResolution (monitor resolution)

970-998

InstalledList (installed software list)

InstalledKind (software type)

170-198

LicenseInfo (license information)

LicenseType (license type)

170-199

PurchaseType (licensing method)

170-199

LocationInfo (location information)

Attribute (attribute)

170-198

VolumeContract (volume contract information)

VolumeContractKind (category)

170-199

VolumeContractObject (software asset)

170-199

Others (codes not belonging to any of the above)

MatterCategory (item category)

000-099,

200-299

The following table describes the meanings of the codes depending on their specification ranges.

Table 4‒3: Meanings of codes depending on their specification range

Code ID

Displayed name

Meaning

Code range

Category

Range for addition

Default

AssetStatus

Status

Active#1

000-499

000-299 (Used)

270-299

002: Active

300-499 (Not used)

470-499

301: Stock

Scrap#2, #3, #4

500-719

500-599 (Restore)

570-599

501: Restore

600-699 (Scrap)

670-699

601: Scrap

700-719 (Pre-scrap)

710-719

701: Pre-scrap

Erase#4, #5

999

--

--

999: Erase

SoftwareStatus

Status

Active

000-499

--

470-499

001: Active

Scrap#2, #6

500-699

500-599 (Restore)

570-599

501: Restore

600-699 (Scrap)

670-699

601: Scrap

Erase#5, #6

999

--

--

999: Erase

ContractStatus,

VolumeContractStatus

Status

Under contract

000-499

--

470-499

001: Under contract

Expired#7

500-998

--

570-998

501: Expire

Erase#5, #6

999

--

--

999: Erase

MaintenanceStatus

Status

Being handled

000-899

--

870-899

001: Wrong

002: Informed

003: Under

repair

Solved

900-999

--

970-999

901: Complete

MachineKind

Device type

Computing

100-199

--

170-198

100: PC

101: PC server

102: UNIX

103: UNIX server

150: Smart device

199: Other system device

Accessories

200-299

--

270-298

200: Monitor

201: Hard disk

202: CD-R

203: CD-R/W

204: DVD

205: DAT

206: MO

207: Printer

208: Peripheral device

209: USB device

210: Storage

Networking

300-399

--

370-398

300: HUB

301: Router

302: Network

printer

399: Network

device

ContractKind

Contract type

Maintenance

100-199

--

170-199

100: Maintenance

Lease

200-299

--

270-299

200: Lease

Rental

300-399

--

370-399

300: Rental

SoftwareKind

Software type

Software whose licenses are managed#8

100-199

--

170-199

100: Commercial

101: Shareware

Software whose licenses are not managed#9

200-499

--

470-499

200: Freeware

MaintenanceKind

Problem type

JP1 event

001

--

--

001: JP1 event

SNMP trap

002

--

--

002: SNMP

trap

User-registered

100-199

--

170-199

100: User registered

LicenseCategory

License category

Install license

100-199

--

170-199

100: Install license

User license

200-299

--

270-299

200: User license

Other

300-399

--

370-399

300: Other

Legend:

--: Not applicable

#1

This is subject to the same search and totaling processing as for the default statuses Active and Stock.

#2

When maintenance of the asset management database is executed by the Data maintenance task registered in Windows Task Scheduler, the associated network information (IP address only), installed software information, patch information, and virus definition information are deleted.

Additionally, the license key assigned to assets is released.

#3

When management information is obtained from the JP1/IT Desktop Management 2 - Manager, the information is updated regardless of the code value of AssetStatus.

#4

License totaling does not apply to devices whose device status is Scrap or Erase.

#5

This information is deleted if a maintenance operation is executed on the asset management database by the Data maintenance task registered in Windows Task Scheduler.

#6

This is not subject to search or totaling processing in the windows provided by default.

#7

The target device or software can no longer be added.

#8

This is subject to the same search and totaling processing as for the default types Commercial and Shareware.

#9

This is subject to the same search and totaling processing as for the default type Freeware.

4.8.5 Code IDs shared among multiple classes

Some code IDs are shared among multiple classes. Therefore, if you modify shared code information, the change is also effective for the classes that share the code.

The following table lists the code IDs that are shared among multiple classes.

Table 4‒4: Code IDs shared among multiple classes

Managed items

Shared code ID

Managed class

Property name

Contract (contract information) and ContractCatalog (company catalog)

UserPropertyCode_1

UserPropertyCode_2

ContractProperty1

ContractProperty2

HardwareInfo (hardware information) and MachineCatalog (device catalog)

CPUType

UserPropertyCode_1 to UserPropertyCode_12

MachineKind

ModelKind

MonitorKind

MonitorResolution

CPUType

HardwareProperty1 to HardwareProperty12

MachineKind

ModelKind

MonitorKind

MonitorResolution

4.8.6 Code information that cannot be added or deleted

For the following code IDs, the display value can be changed, but the code information cannot be added or deleted.

Table 4‒5: Code information that cannot be added or deleted

Managed class (managed class name)

Code ID (display name)

AssetInfo (asset information)

AssetKind (asset type)

AssetWorkKind (usage management)

DMStatus (ITDM2 Agent installed status)

Contract (contract information)

ContractObject (subject)

InstalledInfo (installed software information)

InventoryDelType (ITDM2 management information acquisition control)

InstalledList (installed software list)

InstalledInd (managed level)

Permit (permit)

InstalledUpdateRecord (software update log)

UpdateKind (update kind)

InstalledVirusDefInfo (virus definition information)

InventoryDelType (ITDM2 management information acquisition control)

ResidentKind (resident/nonresident)

LicenseAddUpRecord (license total log)

Permit (permit)

LicenseInfo (license information)

DownGrade (downgrade)

UpGrade (upgrade assurance)

Maintenance (maintenance log)

Importance (importance)

NetworkInfo (network information)

InventoryDelType (ITDM2 management information acquisition control)

IPAddressKind (IP address type)

PatchInfo (patch information)

InstalledStatus (applied status)

InventoryDelType (ITDM2 management information acquisition control)

TakeInventoryDef (ITDM2 management information)

InventoryUpType (update type)

UpdateRecord (device change log)

UpdateRecordInd (record indicator)

Others (codes not belonging to any of the above)

HardwareKind (hardware type)

JobKind (installation type)

RecordKind (managed information category)

RelationAsset (relationship)

SelectInstalledSoftwareType (software type)

SelectIPAddressAssign (IP address assignment)

SelectIPAddressType (usage)

UserOwnJobRole (official authority-based condition name)

4.9 Viewing and changing individual information (Individual Information)

By using the Individual Information job menu, you can display and edit information about a login user. You can view and edit such information as the password required for logging in to Asset Console, the user name, and the telephone number.

To view and edit individual information, use the Individual Information window, which is displayed by clicking the Individual Information job menu. The following figure shows the Individual Information window.

Figure 4‒26: Individual Information window

To change individual information, make sure that items with a star () are specified. To register the new information, click the Update button.

4.10 Changing asset information in a batch operation (Import)

By using the Import job menu, you can add, change, and delete asset information in a CSV file in a batch operation. By assigning items in a CSV file as Asset Console managed items, you can choose which items in the CSV file to change.

By default, only the administrator can execute importing.

To import asset information, click the Import job menu, which displays the Import window. The following figure shows the Import window.

Figure 4‒27: Import window

All registered conditions are displayed in a list. To filter the display, specify conditions for the search.

To import, begin by creating conditions, and then execute on the basis of the conditions. Sample import conditions are provided for each type of information. If you are importing previously exported data exactly as before or you are otherwise importing data using the default settings, you can import using sample conditions.

In addition to importing using the Import window, you can also import by executing jamCsvImport.bat or by using the jamimport command. For details about each execution method, see 7.1.1 Import flow in the Planning and Configuration Guide.

4.10.1 Creating a CSV file to be imported

Create a CSV file to be imported, such as a CSV file output by another system or a CSV file containing exported data that has been edited.

For import processing, you specify a type of information (asset type), such as Device information or Software information. For details about the items that are imported for each category, see 14.4 Items to be imported or exported using a job menu in the Planning and Configuration Guide.

For details about each item, see 14.2 Lists of properties for object classes in the Planning and Configuration Guide.

(1) CSV file format

In a CSV file, the first line describes the item names in comma-separated format, and subsequent lines describe the item values.

Item names can be expressed as any character string. Make sure that each specified item name is unique in the CSV file because it is used for assignment with a managed item.

If there is more than one value for a particular information item assigned to the same asset, such as when multiple IP addresses are assigned to one PC, enter the information on separate lines, making sure that information items other than the information for which different values exist remain identical.

Important note

If you open a CSV file with Microsoft Excel, the leading zeros are automatically deleted from numeric values, such as codes and IDs, and the contents of the file might be changed from the original information. Therefore, when you use Microsoft Excel, use the Import Text File function, set the column data format to Text, and then import and edit the file.

If a pair of double quotation marks (""), indicating a NULL string, is specified as a value in the CSV file, the pre-existing information in the asset management database is not updated. Note that data cannot be updated by the NULL value.

You must ensure that the number of columns in the CSV file header (first row) matches the number of columns in the data (subsequent rows).

Reference note

You can also omit the creation of an import condition by setting the item name in the CSV file to the same character string as the managed item. For a condition, specify the provided sample condition. The sample condition is created by the default settings for each category. Either create a condition according to the item name in the CSV file or edit the CSV file using the sample condition, whichever is suitable.

When you edit a CSV file, use the exported data in the following procedure for convenience:

From the Export job menu, select the same category as the information that you want to import, and then export the information using the default settings.

Set the item names in the output CSV file to the item names in the CSV file that is to be imported.

If you are not exporting, see 14.4 Items to be imported or exported using a job menu in the Planning and Configuration Guide to match the item names.

(2) Items for which information managed in the asset management database has precedence

When you import information about group, user, role, and official authority, the corresponding Group name, User name, Role name, and Official authority name are registered from the group, user, role, and official authority information in the asset management database on the basis of the values of Group ID, User ID, Role ID, and Official authority ID specified in the CSV file.

If a combination of ID and name does not match the information in the asset management database, information in the asset management database with the matching ID takes precedence over the value in the CSV file.

(3) How to create CSV files

When you create conditions to update data in the asset management database using a CSV file that contains the values to be assigned to the existing data, you must set the correct assignment items.

This subsection describes how to create a CSV file to add or update data for each asset type. Notes about creating import conditions also apply to CSV file creation. When you create import conditions, also set each item according to the CSV file creation method.

How to create conditions for updating existing data

When you update existing data, you must create conditions, paying attention to the items that are assigned to data in the asset management database.

For assignment of data in the imported CSV file and existing data, the values of IDs, such as Asset ID and Group ID, take precedence, followed by the values that correspond to the IDs, such as Asset No. and Group name. Finally, if there is any English name, such as Group name (English), assignment is performed with the English name.

The following figure shows how existing data is updated by assigning data using an example of importing device information.

Figure 4‒28: Example of data assignment and updating during import of CSV files

This example assigns existing data with Asset ID:000001 and uses the value in the CSV file to update Asset No. to 000001.

The value of Group ID:11000000 in the CSV file is assigned to the group information, and Group name that corresponds to Group ID is updated to IT Management Dept.

As demonstrated in this example, if an item is managed by ID, and its ID and name do not match the values in the asset management database, the value in the asset management database that corresponds to that ID is updated.

(a) Device information

If you are updating existing information, make sure that you specify Asset ID or Asset No. Also for the condition, set the assigned item according to the specification in the CSV file. If both are set, Asset ID is used for assignment and Asset No. is updated by the value in the CSV file. If assignment is to be by Asset ID, specify only the new value in Asset No. You can omit any value that remains unchanged.

Information for groups, location, users, managed groups, and administrators is assigned to the corresponding information in the order ID and name. Therefore, if you are assigning existing information, you must specify only one of the values; you do not need to specify the values of all items. When the corresponding information is assigned by ID, the value for the name is updated by the assigned information.

If you are updating the network information, make sure that you specify Network info ID. To check the Network info ID of the information to be updated, export the network information.

If the IP address specified in IP address has not been registered in the asset management database during import operation, IP address is automatically created in the IP address control information. Note that the IP address control information items are not output by export operation.

(b) Installed software information

If you are updating existing information, make sure that you specify Asset ID or Asset No. Also for the condition, set the assigned item according to the specification in the CSV file. If both are set, Asset ID is used for assignment. If assignment is to be by Asset ID, you can omit Asset No.

If Installed software name, Installed software version, File name, File size, or File date that has been specified in the CSV file has not been registered in the installed software list, the value in the CSV file is added to the installed software list.

(c) Installed software list

If pre-existing information is updated, you must specify one of the following:

Installed software ID

Installed software name, Installed software version, File name, File size, and File date

Also for the condition, set the assigned item according to the specification in the CSV file. If both are specified, assignment is by Installed software ID, and Installed software name, Installed software version, File name, File size, and File date are changed by the values in the CSV file. If assignment is to be by Installed software ID, specify only the new values in Installed software name, Installed software version, File name, File size, and File date. You can omit any value that remains unchanged.

