5.5 Overview of upgrading the entire JP1/IT Desktop Management 2 system
There are two ways to upgrade the entire JP1/IT Desktop Management 2 system, as described in this section. One way is to use the distribution functionality or supplied media, and the other is to update the system components by using the function that automatically updates programs registered on the management server.
To upgrade the system by using the distribution functionality or supplied media:
If you (administrator) want to upgrade the entire system at your convenience, disable the function that automatically upgrades programs registered on the management server beforehand.
-
Upgrade JP1/IT Desktop Management 2 - Manager by performing an overwrite installation of a newer version of the program on the management server.
-
Update the following components:
-
The relay system program on computers configured as relay systems
-
The agent and the network access control agent on the computer on which the network access control agent is installed
-
The controller for the remote control functionality that is installed on the administrator's computer
-
Remote Installation Manager installed on the administrator's computer
-
-
Upgrade the agent on computers on which the network monitor agent is not installed.
To update the system components by using the function that automatically updates programs registered on the management server:
-
Upgrade JP1/IT Desktop Management 2 - Manager by performing an overwrite installation of a newer version of the program on the management server.
-
Register agent, and network access control components on the management server, and set them to be updated automatically.
- Important note
-
If you want to use the remote control functionality after JP1/IT Desktop Management 2 - Manager has been upgraded, you must first upgrade the controller.
- Important note
-
When performing an overwrite installation of JP1/IT Desktop Management 2 - Agent on a computer with JP1/IT Desktop Management - Agent installed, an installation error occurs if the path of the installation folder of JP1/IT Desktop Management - Agent is longer than 104 bytes. In this case, uninstall JP1/IT Desktop Management - Agent before installing JP1/IT Desktop Management 2 - Agent.
- Important note
-
If you need to install a relay system on a computer that was being used as a JP1/IT Desktop Management site server (a computer with JP1/IT Desktop Management - Remote Site Server installed), uninstall JP1/IT Desktop Management - Remote Site Server from the computer before installing the relay system.
- Important note
-
You cannot upgrade to JP1/IT Desktop Management 2 from JP1/IT Desktop Management operating in a multi-server configuration system.
- Tip
-
Linkage with the MDM system starts after the system's server certificate is validated. Specify the necessary settings as described in 4.5 Settings for building MDM linkage configuration systems. Also, confirm that the MDM server's host name is set correctly. For details, see the description of the MDM linkage parameters in the Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Overview and System Design Guide.
Related Topics: