9.2.1 Troubleshooting during building of a management server
If you cannot install JP1/IT Desktop Management 2 - Manager on the management server, make sure of the following:
-
The OS supports JP1/IT Desktop Management 2 - Manager.
-
You have logged on to Windows as a user account with Administrative privileges.
If necessary, you can obtain troubleshooting information during installation by using the getinstlogs command. For details about the getinstlogs command, see 8.8 getinstlogs (collecting troubleshooting information about installation).
Log type you can obtain
Log type |
Output destination |
File name |
Description |
---|---|---|---|
Installer trace log file |
|
JDNINS01.log |
The trace log file for the installer. It is output when JP1/IT Desktop Management 2 - Manager is installed. |