If you are specifying a software name, make sure that the specified name has been registered in the asset management database.

(d) Software information

If you are updating pre-existing information, you must specify one of the following:

Asset ID

Asset No. and Group name (or Group ID)

If you are updating software information, you cannot change Software list ID, Software name, Software type, License ID, or License name.

If you specify Group ID and User ID, you can omit Group name and User name.

If you are updating license information, make sure that you specify License ID. For an item with no assignment information, the license information is newly added.

If you are adding software information and also adding license information, make sure that you specify License name.

(e) Software list

If you are updating pre-existing information, you must specify one of the following:

Software list ID

Software name and Software type

Also for the condition, set the assigned item according to the specification in the CSV file. If both are specified, assignment is by Software list ID, and Software name is changed by the value in the CSV file. If assignment is to be by Software list ID, specify only the new value in Software name. You can omit any value that remains unchanged.

(f) Group information

If you are updating existing information, make sure that you specify Group ID. For the condition, set the assigned item according to the specification in the CSV file. If assignment is to be by Group ID, specify only the new value in Group name. You can omit any value that remains unchanged.

In Upper Group ID, you can set either ID or name. However, if the value set as the name matches an existing ID, the group with the matching ID is updated.

If the item cannot be assigned by the group ID set in Upper Group ID, or if null data has been set in Upper Group ID, the null data is set in Upper Group ID.

If a group is deleted, all groups and users under the deleted group are moved to Trash.

Note

If group information is to be deleted during import operation and a group in a higher hierarchy is specified in the CSV file, all the groups and users under that hierarchy are deleted. For example in Figure 4-29, if a group in a higher hierarchy and its subordinate groups are specified, the information that is moved to the trash is also deleted during a single import operation. In such a case, not only the groups but also the users belonging to those groups are completely deleted and become unrecoverable.

The following figure shows an example in which the groups and users that belong to the deleted group are also deleted from the trash.

Figure 4‒29: Example in which the groups and users that belong to the deleted group are also deleted from the trash

Sales Department is deleted from the asset management database and its subordinate groups and users are moved to the trash.

Sales Division 1 and the users belonging to Sales Division 1 are deleted from the trash.

Sales Division 2 and the users belonging to Sales Division 2 are deleted from the trash.

(g) User information

If you are updating existing information, make sure that you specify User ID. For the condition, set the assigned item for User ID.

For the group to which the user belongs, specify either Group ID or Group name. If both are specified, the information associated with Group ID is assigned. If assignment is to be by Group ID, you can omit Group name.

For the role to which the user belongs, specify either Role ID or Role name. If both are specified, the information associated with Role ID is assigned. If assignment is to be by Role ID, you can omit Role name.

For the official authority to which the user belongs, specify either Official authority ID or Official authority name. If both are specified, the information associated with Official authority ID is assigned. If assignment is to be by Official authority ID, you can omit Official authority name. If assignment cannot be made by Role ID, new role information is added. If assignment is to be by Role name and the same role name has been registered more than once, the first one found in ascending order of Role ID is assigned.

Information about a user that does not belong to the group cannot be deleted. Additionally, group information cannot be updated for a user that does not belong to the group.

If User name (or User name (English)) has not been set, User ID of the user information is registered.

Deleting official authority only or updating official authority is not permitted.

When a new user is registered, a password is not set. Use a window operation to set a password.

(h) Location information

If you are updating existing information, make sure that you specify Location ID. For the condition, set the assigned item according to the specification in the CSV file. If assignment is to be by Location ID, specify only the new value in Location name. You can omit any value that remains unchanged.

In Upper location ID, you can set either ID or name. However, if the value set as the name matches an existing ID, the group with the matching ID is updated.

If the item cannot be assigned by the location ID set in Upper Location ID, or if null data has been set in Upper Location ID, the null data is set in Upper Location ID.

If you delete a location, the locations under the deleted location are moved to Trash.

(i) Maintenance contract information, Rental contract information, Lease contract information, Volume contract information

If you are adding contract information, make sure that you specify Contract No., Contract date, Contract start date, Contract end date, and Contracted company.

If you are updating existing information, make sure that you specify Contract ID or Contract No. For the condition, set the assigned item according to the specification in the CSV file. If assignment is to be by Contract ID, specify only the new value in Contract No. You can omit any value that remains unchanged.

Do not change Subject. When updating, set the value before the change.

You cannot release an asset that is subject to a contract. To release it, use a window operation.

Subject assets are assigned by Asset ID or Asset No. Only those assets that have been registered in the asset management database can be set as subject assets.

To register multiple assets for a single contract information item, set Contract ID on each line.

If the same asset number has been registered more than once, subject software cannot be assigned by Asset No.

Do not change Category.

Do not change the value of Frequency during an update operation.

If the group specified in Group ID is not registered in the asset management database, null data is set in Group ID.

(j) IP group information

When registering an IP group, the IP addresses in the range from the specified start address to end address are registered.

If you are updating existing information, make sure that you specify IP group ID or IP group name. For the condition, set the assigned item according to the specification in the CSV file. If both are specified, assignment is by IP group ID, and IP group name is changed by the value in the CSV file. If assignment is to be by IP group ID, specify only the new value in IP group name. You can omit any value that remains unchanged. If assignment is to be by IP Group name and multiple items having the same IP group name have been registered in the same tab of the IP Group job menu, information cannot be imported.

(k) Device catalog information

If you are adding information, make sure that you specify Device name and Model.

If you are updating pre-existing information, you must specify one of the following:

Catalog ID

Device name and Model

For the condition, set the assigned item according to the specification in the CSV file. If assignment is to be by Catalog ID, Device name is updated with the value in the CSV file.

(l) Problems

If you are adding information, make sure that you specify Overview of problem.

If you are updating existing information, make sure that you specify Maintenance log ID or Managed No. For the condition, set the assigned item according to the specification in the CSV file. If assignment is to be by Maintenance log ID, specify only the new value in Managed No. You can omit any value that remains unchanged.

If the erroneous asset cannot be assigned by Asset No., null data is set in Asset ID and Asset No.

(m) Assigned license information

If you are adding information, make sure that you specify Key ID for the software key information that is used for license assignment. If Key ID is not set, the information assigned by the software information Asset ID is used to register Product ID, License key, and Serial no.

If you are updating pre-existing information, make sure that you specify one of the following items for the software to which licenses are assigned:

Asset ID

Asset No. and Group name

For an installed license, specify Asset ID or Asset No. of the device to which the license is to be assigned in the hardware information Asset ID.

For a user license, specify User ID and User name of the user to which the license is to be assigned in the user information User ID and User name. If assignment is to be by User ID, you can omit User name.

As software key information to be used for assignment, specify Product ID, License key, and Serial no. If there is more than one software key information item that has the same three values, one of them is assigned.

For Asset ID, you can set either Asset ID or Asset No. If the value set as Asset No. matches an existing Asset ID, the software information having the matching Asset ID is assigned.

(n) Patches

If you are updating existing information, make sure that you specify Asset ID or Asset No. For the condition, set the assigned item according to the specification in the CSV file. If both are set, assignment is by Asset ID. If assignment is to be by Asset ID, you can omit Asset No.

(o) Virus definition

If you are updating existing information, make sure that you specify Asset ID or Asset No. For the condition as well, set the assigned item according to the specification in the CSV file. If both are set, assignment is by Asset ID. If assignment is to be by Asset ID, you can omit Asset No.

(p) Related asset information

If you are adding information, make sure that you specify one of the following:

Parent asset ID or Parent asset number

Child asset ID or Child asset number

For the condition as well, set the assigned items according to their specifications in the CSV file. If both Parent asset ID and Parent asset number (or both Child asset ID and Child asset number) are set, assignment is performed based on Parent asset ID (or Child asset ID). When assignment is performed based on Parent asset ID (or Child asset ID), you can omit Parent asset number (or Child asset number).

(q) Division information

If you are adding division information, make sure that you specify one of the following:

Division name and Group ID

Division name and Group

If you are also adding division groups, make sure that you specify Group ID or Group name.

For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is performed in the order shown above. If both are set and assignment was performed based on Division name and Group ID (item 1 above), assignment by Division name and Group (item 2 above) is not performed.

If you are adding division groups to division information, make sure that you specify one of the following, and then specify the Group ID or Group name setting of the division groups that are being added:

Division ID

Division name and Group ID (or Group)

For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is performed in the order shown above. If both are set and assignment was performed based on Division ID (item 1 above), assignment by Division name and Group ID (or Group) (item 2 above) is not performed.

If you are updating division information, make sure that you specify Division ID and Division name that is to be updated. The only information that can be updated is the Division name. Other items, even if specified, will not be changed. For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is performed based on Division ID.

If you are deleting division groups from division information, make sure that you specify one of the following and then specify Group ID or Group name of the division groups that are to be deleted:

Division ID

Division name and Group ID (or Group)

For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is in the order shown above. If both are set and assignment was performed based on Division ID (item 1 above), assignment by Division name and Group ID (or Group) (item 2 above) is not performed.

If you are deleting division information, make sure that you specify one of the following:

Division ID

Division name and Group ID (or Group)

Note that you should not specify Group ID or Group name. If you do, all corresponding division information and information assigned to divisions will be deleted.

For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is performed in the order shown above. If both are set and assignment was performed based on Division ID (item 1 above), assignment by Division name and Group ID (or Group) (item 2 above) is not performed.

(r) Division assignment

If you are adding division information, make sure that you specify one of the following:

Division name and Group ID

Division name and Group

If you are adding users that are assigned to division groups, make sure that you specify User ID or User name. Note that if there is already a user with the same name, make sure that you specify User ID.

For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is performed in the order shown above. If both are set and assignment was performed based on Division name and Group ID (item 1 above), assignment by Division name and Group (item 2 above) is not performed.

If you are adding users that are assigned to divisions, make sure that you specify one of the following and then specify the User ID or User name of the users that are to be added. Note that if there is already a user with the same name, make sure that you specify User ID.

Division ID

Division name and Group ID (or Group)

For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is performed in the order shown above. If both are set and assignment was performed based on Division ID (item 1 above), assignment by Division name and Group ID (or Group) (item 2 above) is not performed.

If you are updating division information, make sure that you specify the Division ID and Division name setting that is to be updated. The only information that can be updated is the Division name. Other items, even if specified, will not be changed. For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is performed based on Division ID.

If you are deleting users that were assigned to divisions, make sure that you specify one of the following and then specify the User ID or User name settings of the users that are to be deleted. Note that if there is already a user with the same name, make sure that you specify User ID. Note that if you do not specify User ID or User name, all of the corresponding division information and information assigned to divisions will be deleted.

Division ID

Division name and Group ID (or Group)

For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is performed in the order shown above. If both are set and assignment was performed based on Division ID (item 1 above), assignment by Division name and Group ID (or Group) (item 2 above) is not performed.

If you are deleting division information, make sure that you specify one of the following. Note that you should not specify User ID or User name. If you do, all corresponding division information and division assignment information will be deleted.

Corresponding Division ID

Corresponding Division name and Group ID (or Group)

For the condition as well, set the assigned items according to their specifications in the CSV file. Assignment is performed in the order shown above. If both are set and assignment was performed based on the corresponding Division ID setting (item 1 above), assignment by the corresponding Division name and Group ID (or Group) settings (item 2 above) is not performed.

4.10.2 Creating import conditions

To change asset information in a CSV file in a batch operation, create import conditions to specify the type of information and the items to be changed.

To create import conditions:

Click the Pattern button.

The Select Category dialog box is displayed.

Use Category to select the type of information you wish to import.

For details about the types of information that can be selected, see (1) Selecting the asset type below.

Click the OK button.

The Import window switches to a window for creating conditions.

Specify the CSV file to import.

For details about the CSV file format, see 4.10.1(1) CSV file format.

Select the processing mode.

Select Add, Update, Add/update, or Delete. For details about the processing in each of these modes, see (2) Selecting the processing mode below.

Specify the assigned items.

Specify the assigned item for each managed item. Items identified by a star () are mandatory. For details about how to set assigned items, see (3) Setting assigned items below.

If an asset type with a customized relationship is selected, assigned items cannot be set. In such a case, skip this step and go to step 7.

To cancel, click the Close button.

Click the Add button.

The Save Condition dialog box is displayed.

Specify any name, and then click the OK button.

The import conditions are saved under the specified name.

The following figure shows the window for creating import conditions when Device information is selected for Category.

Figure 4‒30: Import window (for creating conditions)

(1) Selecting the asset type

Asset types that can be selected in Category are listed below. For details about the items to be imported in each asset type, see 14.4 Items to be imported or exported using a job menu in the Planning and Configuration Guide.

