11.1 Troubleshooting procedure

This section describes the procedure for handling errors in the asset management system. For details about the principal causes of errors and how to handle them, see sections 11.5 through 11.10.

The following figure shows the recovery procedure starting from the point of error occurrence.

Figure 11‒1: Error handling procedure

• Acquiring error information

  In the event of an error, first obtain error information. For details about how to acquire error information, see 11.2 Acquiring error information.

• Identifying the cause of the error

  Identify the cause of the error on the basis of the error message and events.

• Eliminating the cause of the error

  If it is possible to handle the error, eliminate the cause of the error.

• Handling the error by system administrator

  If the error cannot be corrected, the system administrator eliminates the cause of the error.

• Executing error recovery

  Execute error recovery processing, if necessary.

Before handling an error, make sure that no other processing is under execution. For details about transaction processing in the asset management system, see 11.4 Transactions in the asset management system.

To Page Top