12.3 Notes on restoring the JP1/IT Desktop Management 2 - Manager database
Before restoring the JP1/IT Desktop Management 2 - Manager database, perform the following operations:
-
Stop the World Wide Web Publishing Service or World Wide Web Publishing service.
-
Stop the command for acquiring JP1/IT Desktop Management 2 - Manager management information (jamTakeITDM2Info.exe) if it is running.
-
If the Acquisition of ITDM2 - Manager management information (Asset Console) task has been registered in Windows Task Scheduler, disable the task.
After you finish restoring the JP1/IT Desktop Management 2 - Manager database, make sure that you execute the command for acquiring JP1/IT Desktop Management 2 - Manager management information (jamTakeITDM2Info.exe). Then, after the acquisition of information finishes, restart the stopped services, commands, and tasks.