Device information

Installed software information

Installed software list

Software information

Software list

Group information

User information

Location information

Maintenance contract information

Rental contract information

Lease contract information

Volume contract information

IP group information

Device catalog information

Problems

Assigned license information

Patches

Virus definition

Related asset information

Division information

Assign division

User definition (user report)#

User definition (form)#

Customize (Acquiring ITDM2 management information)#

User definition (import/export)#

User definition (item definition)#

User definition (contract history)#

#

Condition details cannot be specified for the customization information. Asset information exported to a CSV file from the Export window for backup purposes is used principally for restoring.

The version of customized information that has been exported can be determined from the first line of the CSV file.

Note

If you rename managed items using the Customize Managed Items job menu, the conditions provided in the sample become unusable. Therefore, create new import conditions.

(2) Selecting the processing mode

Select Add, Update, Add/update, or Delete as the processing mode. These processing modes are discussed as follows:

Add

New CSV file information is added. If an asset registered in the asset management database already exists and contains the same information and key as in the CSV file, the asset is not added.

Update

A search is made of the information registered in the asset management database for a match with the information in the CSV file. If a match is found, the asset information is changed. Note that Update cannot be selected when the asset type is Related asset information.

Add/update

A search is made of the information registered in the asset management database for a match with the information in the CSV file. If a match is found, the asset information is changed, otherwise it is registered as a new asset. Note that Add/update cannot be selected when the asset type is Related asset information, Division information, or Assign division.

Delete

A search is made of the information registered in the asset management database for a match with the information in the CSV file. If a match is found, the asset information is deleted. However, if any of the following is being used by other information, it is not deleted:

Installed software list

Software list

Group information

User information

Location information

(3) Setting assigned items

The items that are subject to import are displayed in the Managed items column. By clicking the Browse button and displaying the Setting Assignment dialog box, you can set the changes for the managed items that you wish to change.

If you click the Default button, information in the CSV file with the same name as the managed items is assigned automatically. If a previously exported CSV file is to be imported without change, this is convenient because the assigned items do not need to be set. The provided sample conditions are the same as those set by the Default button.

To cancel all settings of assigned items, click the Clear button.

The following figure shows how to set the items in the Setting Assignment dialog box.

Figure 4‒31: Setting Assignment dialog box

Do not set

Select this option to not use the import to change the value. This is selected by default for items that do not require setting.

CSV items

Select this option to assign the value from the CSV file, and specify in the input area the name of the item to be assigned.

Assigned items

Select the check box, and specify a default value for the item. For a coding format, select the default value from the drop-down list. If no value is set for the corresponding item in the CSV file, the default value specified here is set. Therefore, if CSV items is set for the managed item for codes with item names identified by a star (), a default value is mandatory.

Constant value

Select this option if the item is to be set to a constant value, regardless of the contents of the CSV file. Specify the constant value in the input area or select a constant value from the drop-down list.

Select the type of data.

Specify whether the values in the assigned CSV file are to be entered in code or display name form.

Notes

The following are the notes about setting assigned items:

When the Add or Add/update processing mode is selected, an automatically generated number is added for any ID that is part of the key other than User ID or Group ID, regardless of the value set for the assigned item.

Managed items displays the items that are set to be displayed in the Customize Managed Items job menu. An exception is that some of the items in Managed items are not displayed in Customize Managed Items. They are UpperLinkID (upper group ID) in GroupInfo (group information), UpperLinkID (upper location ID) in LocationInfo (location information), and CatalogID (catalog ID) in MachineCatalog (device catalog).

4.10.3 Executing imports

You specify conditions to execute import. You can use previously created conditions or you can use provided sample conditions.

To execute import:

Specify search conditions as appropriate, and then click the Search button.

A search is conducted for import conditions that match the search conditions.

Select the radio button for the name of the desired set of conditions, and then click the Execute button.

The window switches to a window for executing import.

On the Managed items column, those items that are subject to import under the specified conditions are displayed. You can change the assigned items if you wish. However, any contents specified here are not saved.

Click the Import button.

Import is executed.

If multiple values are set for an ID-assigned item, a warning message is displayed. For notes about setting ID-assigned items, see 4.10.2(3) Setting assigned items.

Notes

If you import the following information, take note of the importing order:

When registering Device information

When you want to set the group, location, and user for an asset, Group information, Location information, and User information must already be registered.

When registering User information

Group information must already be registered.

Importing a large volume of data can take a long time to process. If many data items are imported, a heavy load might be placed on the asset management server, which can have a detrimental effect on the performance of other programs running on the machine.

If you specify a customized asset type to import data, make sure that you are using the data that was exported by the same version of Asset Console.

If the items managed by the asset management database increase due to upgrading of Asset Console, the number of items that are imported and exported might also increase. As a result, the data exported using the sample conditions prior to upgrading might no longer be imported.

You can import and export Stocktaking date for software by specifying the Software information category from the Import or Export job menu. However, imported Stocktaking date for software cannot be used for other jobs. If you want to use information corresponding to Stocktaking date for software, use extended properties (user property data) for software information to manage the information separately.

(1) Settings of managed items when a value could not be assigned

Any value set to an assigned item that cannot be obtained during import is set automatically. The following table describes the items and the values that are set.

Asset type

Managed item

Set value

Device information

Asset information.Asset No.

Asset ID

Asset information.Usage management

Used

Asset information.Status

Stock

Asset information.Reg.date

Import date

Asset information.ITDM2 Agent installed status

Not installed

Hardware information.Device type

PC

Network information.ITDM2 management information acquisition control

Do not delete when there is no corresponding information in the ITDM2 management information.

Installed software information

Installed software information.ITDM2 management information acquisition control

Do not delete when there is no corresponding information in the ITDM2 management information.

Installed software list

Installed software list.Permission

Permit

Installed software list.Type

Normally

Installed software list.Management level

Managed object

Software information

Asset information.Asset No.

Asset ID

Asset information.Usage management

Used

Asset information.Software status

Active

Asset information.Reg.date

Import date

Software list.Software type

Commercial

License information.License type

Install license

License information.Upgrade assurance

Yes

License information.Downgrade

Enable

License information.Licensing method

Package

License information.License category

Install license

Software list

Software list.Software type

Commercial

Group information

Group information.Group name (English)

Group ID

User information

User information.User name

User ID

User information.User name (English)

User ID

Role information.Role name

Role ID

Location information

Location information.Location name (English)

Location ID

Location information.Attribute

Region

Maintenance contract information

Contract information.Category

Maintenance

Contract information.Subject

Device

Contract information.Status

Under contract

Rental contract information

Contract information.Category

Rental

Contract information.Subject

Device

Contract information.Status

Under contract

Lease contract information

Contract information.Category

Lease

Contract information.Subject

Device

Contract information.Status

Under contract

Volume contract information

Volume contract information.Status

Under contract

Device catalog information

Device catalog.Device type

PC

Problems

Maintenance log.Status

Wrong

Maintenance log.Reg. date

Import date

Maintenance log.Registrar

Login user name (for command execution, the asset administrator name)

Maintenance log.importance

Emergency

Maintenance log.Problem type

User Registered

Patch information

Patch information.Applied status

Apply

Patch information.ITDM2 management information acquisition control

Do not delete when there is no corresponding information in the ITDM2 management information.

Virus definition information

Virus definition.ITDM2 management information acquisition control

Do not delete when there is no corresponding information in the ITDM2 management information.

Import processing results in an error if no assigned item has been set for the managed item of the following asset type, or if value acquisition fails:

Maintenance contract information, Rental contract information, Lease contract information

Contract information.Contract No., Contract information.Contract date, Contract information.Start date, Contract information.End date, Contract information.Contracted company

Volume contract information

Volume contract information.Contract No.

Device catalog

Device catalog.Name, Device catalog.Model

Problems

Maintenance log.Overview of problem

4.10.4 Deleting import conditions

To delete conditions that are no longer needed:

Specify search conditions as appropriate, and then click the Search button.

A search is conducted for import conditions that match the search conditions.

Select the radio button for the name of the set of conditions that you wish to delete, and then click the Delete button.

The selected set of conditions is deleted.

4.11 Exporting asset information in CSV format (Export)

By using the Export job menu, you can output asset information in the asset management database in CSV format. By selecting the type of information and the managed items that you wish to output, you can output any items in a batch operation.

By default, only the administrator can export asset information.

Export of asset management information is executed by clicking the Export job menu to display the Export window. The following figure shows the Export window.

Figure 4‒32: Export window

All registered conditions are displayed in a list. To filter the display, specify search conditions and then search.

To export asset information, begin by creating conditions, and then execute on the basis of the conditions. Sample export conditions are provided for each type of information. If you use any of the samples, all data is output. CSV files output using the samples can be imported in the same format by using sample conditions available with the Import job menu.

In addition to exporting using the Export window, you can also export by executing jamCsvExport.bat or by using the jamexport command. For details about the difference in their execution methods, see 3.2.2 Collecting from CSV files in the Planning and Configuration Guide.

4.11.1 Creating export conditions

To output asset information in the asset management database in CSV format, create export conditions by specifying the items and type of information to be output.

To create export conditions:

Click the Pattern button.

The Select Category dialog box is displayed.

Use Category to select the type of information you wish to export.

For details about the types of information that can be selected, see 4.10.2(1) Selecting the asset type.

Click the OK button.

The Export window switches to a window for creating conditions.

Select Data type.

Select whether information managed by a code is to be output by the display name or by the code.

If you select a customized asset type, skip to step 7.

From Enable items to export, select the items to be output, and then click the Export button.

The selected items are added to Export items.

Use the Up and Down buttons to set the sequence of Export items.

Set the order for output to the CSV file.

Click the OK button.

The Save Conditions dialog box is displayed.

To cancel, click the Close button.

Specify any name, and then click the OK button.

The export conditions are saved under the specified name.

The following figure shows the window for creating export conditions when Device information is selected as the Category.

Figure 4‒33: Export window (for creating conditions)

4.11.2 Executing an export operation

An export operation is executed by specifying conditions. These export conditions must have already been created.

To specify conditions and execute an export operation:

Specify search conditions as appropriate, and then click the Search button.

A search is conducted for export conditions that match the search conditions.

Select the radio button for the name of the desired set of conditions, and then click the Execute button.

The window switches to a window for executing the export operation.

Filter the conditions if necessary.

To filter the output items, use the Set Condition dialog box that is displayed by clicking the Filter link.

The Filter Condition items differ depending on the selected asset type.

For details about specification of the Set Conditions dialog box, see (1) Setting filtering conditions below.

Click the Export button.

Export is executed.

(1) Setting filtering conditions

When output items specified in Export items are to be filtered, such as by the managing group, for example, filtering conditions are set. To filter the conditions, click the link under Filter to display the Set Condition dialog box.

The following figure shows how to specify conditions in the Set Condition dialog box.

Figure 4‒34: Set Condition dialog box

The items that can be specified as filtering conditions are displayed in a list. For example, in order to output only the information for a particular group, specify the group name.

The specified conditions become enabled when you click the OK button.

If you click the Close button before you click the OK button, the specified conditions are cleared. Therefore, if you adjust the filter conditions while checking them, you must export them so they are displayed in the dialog box.

(2) Format of output CSV files

The following figure shows the format of a CSV file output by exporting.

Figure 4‒35: Format of CSV file output by exporting

If there are multiple pieces of information for the same asset, such as when multiple IP addresses are allocated to one PC, multiple lines are output.

Even if output contents overlap due to the limitation of output items, overlapping lines are not deleted.

Suppose that when you process an output CSV file to edit it to be registered in Asset Console, you use Microsoft Excel to open the CSV file. In such a case, the leading zeros are automatically deleted from numeric values, such as codes and IDs, and the contents of the file might be changed from the original information. Therefore, if you use Microsoft Excel, use the Import Text File function, set the column data format to Text, and then import and edit the file.

4.11.3 Deleting export conditions

To delete conditions that are no longer needed:

Specify search conditions as appropriate, and then click the Search button.

A search is conducted for export conditions that match the search conditions.

Select the radio button for the name of the set of conditions that you wish to delete, and then click the Delete button.

The selected set of conditions is deleted.

4.12 Checking the import results (Result Import)

By using the Result Import job menu, you can check the results of imports executed from the Import job menu. You can also interrupt import processing while it is executing.

By default, only the administrator can obtain an import results list.

You check import results by clicking the Result Import job menu to display the Result Import window. The following figure shows the Result Import window.

Figure 4‒36: Result Import window

Specify conditions for the import results that you wish to check, and then search.

4.12.1 Checking details of import results

Clicking the link under Execution status in the search results displays the Details of Import Result dialog box shown below. In this dialog box, you can check the details and status of import results.

Figure 4‒37: Details of Import Result dialog box

If an error occurs during import processing from the Import job menu, that line is skipped and processing continues. However, if the same error occurs 10 times in succession or if an unexpected error occurs, processing terminates abnormally.

