5.8 Precautions to observe when using the operations window

• If you are using the Windows magnifying glass function, close that function before logging out of JP1/IT Desktop Management 2.

• The operation window might be displayed incorrectly if the web browser is set to block cookies. If this is the case, take the following steps to add the management server to the set of sites that the web browser trusts:

  For Internet Explorer

  1. From the Tools menu, select Internet Options.

  2. In the Internet Options dialog box, within the Security tab, click Trusted sites.

  3. Click Sites.

  4. In the Trusted sites dialog box, specify the following settings, and then click the Add button:

     - Clear the Require server verification (https:) for all sites in this zone check box.

     - In Add this website to the zone, enter the address of the management server.

  5. Click the Close button.

  6. Click the Custom level button, and then make sure that Active scripting is set to Enable.

     If it is not set to Enable, select Enable. This prevents the following problems: If JavaScript is disabled in the web browser settings, Help links might not be displayed correctly or the Help might not work.

  7. Click the OK buttons until the Internet Options dialog box is closed.

  8. Restart the web browser.

  The management server is added to the set of sites that the web browser trusts.

  For Firefox

  1. From the Tools menu, select Options.

  2. In the Options dialog box, click Privacy.

  3. Select Use custom settings for history, and then click Exceptions.

  4. In the Exceptions - Cookies dialog box, within the Address of website box, enter the address of the management server, and then click Allow.

  5. Click Close.

  6. Restart the web browser.

  The management server is added to the set of sites that the web browser trusts.

• If a dialog box is displayed, but the OK button is not clicked for more than 60 minutes, a timeout occurs. Note that in such a case, operations that had been performed up to that point are not saved.

• In Internet Explorer 9 or 10, if you click the Browse button in the views below, and if you perform an operation in the JP1/IT Desktop Management 2 operations window while the file selection view is displayed, an internal error might occur, or the operation might be interrupted. Make sure that you close the file selection view before performing operations in the JP1/IT Desktop Management 2 operations window.

  • The Import Assets view

  • The Install Software view

  • The File Distribution view

• If the malformed request dialog box or the unexpected error dialog box appears when you open the operation window or when you log in, delete the temporary Internet files in the web browser. Note carefully that this is likely to happen especially when JP1/IT Desktop Management 2 is installed. The procedure for deleting the temporary Internet files in each web browser is explained below:

  For Internet Explorer 7

  1. From the Tools menu, select Internet Options.

  2. In the Internet Options view, select the General tab, and then in the Browsing history area, click Delete.

  3. In the Delete Browsing History view, within the Temporary Internet files area, click Delete Files.

  4. In the Delete Files view, click Yes.

  For Internet Explorer 8, 9, or 10

  1. From the Safety menu, select Delete Browsing History.

  2. In the Delete Browsing History view, select Temporary Internet files, and then click Delete.

  For Firefox

  1. From the Tools menu, select Clear Recent History.

  2. In the Clear Recent History view, click the expand button to the left of Details.

  3. Select Cache from the list that appears, and then click Clear Now.

• If the web browser is Internet Explorer and the pop-up blocker is enabled, pop-up windows might not appear even if you actively try to display them. In this case, perform the following procedure to add the address of the management server to the list of allowed sites:

  1. From the Tools menu, select Internet Options.

  2. In the Internet Options view, select the Privacy tab, and then click the Settings button.

  3. In the Pop-up Blocker Settings window, for Address of Web site to allow, enter the address of the management server, and then click Add.

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