4.12.2 Interrupting import processing

To forcibly terminate import processing:

Specify search conditions as appropriate, and then search the import results.

A search is conducted for import results that match the search conditions, and the retrieved results are displayed in a list.

Select the check box of the import results whose processing you wish to interrupt, and then click the Stop button.

The selected import processing is interrupted.

Interrupt processing is executed every 50 items. Therefore, if fewer than 50 items remain when the Stop button is clicked, the interrupt does not take effect before completion.

4.12.3 Deleting execution results

To delete import results that are no longer needed:

Specify search conditions as appropriate, and then click the Search button.

A search is conducted for import results that match the search conditions.

Select the check box of the name of the set of conditions that you wish to delete, and then click the Delete button.

The selected set of conditions is deleted.

If import using the selected set of conditions is executing, a message that deletion could not be performed is displayed and deletion processing is canceled.

4.13 Viewing log information (Log)

By using the Log job menu, you can view error information, and various logs of information about JP1/IT Desktop Management 2 - Manager imported to the asset management database. This information might include, for example, the start and end of tasks registered in Windows Task Scheduler, or the number of information items imported to the asset management database. Even in an environment where direct manipulation of the asset management server is impossible, you can still check the status of information acquired from JP1/IT Desktop Management 2 - Manager, and check error details.

By default, only the administrator can browse the log.

To browse the log, click the Log job menu to display the Log window. The following figure shows the Log window.

Figure 4‒38: Log window

Clicking the INV folder link displays the link to the log file (ASTINVn.log). Clicking the log file name link displays the contents of the log file (message output time, message type, and message text).

How to interpret the file name

n in ASTINVn.log indicates a file name sequence number, in the range from 1 to 9.

When the maximum amount of log data permitted per file is exceeded, a new log file with the number incremented by 1 is created. If number 9 is used, it is reset to 1. You can identify the most recent log file by the file attributes (date and time).

The Log window displays the folders and files that are stored in asset-management-server's-virtual-directory\log. If you attempt to move to the asset management server's higher-level virtual directory, a message stating that the request window cannot be accessed due to lack of permissions is displayed. By default, the asset management server's virtual directory is Asset-Console-installation-folder/wwwroot.

4.13.1 Checking the acquisition of management information

When you click the INV link, the log file (ASTINVn.log) is displayed. You can use this file to check information, such as the number of management information items in JP1/IT Desktop Management 2 - Manager that are imported to the asset management database.

4.14 Setting assigned items (ITDM2 Management Information Acquisition)

When management information collected by JP1/IT Desktop Management 2 - Manager is imported into the asset management database, this job enables you to relate Asset Console's managed items and JP1/IT Desktop Management 2 - Manager's management items. It also enables you to specify the default values for status and type when management information is imported. For details about the type of management information that is assigned to Asset Console's managed items and the information that is acquired, see 13.1 Management information that can be acquired from JP1/IT Desktop Management 2 - Manager in the Planning and Configuration Guide.

To set the items to be assigned, start from the ITDM2 Management Information Acquisition window, which is displayed by clicking the ITDM2 Management Information Acquisition job menu. The following figure shows the ITDM2 Management Information Acquisition window.

Figure 4‒39: ITDM2 Management Information Acquisition window

This window lists Asset Console's managed items and the items that are assigned to them. Managed items lists in the format class-name.property-name the items that have been set to be displayed by Customize Managed Items.

To set an assigned item, click the Browse button for the corresponding managed item.

4.14.1 Setting an assigned item for asset numbers

This subsection describes how to set the asset number of new asset information when JP1/IT Desktop Management 2 - Manager's management information is imported.

To set an assigned item for asset numbers, use the Assigned item dialog box, which is displayed by clicking the Browse button for Asset information.Asset No. in the ITDM2 Management Information Acquisition window.

Figure 4‒40: Assigned item dialog box

In the Assigned item dialog box, select an assigned item.

Auto (default)

Sets a number assigned automatically by the asset management system as the asset number.

Device information

Selects an item to be assigned to the asset number from JP1/IT Desktop Management 2 - Manager's device information. The item selected from the drop-down list is set as the asset number.

System information and hardware information

Selects an item to be assigned to the asset number from JP1/IT Desktop Management 2 - Manager's system information and hardware information. The item selected from the drop-down list is set as the asset number.

Custom field

When you specify a JP1/IT Desktop Management 2 - Manager's custom field, management information is obtained and set as the asset number. If the corresponding item name does not exist, nothing is set.

Set the update method for the value selected to the item to be assigned to Overwrite setting.

Overwrite (default)

Even if a value is already registered in the asset management database, it is overwritten by the value in the collected ITDM2 management information. If the applicable value in the collected ITDM2 management information is NULL or N/A, it is overwritten by the automatically assigned value (asset ID). However, no value is registered if Asset No. is selected for Assignment method of Action settings in the ITDM2 Management Information Acquisition window.

Overwrite (Do not overwrite when there is no data.)

Even if a value is already registered in the asset management database, it is overwritten with the value in the collected ITDM2 management information. However, if the applicable value in the collected ITDM2 management information is NULL or N/A, it is not overwritten.

Not overwritten

If a value is already registered in the asset management database, it is not overwritten.

4.14.2 Setting an assigned item for user names

If user names are managed in JP1/IT Desktop Management 2 - Manager's system information and hardware information, custom field information, or common field information, you can register that information in the asset management database.

Because the user name is registered as User name of hardware assets acquired from the ITDM2 management information, you can save the time for registering the user for each asset.

This subsection describes the registered information that depends on the assigned item when information collected from JP1/IT Desktop Management 2 - Manager's common field information is registered as the user name in asset information. The procedure for setting an assigned item for user names is also explained.

(1) Difference in registered information when items are assigned from the common field information

To register the common field information as asset information User name, select one of the three common field items to assign to the asset information:

E-mail

User name

Account

The selected item is assigned to the corresponding user information, and User name, User ID, and User name (English) are registered in the asset information.

The following table describes the correspondence between the item selected as the assigned item and the actual information that is registered when common field information is assigned to asset information.

Table 4‒6: Correspondence between the item selected as the assigned item and the actual information that is registered

Assigned item

Search item

(User information)

Item to be registered

(Asset information)

Information that is registered

Corresponding value exists in the user information

No corresponding value exists in the user information

E-mail

E-mail

User name

User name

E-mail

User name (English)

User name (English)

--

User ID

User ID

--

User name

User name

User name

User name

User name

User name (English)

User name (English)

--

User ID

User ID

--

Account

(No search item)

User name

(No applicable case)

Account

Legend:

--: Not registered

(2) Setting an assigned item for user names

To set an assigned item for user names, use the Assigned item dialog box, which is displayed by clicking the Browse button for Asset information.User name in the ITDM2 Management Information Acquisition window.

Figure 4‒41: Assigned item dialog box

From the items displayed in the Assigned item dialog box, select the key item to be used to identify the user name:

Do not set

Does not register a user name when JP1/IT Desktop Management 2 - Manager's management information is registered.

Common Fields (default)

Selects an item to be assigned to the user name from JP1/IT Desktop Management 2 - Manager's common field information. The default value is User Name.

Information to be registered as the user name varies depending on the item selected from the drop-down list. For details about information to be registered as the user name, see Table 4-6.

System information and hardware information

Selects an item to be assigned to the user name from JP1/IT Desktop Management 2 - Manager's system information and hardware information. The item selected from the drop-down list is set as the user name.

Custom field

When you specify a JP1/IT Desktop Management 2 - Manager's custom field, management information is obtained and set as the user name. If the corresponding item name does not exist, nothing is set.

Set the update method for the value selected to the item to be assigned to Overwrite setting.

Overwrite (default)

A value (even if already registered in the asset management database) is overwritten by the value in the collected ITDM2 management information. If the applicable value in the collected ITDM2 management information is NULL or N/A, the registered value is deleted.

Overwrite (Do not overwrite when there is no data.)

A value (even if already registered in the asset management database) is overwritten by the value in the collected ITDM2 management information. However, if the applicable value in the collected ITDM2 management information is NULL or N/A, it is not overwritten.

Not overwritten

If a value is already registered in the asset management database, it is not overwritten.

4.14.3 Setting assigned items for group and location

If group and location are managed in JP1/IT Desktop Management 2 - Manager's common field information, you can register that information in the asset management database.

Group and location names are registered as group and location information with the tree structure as well as the asset information. This enables you to save the time for registering group and location names and maintain conformity with the information managed by JP1/IT Desktop Management 2 - Manager.

This subsection describes the registered information that depends on the assigned item when JP1/IT Desktop Management 2 - Manager's common field information is registered as the asset information Group name and Location.

Reference note

You can also register group names and locations according to the IP groups to which the IP addresses collected as the JP1/IT Desktop Management 2 - Manager management information belongs. By also using the setting for registering according to IP groups, you can register group names and locations of assets not assigned in the JP1/IT Desktop Management 2 - Manager common field information, according to IP groups. For details about how to register group names and locations according to IP groups, see 5.3.4(11) Settings for a group that uses a group-specific IP group and 5.3.4(12) Settings for a location that uses a location-specific IP group in the Planning and Configuration Guide.

(1) Difference in registered information depending on the assigned item settings for the group name

To register group names using JP1/IT Desktop Management 2 - Manager's common field information, select either the group information or user name in the common field information as the assigned item.

If you use the group information in the common field information as the assigned item, also specify whether provision is to be made to register new groups that are not in Asset Console.

When using the user name in the common field information as the assigned item

The user name in the common field information is assigned to the user information. If the corresponding user has been registered, that user's group is registered in the asset information Group name.

If the corresponding user has not been registered in the user information, that user is not registered.

This setting enables you to use Asset Console's group information even when the group information is managed by JP1/IT Desktop Management 2 - Manager.

When using the group information in common field information as the assigned item and registering new groups

The group name acquired from the common field information is converted to the representation used by Asset Console according to JP1/IT Desktop Management 2 - Manager's hierarchy. The resulting value is then assigned to the group information and the corresponding group is registered in the asset information Group name.

If there is no corresponding group, a new group is added to the group information, and the information about the added group is registered in the asset information Group name.

When using the group information in common field information as the assigned item and not registering new groups

The group name acquired from the common field information is converted to the representation used by Asset Console according to JP1/IT Desktop Management 2 - Manager's hierarchy. The resulting value is then assigned to the group information, and the corresponding group is registered in the asset information Group name.

If there is no corresponding group, no group is registered.

The following figure shows an example of using the user name in the common field information as the assigned item.

Figure 4‒42: Example of assignment to asset information when the user name is used as the assigned item

The following figure shows an example of registering new groups using the group information in the common field information as the assigned item.

Figure 4‒43: Example of assignment to asset information when the group information is used as the assigned item

(2) Setting an assigned item for groups

To set an assigned item for groups, use the Assigned item dialog box, which is displayed by clicking the Browse button for Group information.Group name in the ITDM2 Management Information Acquisition window.

Figure 4‒44: Assigned item dialog box

From the items displayed in the Assigned item dialog box, select an assigned item:

Do not set (default)

A group name is not registered from the common field information.

If the setting is used in which group names are registered using Group-Specific IP Group, group names specific to IP groups are registered.

IP address group

Assigns a group from the IP address group that contains the IP address, and registers that group. If there is no corresponding IP address group, no group is registered.

User's department

If a user that is managed by Asset Console is assigned to the user name, the group to which that user belongs is assigned and registered.

Common fields

JP1/IT Desktop Management 2 - Manager's management information is assigned to the common field information and the group is registered. Select an item from the drop-down list.

If the Register new information check box is selected and there is no corresponding group in the group information of JP1/IT Desktop Management 2 - Asset Console's management information, a new group is registered.

Set the update method for the value selected to the item to be assigned to Overwrite setting.

Overwrite (default)

A value (even if already registered in the asset management database) is overwritten by the collected value. If the collected value is NULL or N/A, the registered value is deleted.

Overwrite (Do not overwrite when there is no data.)

A value (even if already registered in the asset management database) is overwritten by the collected value. However, if the collected value is NULL or N/A, it is not overwritten.

Not overwritten

If a value is already registered in the asset management database, it is not overwritten.

(3) Setting an assigned item for locations

To set an assigned item for locations, use the Assigned item dialog box, which is displayed by clicking the Browse button for Location information.Location name in the ITDM2 Management Information Acquisition window.

Figure 4‒45: Assigned item dialog box

From the items displayed in the Assigned item dialog box, select an assigned item:

Do not set (default)

A location is not registered from the common field information.

If the setting is used in which locations are registered using Location-Specific IP Group, locations specific to IP groups are registered.

IP address group

Assigns a location from the IP address group that contains the IP address, and registers that location. If there is no corresponding IP address group, no location is registered.

Common fields

JP1/IT Desktop Management 2 - Manager's management information is assigned to the common field information, and the location is registered. Select an item from the drop-down list.

If the Register new information check box is selected and there is no corresponding location in the location information of JP1/IT Desktop Management 2 - Asset Console's management information, a new location is registered.

Set the update method for the value selected to the item to be assigned to Overwrite setting.

Overwrite (default)

A value (even if already registered in the asset management database) is overwritten by the collected value. If the collected value is NULL or N/A, the registered value is deleted.

Overwrite (Do not overwrite when there is no data.)

A value (even if already registered in the asset management database) is overwritten by the collected value. However, if the collected value is NULL or N/A, it is not overwritten.

Not overwritten

If a value is already registered in the asset management database, it is not overwritten.

Note

The Attribute of newly added location information is always Area. After registering the information, you can use the Location window to change it as appropriate to the actual location.

For details about using the Location window, see 4.3 Changing information about asset locations (Location).

4.14.4 Setting assigned items for device types

To set an assigned item for device types, use the Assigned item dialog box, which is displayed by clicking the Browse button for Hardware information.Device type in the ITDM2 Management Information Acquisition window.

Figure 4‒46: Assigned item dialog box

Select an assigned item from among the following items displayed in the Assigned item dialog box:

Constant value

Select this item when you want to register an item with a fixed value. Select an item from the drop-down list.

Device information (default)

JP1/IT Desktop Management 2 - Manager's management information (device type) is assigned to the device information and set as the device type.

Custom field

When you specify a JP1/IT Desktop Management 2 - Manager's custom field, management information is obtained and set as the device type. If the corresponding item name does not exist, nothing is set.

Set the update method for the value selected to the item to be assigned to Overwrite setting.

Overwrite (default)

A value (even if already registered in the asset management database) is overwritten by the value in the collected ITDM2 management information. If the applicable value in the collected ITDM2 management information is NULL or N/A, the registered value is deleted.

This option is not displayed for an item that requires settings.

Overwrite (Do not overwrite when there is no data.)

A value (even if already registered in the asset management database) is overwritten by the value in the collected ITDM2 management information. However, if the applicable value in the collected ITDM2 management information is NULL or N/A, it is not overwritten.

This option becomes the default for an item that requires settings.

Not overwritten

If a value is already registered in the asset management database, it is not overwritten.

4.14.5 Adding items to be acquired from ITDM2 management information

This subsection describes how to set assigned items based on an example of adding the System information and hardware information BIOS version to the managed items for asset information.

To set assigned items:

In the ITDM2 Management Information Acquisition window, which is displayed by selecting the ITDM2 management information acquisition job menu, click the Browse button for Asset information.User property field 128-1.

The Assigned item dialog box appears.

This dialog box displays the items that are assigned to Asset Console's managed items. The items displayed depends on the managed items.

Do not set

Select this option to not assign items acquired from the ITDM2 management information.

Constant value

Select this item when you want to register an item with a fixed value. Select an item from the drop-down list.

Device information

Select this option to register a device information item. Select an item from the drop-down list.

Common Fields

JP1/IT Desktop Management 2 - Manager's management information is assigned to the common field information. Select an item from the drop-down list.

System information and hardware information

Select this option to register a system information and hardware information item and then specify the name of the system information and hardware information item.

Custom field

When you specify a JP1/IT Desktop Management 2 - Manager's custom field, management information is obtained. If the corresponding item name does not exist, nothing is set.

From the items displayed in Assigned items, select System Information and Hardware Information.

From the drop-down list, select BIOS version.

Click the OK button.

The Assigned item dialog box closes, and BIOS version is set in the Assigned items field.

Click the Set button.

The assignment settings take effect.

To view the added information in the window, you must specify applicable settings with Customize Managed Items and Customize Job Windows.

For details about adding the asset information User property field 128-1 to managed items and renaming it, see 9.2 Changing managed items (Customize Managed Items) in the Planning and Configuration Guide.

For details about the changes to the window that are required in order to view information about the added managed items, see 9.3 Changing a window for a user role (Customize Job Windows) in the Planning and Configuration Guide.

To add items acquired from ITDM2 management information to user property code

To add the items to be assigned to User property code-1 through User property code-12, add the codes to be assigned to the corresponding class property beforehand. If a code to be assigned is undefined, Code is displayed in inactive mode in the Assigned item dialog box.

For details about adding codes, see 4.8.1 Adding codes.

When ITDM2 management information is registered, if no code corresponds to information acquired from JP1/IT Desktop Management 2 - Manager, null is set. In such a case, any existing information is overwritten.

4.14.6 Changing a default value when ITDM2 management information is registered

This subsection describes the procedure for setting assigned items using an example of changing the default value for Status from Permit to Do not permit in the installed software list.

Changing the Status setting to Do not permit enables email notification to be sent to the asset manager when JP1/IT Desktop Management 2 - Manager's management information contains a software name that has not been registered in Asset Console.

To set assigned items:

In the ITDM2 Management Information Acquisition window, click the Browse button for Installed software list.Permission.

The Assigned item dialog box appears.

Confirm that Constant Value is selected in Assigned items, and then select Do not permit from the drop-down list.

Click the OK button.

The Assigned item dialog box closes, and Do not permit is specified in the Assigned items field.

Click the Set button.

The assignment settings take effect.

To send email notification of unauthorized software installation, you must enable the Notification of unauthorized install task. For details about the tasks, see 5.9 Setting the tasks that are registered in Task Scheduler in the Planning and Configuration Guide.

You can change the registered status in the Installed Software window. For details about how to change the setting for whether to permit installation, see 4.7.2 Changing the installed software information.

Appendixes

A. Applying Information Updated in Asset Console to JP1/IT Desktop Management 2 - Manager

A.1 Deleting JP1/IT Desktop Management 2 - Manager device information corresponding to the device information deleted from Asset Console

If you discard managed devices and then delete their device information from Asset Console, you also need to delete the corresponding device information from JP1/IT Desktop Management 2 - Manager. This maintains the integrity of device information between Asset Console and JP1/IT Desktop Management 2 - Manager. To delete device information from JP1/IT Desktop Management 2 - Manager, use the jamDeleteITDM2Info.exe command, which is stored in the following folder:

Asset-Console-installation-folder\exe

Note that an agent must be installed on the asset management server to execute the jamDeleteITDM2Info.exe command.

The following describes the function, format, and return values of the jamDeleteITDM2Info.exe command, and provides notes on command execution.

(1) Function

This command sends a notification to JP1/IT Desktop Management 2 - Manager to delete JP1/IT Desktop Management 2 - Manager's device information corresponding to the device information deleted from Asset Console. Device information on the asset management server will not be deleted.

If a notification to JP1/IT Desktop Management 2 - Manager fails, it is retried according to Settings to perform retries when an error occurs in the agent configuration for the agent installed on the asset management server.

(2) Format

jamDeleteITDM2Info.exe

(3) Return values

This command returns the following values:

Return value

Description

0

Normal termination

31

No agent is installed on the asset management server.

51

The jamDeleteITDM2Info.exe command or jamTakeITDM2Info.exe command is being executed.

52

An attempt to access the asset management database failed.

53

A file I/O error occurred.

101

The command terminated due to an error other than the above.

(4) Notes on command execution

Depending on the network status and whether the JP1/IT Desktop Management 2 - Manager service is running, it might take some time to delete JP1/IT Desktop Management 2 - Manager device information after a command is executed.

After executing the jamDeleteITDM2Info.exe command, wait several hours before executing the jamTakeITDM2Info.exe command.

A.2 Applying asset information updated in Asset Console to JP1/IT Desktop Management 2 - Manager

If groups of users or device locations are changed for a reason such as reconfiguration, you (the system administrator) must change all information about groups and locations. In this case, you can apply information set in Asset Console to JP1/IT Desktop Management 2 - Manager to match their information.

This subsection describes how to update asset information in Asset Console and then apply the information to JP1/IT Desktop Management 2 - Manager. By importing a CSV file, you can apply the following management items of asset information (necessary for device management in JP1/IT Desktop Management 2 - Manager) updated in Asset Console to JP1/IT Desktop Management 2 - Manager:

Shared management items of asset information and device information

Added management items of hardware information

(1) Procedure for updating asset information in Asset Console and then applying the information to JP1/IT Desktop Management 2 - Manager

Reference note

In order to prevent unnecessary information from being applied, execute the following tasks in advance:

Acquisition of ITDM2 - Manager management information (Asset Console) task

Data maintenance (Asset Console) task

For details about how to set the tasks, see 5.9 Setting the tasks that are registered in Task Scheduler in the Planning and Configuration Guide.

To update asset information in Asset Console and then apply the information to JP1/IT Desktop Management 2 - Manager:

Create a user report containing the asset information you want to update.

The user report created here can be reused for the same subsequent operation.

For details about how to create user reports, see 9.5 Adding windows for routine jobs (Create User Report) in the Planning and Configuration Guide.

From the window of the user report created in step 1, download the CSV file.

Edit the asset information in the downloaded CSV file.

For details about how to edit and update asset information by using a CSV file, see 4.10 Changing asset information in a batch operation (Import).

Import the edited CSV file to Asset Console.

This completes the update of the asset information in Asset Console. Next, apply the updated asset information to JP1/IT Desktop Management 2 - Manager.

If the definition of asset information is also changed (for example, groups are changed due to reorganization), perform steps 5 and 6. If the definition is not updated, you can skip steps 5 and 6.

Based on the CSV file created in step 3, create an import file (CSV file) containing the definitions of shared management items and added management items.

For details about the import file containing the definitions of shared management items and added management items, see the Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Administration Guide.

Execute the ioassetsfieldutil import command on the management server to import the file created in step 5 to JP1/IT Desktop Management 2 - Manager.

For details about the ioassetsfieldutil import command, see the Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Administration Guide.

In the JP1/IT Desktop Management 2 - Manager window, run the Import Assets wizard.

For details about the Import Assets wizard, see the description of how to import hardware information in the Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Administration Guide.

In the Upload CSV file view, specify CSV File Name and Encoding, and then click the Next button.

In CSV File Name, specify the CSV file edited in step 3. In Encoding, specify the encoding of the CSV file output by Asset Console. The encoding of the CSV file output by Asset Console varies depending on an OS language of the asset management server.

OS language is Japanese: MS932

OS language is English: ASCII

OS language is Chinese: GBK

If the above encoding options do not appear in the Upload CSV file view, change the encoding of the CSV file to an encoding supported in JP1/IT Desktop Management 2 - Manager by using a text editor before importing the CSV file from the operation window of JP1/IT Desktop Management 2 - Manager.

In the Map Fields view, associate the items in the CSV file you edited in step 3 with the asset information items in JP1/IT Desktop Management 2 - Manager. Then, click the Next button.

If you save a template that defines the association of items in the dialog box that appears, you no longer have to associate items from the next time you import a CSV file of the same format.

Follow the instructions given by the wizard to import the CSV file.

This completes the application of the asset information updated in Asset Console to JP1/IT Desktop Management 2 - Manager.

Tip

You can reuse the user report (created in step 1) and the template (created in step 9) for subsequent export and import of CSV files. Use the jamUserReport command of Asset Console to export CSV files, and use the ioutils importasset command of JP1/IT Desktop Management 2 - Manager to import CSV files.

For details about the jamUserReport command, see the example of execution from the command line in 9.5.13 Example of executing a user report in the Planning and Configuration Guide. For details about the ioutils importasset command, see the command descriptions in the Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Administration Guide.

(2) Example of settings to update Group and Location information, and CSV file output example

The following provides an example of user report settings to update (for reasons of reorganization) Group and Location information in Asset Console and JP1/IT Desktop Management 2 - Manager. A CSV file output example is also provided.

Example of user report settings (step 1)

Search method: Joined class search

Class join method: Specify class

Class name join and Class name join to

Class

Key property

Join type

Class name join

Asset information

Asset ID

INNER

Class name join to

Hardware information

Asset ID

Search conditions

Column

Condition code

Value

Condition

Hardware information.MAC address

!=

--

AND

Asset information.Host ID

!=

--

AND

Legend:

--: Blank

Output items and sort order

Class

Item

How to display properties

Sort order

Asset information

Asset No.

Hide details

1

Status

[Display name]

7

Usage management

[Display name]

6

Group

--

4

Location

--

5

Reg. date

--

8

Hardware information

Host name

--

2

MAC address

--

3

Legend:

--: Nothing is set.

Whether to include duplicated data in search results: Duplicated data is not output.

Output example of a CSV file downloaded from the user report window (step 2)

Example of template settings (that define the association of items) used to import asset information to JP1/IT Desktop Management 2 - Manager (step 9)

Template name: Any name

Header Line: 1

Import Starting Line: 2

Data item allocation

Asset information item name

Header line of the CSV file

--

Asset No.

--

Host name

MAC address#

MAC address

Group

Group

Location

Location

--

Usage management

--

Status

--

Reg. date

Legend:

--: Not applied to JP1/IT Desktop Management 2 - Manager

#: Item specified for Mapping Key

B. Reference Material for This Manual

B.1 Related publications

This manual is part of a related set of manuals. The manuals in the set are listed below (with the manual numbers):

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Asset Console Description (3021-3-375(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Asset Console Planning and Configuration Guide (3021-3-376(E))

Note that, in this manual, the titles of the above manuals are indicated with the abbreviated form, in which Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Asset Console is omitted. When you encounter abbreviated manual titles, replace them with the complete titles, adding the omitted part.

To learn about collecting information from JP1/IT Desktop Management 2 - Manager, see the following manuals:

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Overview and System Design Guide (3021-3-368(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Configuration Guide (3021-3-369(E))

To learn about the functions that are necessary to manage problems that occurred in the asset management system based on JP1 events, see the following manuals:

Job Management Partner 1 Version 10 Job Management Partner 1/Base User's Guide (3021-3-301(E))

Job Management Partner 1 Version 10 Job Management Partner 1/Integrated Management - Manager Overview and System Design Guide (3021-3-305(E))

Job Management Partner 1 Version 10 Job Management Partner 1/Integrated Management - Manager GUI Reference (3021-3-308(E))

To learn about the functions that are necessary to display the asset information about the devices related to a specific Item, see the following manual:

Job Management Partner 1 Version 10 Job Management Partner 1/Integrated Management - Service Support Configuration and Administration Guide (3021-3-364(E))

To learn about messages output from the database, see the following manual:

HiRDB Version 8 Messages (3020-6-358(E))

B.2 Conventions: Abbreviations for product names

This manual uses the following abbreviations for product names:

Abbreviation

Full name or meaning

ActiveX

ActiveX(R)

Asset Console or AC

Job Management Partner 1/IT Desktop Management 2 - Asset Console

EUR

uCosminexus EUR: EUR Server Enterprise 09-00 or later

JP1/Base

Job Management Partner 1/Base 10-00 or later

JP1/IM

Job Management Partner 1/Integrated Management - Manager

Job Management Partner 1/Integrated Management - Rule Operation

Job Management Partner 1/Integrated Management - View

Job Management Partner 1/Integrated Manager - Central Console

Job Management Partner 1/Integrated Manager - Central Scope

Job Management Partner 1/Integrated Manager - View

JP1/IM - Manager

Job Management Partner 1/Integrated Management - Manager

Job Management Partner 1/Integrated Manager - Central Console

JP1/IM - Service Support

Job Management Partner 1/Integrated Management - Service Support 10-00 or later

Pentium

Pentium(R)

This manual uses the following abbreviations for Microsoft product names:

Abbreviation

Full name or meaning

MBSA

Microsoft(R) Baseline Security Analyzer

Microsoft Internet Information Services or IIS

Microsoft(R) Internet Information Services 6.0

Microsoft(R) Internet Information Services 7.0

Microsoft(R) Internet Information Services 7.5

Microsoft(R) Internet Information Services 8.0

Microsoft(R) Internet Information Services 8.5

Windows 7#1

Windows 7 Enterprise

Microsoft(R) Windows(R) 7 Enterprise

Windows 7 Home Premium

Microsoft(R) Windows(R) 7 Home Premium

Windows 7 Professional

Microsoft(R) Windows(R) 7 Professional

Windows 7 Starter

Microsoft(R) Windows(R) 7 Starter

Windows 7 Ultimate

Microsoft(R) Windows(R) 7 Ultimate

Windows 8#1

Windows 8

Windows(R) 8

Windows 8 Enterprise

Windows(R) 8 Enterprise

Windows 8 Pro

Windows(R) 8 Pro

Windows 8.1#1

Windows 8.1

Windows(R) 8.1

Windows 8.1 Enterprise

Windows(R) 8.1 Enterprise

Windows 8.1 Pro

Windows(R) 8.1 Pro

Windows Internet Explorer

Windows(R) Internet Explorer(R) 7

Windows(R) Internet Explorer(R) 8

Windows(R) Internet Explorer(R) 9

Windows(R) Internet Explorer(R) 10

Windows(R) Internet Explorer(R) 11

Windows Server 2003#1

Windows Server 2003 (x86)

Microsoft(R) Windows Server(R) 2003 R2, Enterprise Edition

Microsoft(R) Windows Server(R) 2003, Enterprise Edition

Microsoft(R) Windows Server(R) 2003 R2, Standard Edition

Microsoft(R) Windows Server(R) 2003, Standard Edition

Windows Server 2003 (x64)

Microsoft(R) Windows Server(R) 2003 R2, Enterprise x64 Edition

Microsoft(R) Windows Server(R) 2003 R2, Standard x64 Edition

Microsoft(R) Windows Server(R) 2003, Enterprise x64 Edition

Microsoft(R) Windows Server(R) 2003, Standard x64 Edition

Windows Server 2008#1, #2

Windows Server 2008 Datacenter

Microsoft(R) Windows Server(R) 2008 R2 Datacenter

Windows Server 2008 Enterprise

Microsoft(R) Windows Server(R) 2008 R2 Enterprise

Microsoft(R) Windows Server(R) 2008 Enterprise

Microsoft(R) Windows Server(R) 2008 Enterprise without Hyper-V(R)

Windows Server 2008 Standard

Microsoft(R) Windows Server(R) 2008 R2 Standard

Microsoft(R) Windows Server(R) 2008 Standard

Microsoft(R) Windows Server(R) 2008 Standard without Hyper-V(R)

Windows Server 2012#1, #3

Windows Server 2012#3

Windows Server 2012 Datacenter

Microsoft(R) Windows Server(R) 2012 Datacenter

Windows Server 2012 Standard

Microsoft(R) Windows Server(R) 2012 Standard

Windows Server 2012 R2

Microsoft(R) Windows Server(R) 2012 R2 Datacenter

Microsoft(R) Windows Server(R) 2012 R2 Standard

Windows Vista#1

Microsoft(R) Windows Vista(R) Business

Microsoft(R) Windows Vista(R) Enterprise

Microsoft(R) Windows Vista(R) Home Basic

Microsoft(R) Windows Vista(R) Home Premium

Microsoft(R) Windows Vista(R) Ultimate

Windows XP#1

Microsoft(R) Windows(R) XP Home Edition Operating System

Microsoft(R) Windows(R) XP Professional Operating System

#1

If there are no functional differences between OSs, Windows is used generically when referring to Windows 7, Windows 8, Windows 8.1, Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows Vista, or Windows XP.

#2

Does not include Server Core installation.

#3

If Windows Server 2012 R2 is noted alongside Windows Server 2012, the description for Windows Server 2012 does not apply to Windows Server 2012 R2.

B.3 Conventions: Acronyms

This manual also uses the following acronyms:

Acronym

Full name or meaning

AMD

Advanced Micro Devices

CD

Compact Disc

CD-R

Compact Disc Recordable

CD-R/W

Compact Disc Read/Write

CN

Common Name

CPU

Central Processing Unit

CSV

Comma Separated Value

DAT

Digital Audio Tape

DBMS

Data Base Management System

DC

Domain Component

DHCP

Dynamic Host Configuration Protocol

DN

Distinguished Name

DVD

Digital Versatile Disk

EULA

End User License Agreement

FAQ

Frequently Asked Question

FD

Floppy Disk

HD

Hard Disk

HTTP

Hyper Text Transfer Protocol

ID

IDentification

IT

Information Technology

ITU

International Telecommunication Union

LDAP

Lightweight Directory Access Protocol

MIB

Management Information Base

MO

Magneto-Optical disk

ODBC

Open Data Base Connectivity

OS

Operating System

OU

Organization Unit

PC

Personal Computer

PDF

Portable Document Format

RDB

Relational Database

SNMP

Simple Network Management Protocol

TCP/IP

Transmission Control Protocol/Internet Protocol

URL

Uniform Resource Locator

USB

Universal Serial Bus

WS

Work Station

B.4 Conventions: Fonts and symbols

The following table explains the text formatting conventions used in this manual:

Text formatting

Convention

Bold

Bold characters indicate text in a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example:

From the File menu, choose Open.

Click the Cancel button.

In the Enter name entry box, type your name.

Italic

Italic characters indicate a placeholder for some actual text to be provided by the user or system. For example:

Write the command as follows:

copy source-file target-file

The following message appears:

A file was not found. (file = file-name)

Italic characters are also used for emphasis. For example:

Do not delete the configuration file.

Monospace

Monospace characters indicate text that the user enters without change, or text (such as messages) output by the system. For example:

At the prompt, enter dir.

Use the send command to send mail.

The following message is displayed:

The password is incorrect.

The following table explains the symbols used in this manual:

Symbol

Convention

|

In syntax explanations, a vertical bar separates multiple items, and has the meaning of OR. For example:

A|B|C means A, or B, or C.

{ }

In syntax explanations, curly brackets indicate that only one of the enclosed items is to be selected. For example:

{A|B|C} means only one of A, or B, or C.

[ ]

In syntax explanations, square brackets indicate that the enclosed item or items are optional. For example:

[A] means that you can specify A or nothing.

[B|C] means that you can specify B, or C, or nothing.

...

In coding, an ellipsis (...) indicates that one or more lines of coding are not shown for purposes of brevity.

In syntax explanations, an ellipsis indicates that the immediately preceding item can be repeated as many times as necessary. For example:

A, B, B, ... means that, after you specify A, B, you can specify B as many times as necessary.

Conventions for permitted characters

In most cases, only the following characters are permitted as syntax elements (if other characters are permitted, the manual will state this explicitly):

Type

Definition

Alphabetic characters

A to Z, a to z

Upper-case alphabetic characters

A to Z

Lower-case alphabetic characters

a to z

Numeric characters

0 to 9

Alphanumeric characters

A to Z, a to z, 0 to 9

Symbols

! " # $ % & ' ( ) * + , - . / :

; < = > @ [ \ ] ^ ` _ { | } ~ ?

space

B.5 Conventions: Version numbers

The version numbers of Hitachi program products are usually written as two sets of two digits each, separated by a hyphen. For example:

Version 1.00 (or 1.0) is written as 01-00.

Version 2.05 is written as 02-05.

Version 2.50 (or 2.5) is written as 02-50.

Version 12.25 is written as 12-25.

The version number might be shown on the spine of a manual as Ver. 2.00, but the same version number would be written in the program as 02-00.

B.6 About online help

JP1/IT Desktop Management 2 provides online help in relation to the following subjects:

How to use products

This help provides operation examples for products, instructions on how to use the product's functions, and troubleshooting procedures. You can view these help topics by selecting IT Desktop Management 2 Help from the Help menu in the JP1/IT Desktop Management 2 user interface.

Window descriptions

This help describes how to use the screen that is currently displayed. You can view these help topics by clicking the Help button in the user interface.

Job Management Partner 1/IT Desktop Management 2 - Asset Console Creating an Access Definition File Guide (assetscr.chm)

Describes how to use scripts of JP1/IT Desktop Management 2 - Asset Console to add your own original processes. The Help file is stored in the following folder:

JP1/IT Desktop Management 2 - Asset Console-installation-folder\help

B.7 Conventions: KB, MB, GB, and TB

This manual uses the following conventions:

1 KB (kilobyte) is 1,024 bytes.

1 MB (megabyte) is 1,024² bytes.

1 GB (gigabyte) is 1,024³ bytes.

1 TB (terabyte) is 1,024⁴ bytes.

C. Glossary

access permission

Restrictions set for some of the asset information managed in an asset management system so that the users who can access the information are limited. Examples of such information are information about tax returns or maintenance contract fees.

Access permissions that can be set in an asset management system include restrictions on the following:

User authentication based on user ID and password

Availability of the system by user role

Role-based limitations on the functionality that can be executed from windows

Role-based limitations on the menus

accessory (device type)

A type of hardware asset, including Monitor, Hard disk, CD-R, CD-R/W, DVD, DAT, MO, Printer, Peripheral Device, USB Device, and Storage. In the asset management system, hardware is classified into three device types: computing, accessories, and networking.

Active Directory services

Windows main component that manages information on objects comprising a Windows network environment and the relationships between these objects. The following generic names also exist:

Active Directory Rights Management Service (AD RMS)

Active Directory Domain Service (AD DS)

Active Directory Lightweight Directory Service (AD LDS)

Active Directory Certificate Service (AD CS)

Active Directory Federation Service (AD FS)

activity

Processing that is a component of an Item definition and which is executed when the Item is sent to the next worker. Examples of such processing are Apply and Approve.

Flow Designer is used to define activities, and Activity Designer is used to set activity details.

administrator

A network manager or device administrator in the group that handles company IT asset management tasks (an information systems management department). The administrator can handle all asset information.

asset

A unit of managing assets by user.

Assets include device-related, software-related, and user-specific assets. The device-related assets consist of one or more devices, and software-related assets consist of one or more software items. User-specific assets consist of user-specific information.

Asset Console

A product that can reduce management costs and can streamline IT asset management jobs required for tasks such as installing assets, managing software licenses, and performing device maintenance. The product helps achieve these goals by using a database to implement integrated management of asset information such as hardware information (including network devices), software information, and contract information. Additionally, integrated management of IT assets can be achieved by linking Asset Console to JP1 products such as JP1/IM.

asset information

Information used to manage the hardware and software assets in a company. The asset information is represented by data such as Asset No., Group name, User name, Location name, and is not the hardware or software asset itself.

Asset No. is used to identify each asset and can be assigned by the user. In an asset management system, Asset No. is the most basic unit of asset management.

asset management database

A database that stores asset information.

asset management server

A server that manages asset information and provides services related to asset information.

asset management system

A system that manages asset information. An asset management system consists of the following programs:

Asset management server

Web browser

association class

A class defining the relationship between object classes.

An association represents a relationship between multiple classes. Specifically, an association defines a multiplex level between two classes and how the two classes are processed when data is added or deleted.

audit log

Log data that is output as a trace record of internal control. Audit log contains information about who executed what, when, and where.

class

A set of management information classified by asset information category. An asset management system handles object classes and association classes.

CN (Common Name)

Entry name attribute in Active Directory. For example, the name of a person (user) is a CN.

code ID

A unique ID assigned to an item managed by code in the asset management database. When codes are edited, codes are added or deleted based on this code ID.

computing (device type)

A type of hardware asset, including PC, PC server, UNIX, UNIX server, Smart Device, and Other system device. In the asset management system, hardware is classified into three device types: computing, accessories, and networking.

contract information

Information used to manage device and software assets under maintenance, lease, or rental contracts.

By grouping multiple devices and software assets with the same contract and then assigning a contract number to the group, the user can manage the devices and software assets by contract.

Customize Job Windows

A function for limiting the operations available from windows by user role.

This functionality allows the components of each window (such as buttons, search conditions, and editable items) to be changed according to the user role.

data file

A CSV file required for importing or exporting data. A data file consists of item title lines and data lines.

For an import operation, asset information (asset data) is specified for each association class.

For an export operation, the output destination of asset information is specified for each association class.

data files definition file

A text file that is needed in order to import or export multiple data files in a batch operation.

A data files definition file defines the names of all data files to be imported or exported, and defines the display names of the association classes that correspond to the data files.

DC (Domain Component)

The element that constitutes a domain name in Active Directory.

device catalog

Registration information that is predetermined for a product, such as CPU and memory size.

When registering a new device, the user can select a product from the device catalog and thereby save the time needed to enter the items predetermined for the product.

device change log

Information used to manage changes to devices, such as memory size and disk space. This information can be used to check for any illegitimate physical changes to a CPU, memory, or disk.

The device change log data is organized into fields such as Update date, Hard disk sizes, Memory, and Processor.

division

Information for managing other groups as group jobs. Multiple divisions can be set up for each group. Assigning a division to a user allows that user to manage the information about the group (division group) that is set up as a division group for the division.

division group

Information about the group that is set to a division.

DN (Distinguished Name)

Identifier for uniquely identifying each entry in the Active Directory's directory tree. A distinguished name consists of a character string made up by linking entry attributes using commas (,).

EUR

A program that inputs table data and print forms. EUR provides the functionality that allows the user to design various forms without the need for complicated programming, and without having to know the format of the data source.

event manager

A user assigned to check Asset Console asset information from JP1/IM. If a password is set up for this user in advance, the user can automatically be logged into Asset Console when the user checks asset information from the Event Console window.

export

Output of information from the asset management database to a CSV file, in a batch operation.

There are three export methods:

Export by using the Export job menu

The user creates export conditions for selecting the asset information to be output and, in a batch operation, outputs the information to a CSV file. This method can be used at any location where the user can log in to Asset Console.

Export by using jamCsvExport.bat

By executing this from the command line on the asset management server, the user can perform the same export processing as can be performed from the Export window.

Export by using thejamexport command

This method outputs data, in a batch operation, from the asset management database to CSV files as is. A CSV file is output for each class. This export function is implemented by a command provided by Asset Console.

form

Settings of each window customized by the Customize Job Windows function. For example, the settings can specify whether to show or hide buttons and search conditions.

A form is set for each window, and multiple forms can be set for the same window.

group

A unit for handling user information. If user information is handled according to the groups to which users belong, access to the information can be controlled for each group.

group information

Information required for managing groups, such as the departments using the asset management system. Group information is represented by fields such as Local name, Group code, and Cost group code.

hardware information

Information used to manage hardware assets. Hardware information includes information about all hardware assets handled in an asset management system that uses Asset Console. Hardware information is about the devices themselves, and includes fields such as Device type and Device name.

import

The loading of information, in a batch operation, from a CSV file into the asset management database.

There are three import methods:

Import by using the Import job menu

The user creates import conditions and updates asset information in the CSV file in a batch operation.

This method can be used at any location where the user can log in to Asset Console. The user can update asset management database information without having to know the CSV file format, classes, or the relationships between classes.

Import by using jamCsvImport.bat

By executing this from the command line at the asset management server, the user can perform the same import processing as can be performed from the Import job menu. This method is useful for automating operations because the user can update asset management database information without having to know the CSV file format, classes, or the relationships between classes. Compared to the jamimport command, however, the processing takes more time.

Import by using the jamimport command

This method loads, in a batch operation, all data from a CSV file into the asset management database as is. The CSV file contains information about data in the asset management database that is to be added, changed, or deleted. This import function is implemented by a command provided by Asset Console.

incident

A unit of error events that degrade IT service quality or prevent normal system operation.

installed software information

Information used to manage the software assets installed on each device.

Installed software information is used by importing information from a program such as JP1/IT Desktop Management 2 - Manager into an asset management database.

Therefore, the names and versions of software assets depend on the source system (such as JP1/IT Desktop Management 2 - Manager) from which the information is imported.

installed software list

Information used to manage the names of software assets installed on each device. It is also used to manage various settings for installed software assets.

IP group information

Information used to manage IP addresses in groups. IP addresses can be managed under easy-to-understand names assigned to the groups.

IT assets

IT devices, such as PCs and printers, existing in a company, software assets, and the network environment for using them.

IT service

A service that satisfies the needs of customers by using an IT system to support implementation of businesses and services.

Item

Work with a defined route, such as Equipment Deployment Request Form or Error Report Form.

Item auditor

The official authority for auditing execution Items.

A user who has this official authority can view the latest Item statuses and attached files in the Execution Item Management window.

Item category

A category of Items classified by the nature of the work.

In the New Item window used to select a new Item, each Item category is displayed on a separate tab.

ITIL

A framework that systematizes IT system setup and operations. Setting up an IT system based on this framework is expected to enable the user to optimize IT services and continually improve day-to-day processes.

JP1 event

JP1-specific management information generated for detecting and reporting events (such as job execution results and service errors) that occur in a system managed by JP1.

Asset Console can acquire these JP1 events via JP1/IM.

JP1/Base

The product that provides the basic functionality of JP1/IM. This product includes functionality for sending and receiving JP1 events, managing users, and controlling startup. The product also functions as an agent of a JP1/IM system.

JP1/Base is a prerequisite for JP1/IM.

JP1/IM

A product that achieves integrated management of an entire corporate information system. By collaborating with JP1-series products that manage system operations in various ways, JP1/IM uses JP1 events to implement integrated management of the events that occur in the system. If an error occurs, JP1/IM promptly notifies the administrator and provides the infrastructure for operations needed to identify the location of the error and investigate its cause.

JP1/IM - Service Support

A product that provides the functionality for quickly investigating the cause (and taking action for) an Item that requires a solution (due to, for example, an inquiry or a system error).

JP1/IT Desktop Management 2 - Manager management information

Information that includes the status of hardware utilization and the types of software assets installed on a managed device. This management information is acquired from JP1/IT Desktop Management 2 - Manager.

In an asset management system, the management information acquired from JP1/IT Desktop Management 2 - Manager can be registered as asset information.

JP1/IT Desktop Management 2 window

A window used for JP1/IT Desktop Management 2 - Manager operations. This term is used in contrast to Asset Console windows, which are simply called windows.

LDAP (Lightweight Directory Access Protocol)

A subset of the Directory Access Protocol used for accessing directories that support the ITU-recommended X.500 model. Active Directory is compatible with LDAP.

license category

The license categories for a purchased license are Install license and User license. Licenses are totaled for each license category.

license information

Information used to manage the details of software licenses.

License information includes fields such as License name, Upgrade assurance, Downgrade, License type, Licensing method, and License category.

license type

The type of a purchased license. The license types are listed below:

Install license

User license

Server license

Client access license

Managed node license

CPU license

Second license

Concurrent execution license

License type is used to manage the details of licenses and has no effect on the results of license totaling.

location information

Information used to manage asset locations. The location information includes fields such as Local name, Address, Area size, and Attribute.

maintenance log

Information used to manage details about device errors and remedial actions. If JP1/IM is linked, JP1 events can be acquired as maintenance log information.

The maintenance log data is organized into fields such as Reg. date, Overview of problem, Importance, Host where problem occurred, Completion date, Overview of solution, Expense, and Reference materials (URL).

managed item

An individual piece of information managed by Asset Console. It corresponds to a class property managed in the asset management database.

managed label

A label set to limit accesses by group. If the same managed label (any character string) is set for both a group and a user role, the users with the corresponding role can handle only the information belonging to the group and subgroups for which that managed label is set.

managed level

A level for managing licenses. A managed level is set for installed software assets. The managed level is set in the Installed Software window, or in the Setting Assignment information acquired from JP1/IT Desktop Management 2 - Manager.

There are three managed levels:

Managed object

Includes software assets in the number of used licenses.

Managed object not in license count

Does not include software assets in the number of used licenses. Information is registered as installed software assets.

Unmanaged object

Does not manage licenses nor register information as installed software assets.

management name

A name used to identify the value for a text field, text area, or drop-down list defined by Form Designer when an Item is defined. The user can specify any character string without having to know the class properties.

This name is used with Activity Designer to specify how to update the asset management database.

meta table

A table required to establish correspondence between class and table in the asset management database. When Asset Console is set up, importing the meta table to the asset management database defines the data structure of the database.

network information

Information used to manage the location of each device in the network. Network information includes fields such as IP address, MAC address, Node name, and Computer name.

networking (device type)

A type of hardware asset, including HUB, Router, Network printer, and Networking. In an asset management system, hardware is classified into three device types: computing, accessories, and networking.

node

A component of an Item definition that represents a worker (or group) on the route of the Item. For example, an Applicant or Approval user is a node.

Flow Designer is used to define the nodes.

object

A collective name for components placed on the Item window, such as text fields and buttons. Form Designer is used to set objects.

object class

A class is a unit for managing asset information. An object class is the information representing each item managed by the asset management system. The information is represented by tables that correspond to classes and properties, or represented in the format used to input date to or output data from the asset management database.

official authority

Authority to limit the workers that can execute processing, such as to approve an Item.

To execute work for which an official authority is defined, the user must have that official authority separately from the permissions needed to log in to Asset Console.

OU (Organization Unit)

The name attribute of organization entries in Active Directory. An organization unit corresponds to a group name.

patch information

Information used to manage each device's patch application status, such as Installation date and Applied status.

patch name list

Information, such as Patch name and Patch version, used to manage patch names.

property

An attribute of a class.

role information

Information used to manage the user roles in the asset management system. Administrator and User are set as the default user roles.

route

The order of workers that handle an Item.

An Item is processed sequentially along the defined route. Flow Designer is used to define an Item's route.

shared management item

Information that can be optionally set by the user, such as user name and asset number. Shared management item information is acquired from JP1/IT Desktop Management 2 - Manager.

In an asset management system, shared management item information acquired by JP1/IT Desktop Management 2 - Manager can be registered as asset information.

SNMP trap

Asset Console can acquire SNMP traps from JP1/IM as JP1 events.

software information

Information about the software assets registered in an asset management system, such as commercial software, shareware, and freeware. Software information includes fields such as Asset ID, Software name, and Number of licenses.

software key information

Key information used to assign licenses to target devices and users. Software key information includes fields such as Product ID, License key, and Serial No.

task

The processing contents that are combined when defining an activity, which is the processing executed when an Item is sent to the next worker.

For example, an activity for registering information about a newly installed device is defined by combining the Add new device and Add network information tasks.

Activity Designer is used to set the tasks for each activity.

user information

Information used to manage the users of the asset management system. User information includes fields such as User name, Phone, E-mail, and Official title.

user library

A library for sharing images among Items by uploading the images to the asset management server. Images must be added to the user library before they can be inserted in an Item window by Form Designer.

user report

Work (job) added by the user, and the window used to execute that work. Asset Console not only provides predefined job menus, but also enables the user to add user-specific jobs (user reports).

virtual directory

Asset Console must set a virtual directory to make Web contents accessible on IIS.

virus definition information

Information about the anti-virus software product installed on a device and about the virus definition files. The information includes fields such as Anti-virus product name, Anti-virus product version, and Virus definition version.

volume contract information

Information used to manage details about software volume licenses.

The volume license information includes fields such as Software assets, Number of Target points, Contract date, Contract start date, Contract end date, Contracted company, Overview of contract, and Status.

window

A window used for Asset Console operations. This term is used in contrast to JP1/IT Desktop Management 2 - Manager windows.

worker

A user who executes an Item. An Item is sent to individual workers according to a defined route.

Index

A

abbreviations for products[1]

acronyms defined[1]

actual stocktaking data, registering[1]

adding

anti-virus software[1]

code[1]

contract[1]

division[1]

downgrade software asset[1]

group[1]

IP address[1]

IP group[1]

items to be acquired from ITDM2 management information[1]

license[1]

location[1]

patch information[1]

type or status[1]

user[1]

anti-virus software

browsing and adding[1]

Asset Console

basic operating procedure[1]

logging in[1]

logging in and out[1]

logging out[1]

names of window components of[1]

asset information

applying to JP1/IT Desktop Management 2 - Manager (after update in Asset Console)[1]

changing in batch operation[1]

exporting in CSV format[1]

hints on searching[1]

asset location

how to specify[1]

asset management jobs

executing[1]

asset type

selecting[1]

assigned item

setting[1], [2]

setting assigned item for asset number[1]

setting for device type[1]

setting for group and location[1]

setting for user name[1]

assigned license information

browsing and changing[1]

assigning

division to user[1]

installed software name[1]

IP address to device[1]

license to device[1]

software name[1]

attached file

how to specify[1]

attribute

changing[1]

B

Batch Update window[1]

browsing

anti-virus software[1]

assigned license information[1]

patch information[1]

update history[1]

C

changing

asset information in batch operation[1]

assigned license information[1]

attribute[1]

code's display value[1]

contract information[1], [2]

default value when ITDM2 management information is registered[1]

device details[1]

device information[1]

device status[1]

division information[1]

group information[1]

individual information[1]

information about asset locations[1]

information about installed software[1]

installed software assets[1]

installed software information[1]

IP group information[1]

license information[1]

maintenance log[1]

managerial group of license[1]

multiple installed software information items in batch operation[1]

network information[1]

related asset information[1]

software name[1]

status[1]

type[1]

user and group information[1]

user information[1]

volume contract information[1]

checking

acquisition of management information[1]

details of import result[1]

for exceeded licenses[1]

for expired licenses[1]

for unauthorized software installations[1]

import result[1]

license usage status[1]

number of devices that require stocktaking[1]

progress of Items[1]

status of sent Item[1]

usage status of unregistered software[1]

code

adding[1]

meaning depending on specification range[1]

code's display value

changing[1]

code IDs shared among multiple classes[1]

code IDs whose range of codes that can be added is limited[1]

code information

deleting[1]

code information that cannot be added or deleted[1]

consolidating

software names[1]

contract

adding[1]

contract information

changing[1]

registering[1]

viewing and changing[1]

Contract Management[1]

conventions

abbreviations for products[1]

acronyms[1]

fonts and symbols[1]

KB, MB, GB, and TB[1]

version numbers[1]

creating

CSV file to be imported[1]

export condition[1]

import condition[1]

Items[1]

new Item by copying[1]

new Items[1]

Problem Report Form, example[1]

CSV file

format of, stocktaking data file[1]

CSV file format[1]

CSV file to be imported

creating[1]

D

default value

changing when ITDM2 management information is registered[1]

deleting

code information[1]

device catalog[1]

device information corresponding to device information deleted from Asset Console, from JP1/IT Desktop Management 2 - Manager[1]

division[1]

export condition[1]

group information[1]

group or user[1]

import condition[1]

import execution results[1]

installed software name[1]

IP group[1]

Items[1]

location[1]

software name[1]

user information[1]

device

assigning license to[1]

device catalog[1]

deleting[1]

registering[1]

device catalog information

managing[1]

device change log

managing[1]

device details

changing[1]

managing[1]

viewing and changing[1]

device information

changing[1]

registering[1]

device information corresponding to device information deleted from Asset Console

deleting from JP1/IT Desktop Management 2 - Manager[1]

Device Management[1]

devices

owned, checking number of[1]

searching for[1]

that require stocktaking, checking number of[1]

device status

changing[1]

division

adding[1]

assigning to user[1]

deleting[1]

editing[1]

job menus specifying, as search conditions and values to be registered[1]

viewing[1]

division information

changing[1]

exporting to CSV file[1]

downgrade software asset

adding[1]

downloading

IP address usage[1]

E

editing

division[1]

group[1]

network information[1]

user information[1]

establishing correspondence

between software names[1]

exceeded licenses

checking for[1]

executing

asset management jobs[1]

export operation[1]

import[1]

expired licenses

checking for[1]

export

format of output CSV file[1]

export condition

creating[1]

deleting[1]

exporting

asset information in CSV format[1]

division information to CSV file[1]

export operation

executing[1]

F

FAQ

creating and processing Items[1]

filtering condition

setting[1]

font conventions[1]

format

CSV stocktaking data file[1]

G

GB meaning[1]

glossary[1]

accessory (device type)[1]

access permission[1]

Active Directory services[1]

activity[1]

administrator[1]

asset[1]

Asset Console[1]

asset information[1]

asset management database[1]

asset management server[1]

asset management system[1]

association class[1]

audit log[1]

class[1]

CN (Common Name)[1]

code ID[1]

computing (device type)[1]

contract information[1]

Customize Job Windows[1]

data file[1]

data files definition file[1]

DC (Domain Component)[1]

device catalog[1]

device change log[1]

division[1]

division group[1]

DN (Distinguished Name)[1]

EUR[1]

event manager[1]

export[1]

form[1]

group[1]

group information[1]

hardware information[1]

import[1]

incident[1]

installed software information[1]

installed software list[1]

IP group information[1]

IT assets[1]

Item[1]

Item auditor[1]

Item category[1]

ITIL[1]

IT service[1]

JP1/Base[1]

JP1/IM[1]

JP1/IM - Service Support[1]

JP1/IT Desktop Management 2 - Manager management information[1]

JP1/IT Desktop Management 2 window[1]

JP1 event[1]

LDAP (Lightweight Directory Access Protocol)[1]

license category[1]

license information[1]

license type[1]

location information[1]

maintenance log[1]

managed item[1]

managed label[1]

managed level[1]

management name[1]

meta table[1]

network information[1]

networking (device type)[1]

node[1]

object[1]

object class[1]

official authority[1]

OU (Organization Unit)[1]

patch information[1]

patch name list[1]

property[1]

role information[1]

route[1]

shared management item[1]

SNMP trap[1]

software information[1]

software key information[1]

task[1]

user information[1]

user library[1]

user report[1]

virtual directory[1]

virus definition information[1]

volume contract information[1]

window[1]

worker[1]

group

adding[1]

deleting[1]

editing[1]

how to specify[1]

moving[1]

viewing[1]

group information

changing[1]

deleting[1]

I

import

deleting execution results[1]

executing[1]

interrupting[1]

import condition

creating[1]

deleting[1]

import result

checking[1]

checking details[1]

individual information

viewing and changing[1]

information about asset locations

changing[1]

information about installed software

changing[1]

information updated in Asset Console

applying to JP1/IT Desktop Management 2 - Manager[1]

installed software assets

viewing and changing[1]

installed software information

changing[1]

changing multiple installed software information items in batch operation[1]

installed software name

assigning[1]

defined[1]

deleting[1]

registering[1]

releasing assignment[1]

interrupting

import processing[1]

IP address

adding[1]

assigning to device[1]

releasing[1]

IP address assigned to device

releasing[1]

IP address usage

downloading[1]

viewing[1]

IP group

adding[1]

deleting[1]

IP group information

changing[1]

ITDM2 management information

adding items to be acquired from[1]

Items

checking progress of[1]

rejecting[1]

Item icon

exceeding processing time limit[1]

normal processing[1]

rejection[1]

within processing time limit[1]

Items[1]

approving[1]

creating[1]

creating new[1]

creating new Item by copying[1]

deleting[1]

executing asset management jobs that use[1]

FAQ on creating and processing Items[1]

managing[1]

processing received[1]

rejected, resending[1]

saved, sending[1]

sent, checking and pulling back[1]

sent, checking status of[1]

sent, pulling back[1]

J

job

menu[1]

job menus

differences by user role[1]

that can be used to specify divisions as search conditions and values to be registered[1]

usage[1]

K

KB meaning[1]

L

license

adding[1]

assigning to device[1]

changing managerial group of[1]

license information

changing[1]

registering[1]

licenses

totaling[1]

license usage status

checking[1]

location

adding[1]

deleting[1]

moving[1]

logging in to

Asset Console[1]

logging out of

Asset Console[1]

log information

viewing[1]

M

maintenance log

viewing and changing[1]

maintenance log information

registering[1]

Managed label[1]

Managed level[1]

management information

checking acquisition of[1]

managing

device catalog information[1]

device change log[1]

device details[1]

installed software update history[1]

Items[1]

shared information[1]

system problems[1]

MB meaning[1]

moving

group or user[1]

location[1]

N

network information

editing[1]

viewing and changing[1]

O

online help[1]

operation management, enabling[1]

Outbox window[1]

P

patch information

browsing and adding[1]

Problem Report Form

example of creating[1]

problems[1]

referencing previous error handling procedures[1]

searching for serious errors[1]

procedure

registration[1]

search[1]

processing

received Items[1]

processing mode

selecting[1]

R

reference material[1]

registering

actual stocktaking data[1]

contract information[1]

device catalog[1]

device information[1]

installed software name[1]

license information[1]

maintenance log information[1]

software name[1]

volume contract information[1]

registration

procedure[1]

specifying asset location[1]

specifying attached file[1]

specifying group[1]

specifying user name[1]

rejecting

Items[1]

related asset information

viewing or changing[1]

related publications[1]

releasing

assignment of installed software name[1]

IP address[1]

IP address assigned to device[1]

software name from downgrade software[1]

S

search

procedure[1]

searching for

devices[1]

software[1]

unused devices[1]

users[1]

selecting

asset type[1]

processing mode[1]

setting

assigned item[1], [2]

assigned item for asset number[1]

assigned item for device type[1]

assigned item for group and location[1]

assigned item for user name[1]

setting

filtering condition[1]

shared information

managing[1]

simple search condition[1]

software

searching for[1]

software assets

viewing and changing[1]

Software License[1]

software name

assigning[1]

changing[1]

defined[1]

deleting[1]

registering[1]

releasing from downgrade software[1]

software names

consolidating[1]

establishing correspondence[1]

software usage management[1]

specifying

asset location[1]

attached file[1]

group[1]

substitute[1]

user name[1]

status

adding or changing[1]

stocktaking

checking number of devices that require[1]

format of CSV data file[1]

registering actual data[1]

substitute

specifying[1]

symbol conventions[1]

system problems

managing[1]

T

TB meaning[1]

totaling

licenses[1]

type

adding or changing[1]

U

unauthorized software installations

checking for[1]

unregistered software

checking usage status of[1]

unused devices

searching for[1]

update history

browsing[1]

managing, of installed software[1]

user

adding[1]

deleting[1]

for linking to other products[1]

moving[1]

searching[1]

user and group information

changing[1]

user information

changing[1]

deleting[1]

editing[1]

viewing[1]

user name

event manager[1]

how to specify[1]

service support manager[1]

user role

differences in accessible asset information by[1]

differences in job menus by[1]

differences in window functions by[1]

V

version number conventions[1]

viewing

contract information[1]

device details[1]

division[1]

group[1]

individual information[1]

installed software assets[1]

IP address usage[1]

log information[1]

maintenance log[1]

network information[1]

related asset information[1]

user information[1]

volume contract information

changing[1]

registering[1]

W

window

Code[1]

Confirm Stocktaking Device[1]

Contract List[1]

Device Catalog[1]

Device Change Log[1]

Device List[1]

Device Totals[1]

Excess License List[1]

Execution Item Management[1]

Export[1]

Group and User[1]

Import[1]

Inbox[1]

Individual Information[1]

Installed Software[1]

IP Group[1]

ITDM2 Management Information Acquisition[1]

Location[1]

Log[1]

New Contract[1]

New Device[1]

New Item[1]

New Software[1]

New Volume License[1]

Owned License List[1]

Problems[1]

Result Import[1]

Search Users[1]

Software List[1]

Software Name[1]

Totals List & Execution[1]

Totals of Stocktaking-Unexecuted Devices[1]

Transfer License[1]

Unauthorized Install List[1]

Unauthorized Usage List[1]

Unknown Usage List[1]

Unused Device List[1]

Update History[1]

Volume License List[1]